Stayed here December 2023. I would not class this as a 5-star hotel at all, maybe 3-star. Our room was spacious and fairly clean, and that's about it. We were... Read more

Stayed here December 2023. I would not class this as a 5-star hotel at all, maybe 3-star. Our room was spacious and fairly clean, and that's about it. We were lucky to have a partial view of Masjid Al Haram and the Kaaba which was sheer luck. Now for the negatives - the bathroom was highly questionable, it is in desperate need of renovation and had an odd smell. We did not eat breakfast at the hotel so cannot comment on that. The reception staff are definitely racist and arrogant, they threw our passports across the desk at us during check-in - the 'man' would not even look at us or speak to us directly, he addressed the concierge who then came to speak to us and treated us with respect. 4-star for service is simply because of the absolutely amazing housekeeping staff - may Allah ease and rectify all of their affairs and bless them abundantly with a million times more than what they have, ameen - they made our stay so comfortable and were attentive and welcoming, nothing we requested was too much for them. This hotel is only worth staying at because of the location, the amazing housekeeping staff, and the shopping mall located inside the building. Read less

The service is pathetic. The stay at this hotel was ruined by the quality of the service. The bathrooms are almost unusable due to the smell and it is very... Read more

The service is pathetic. The stay at this hotel was ruined by the quality of the service. The bathrooms are almost unusable due to the smell and it is very difficult to get your room cleaned Please avoid this hotel if you value cleanliness. We requested several times for our room to be cleaned only to have it cleaned after 3 days. If you are reading this review, please consider another hotel. Read less

The worst hotel i ever stayed in, the bathroom is very dirty and full of fungus and you hear people talking from the other rooms as if they setting... Read more

The worst hotel i ever stayed in, the bathroom is very dirty and full of fungus and you hear people talking from the other rooms as if they setting inside your room. It was like nightmare. The agent who made for is the reservation didn’t told is we will stay in this terrible hotel. If i was staying for more than two nights i will definitely transfer to another hotel. Read less

Alhamdulillah this hotel was amazing. The staff was very respectful. Extra special thanks to Sajjad as he was the most respectful and hard working worker ever. Very respectful too mashallah.... Read more

Alhamdulillah this hotel was amazing. The staff was very respectful. Extra special thanks to Sajjad as he was the most respectful and hard working worker ever. Very respectful too mashallah. Overall the hotel is amazing and in a perfect location. Totally recommend staying at this hotel. -zaynab Read less

The location is the only good part of this place. The lobby is super dirty, with litter on tables and flies. The rooms look a bit outdated. The food at... Read more

The location is the only good part of this place. The lobby is super dirty, with litter on tables and flies. The rooms look a bit outdated. The food at the buffet is not good at all. I recommend going to the food courts below the lobby floor, which has much better food. However, the cleaner stationed at my floor is really really nice and welcoming. I believe his name is ' Al Ameen' or something similar. I stayed at level 3 and really enjoyed his service. Be sure to look for him when staying at level 3! Read less

I would not recommend staying at this hotel despite its 5-star rating. The service and amenities did not meet even a 3-star standard. The elevator service was poor, often requiring... Read more

I would not recommend staying at this hotel despite its 5-star rating. The service and amenities did not meet even a 3-star standard. The elevator service was poor, often requiring a 15-minute wait. The washroom was not clean, and the beds were very uncomfortable. Additionally, there was a 3-hour power outage with no backup power supply. Overall, the experience was far from satisfactory. Read less

The hotel is near the Masjide Nabawi. The service, staff, breakfast and location were just amazing. Due to prime location the charges were high but overall it's recommended to stay... Read more

The hotel is near the Masjide Nabawi. The service, staff, breakfast and location were just amazing. Due to prime location the charges were high but overall it's recommended to stay there. Read less

Stayed here with my family, the location was amazing, there are also food courts and stores for shopping in the same building. The service was great and we were provided... Read more

Stayed here with my family, the location was amazing, there are also food courts and stores for shopping in the same building. The service was great and we were provided with everything we asked for. We opted to have breakfast included which had a lot of different options to suit different tastes. Will definitely come back here again Insha Allah. Highly recommend!! Read less

Excellent hotel.spacious, spotless rooms with all the amenities large screen.kittel.Excellent room service, spacious bathroom, and cozy mattresses.Despite what they state, this hotel is not five stars. The unpleasant Arab staff... Read more

Excellent hotel.spacious, spotless rooms with all the amenities large screen.kittel.Excellent room service, spacious bathroom, and cozy mattresses.Despite what they state, this hotel is not five stars. The unpleasant Arab staff members don't know a word of English. Ineffective communication and lack of assistance. Read less

Everything good except washrooms needed renovation. They were small and smelly. Location was awesome service was very good. Front desk staff very polite n didnt charge us for an extra guest... Read more

Everything good except washrooms needed renovation. They were small and smelly. Location was awesome service was very good. Front desk staff very polite n didnt charge us for an extra guest staying at our rooms. Read less

We were sleeping after long traveling + Omra. We put a sign “DO NOT DISTURB” at the door. Room service came at 2:30am Knock the door strongly !!! To deliver something... Read more

We were sleeping after long traveling + Omra. We put a sign “DO NOT DISTURB” at the door. Room service came at 2:30am Knock the door strongly !!! To deliver something we didn’t order ! After few minutes, someone called at the room for the same things! How to spoil a short stay ! Not expecting this kind of mistake for the price we pay ! Shame ! Read less

I stayed here at Dorar Al Eiman Royal Hotel for my Umrah this week. The staff was very nice and friendly especially the bell boy Mohammed Yousuf. He was very... Read more

I stayed here at Dorar Al Eiman Royal Hotel for my Umrah this week. The staff was very nice and friendly especially the bell boy Mohammed Yousuf. He was very nice, understanding, kind, patient, and helpful. We really appreciated him and would like to see him again if we come back. Such a great person that made us feel welcomed and comfortable. I recommend this place mainly because of the nice staff and location is good too. Read less

The best part of the hotel was the location. It's right outside the haram. The Arab staff was very friendly and professional especially the service manager Hassan. They upgraded my... Read more

The best part of the hotel was the location. It's right outside the haram. The Arab staff was very friendly and professional especially the service manager Hassan. They upgraded my room. The international buffet was very tasty and I was surprised with the choices of food. insha'Allah if I get a chance I will definitely go back there Read less

Maximum of 3 Stars has this hotel. Not 4 and definitively not 5! But the price they take is for a great 5 star hotel! The best from this hotel... Read more

Maximum of 3 Stars has this hotel. Not 4 and definitively not 5! But the price they take is for a great 5 star hotel! The best from this hotel is the location. The rooms have dirty carpets and old furniture. The smell is not good. Other people are very loud and smoking. You don't see staff in this hotel. 1 cleaning person and 1 at reception, that's it. One star is for cleaning the room daily and one for the location. You collect so much for the rooms, change at least this old furniture and bath! Let the people get the value for the money they pay that they feel they stay in a 5 star hotel! I will definitely not recommend this hotel and avoid it for the next visit. Read less

Our room has been clean from the day we arrived to the day we left definitely recommend this hotel and I want to thank mr. Mubarak mr Tarik and Mr... Read more

Our room has been clean from the day we arrived to the day we left definitely recommend this hotel and I want to thank mr. Mubarak mr Tarik and Mr Shider for their excellent service Read less

The service was awful and poor, the room service horrible and always making mistake and also demanding in return and grumpy, waiting one hour to bring the luggage down from... Read more

The service was awful and poor, the room service horrible and always making mistake and also demanding in return and grumpy, waiting one hour to bring the luggage down from the room I don’t recommend to stay in this hotel Read less

Excellent hotel. Wonderful staff, kind, considerate, and very helpful. The food was unmatched, and there were lots of choices from various countries. Comfortable and spotless rooms. I would recommend this... Read more

Excellent hotel. Wonderful staff, kind, considerate, and very helpful. The food was unmatched, and there were lots of choices from various countries. Comfortable and spotless rooms. I would recommend this hotel to my family and friends. Read less

Really enjoyed our stay here, masjid Nabawee literally on the doorstep, great for kids, great service, very clean. special thanks to Ajmal Qamar and Mehran they both went above and beyond,... Read more

Really enjoyed our stay here, masjid Nabawee literally on the doorstep, great for kids, great service, very clean. special thanks to Ajmal Qamar and Mehran they both went above and beyond, top guys. Ali from UK. Read less

I stayed at this hotel during my visit in madinah for 2 days. Honestly I had nothing to complain about. I am not sure where the negative comments come from,... Read more

I stayed at this hotel during my visit in madinah for 2 days. Honestly I had nothing to complain about. I am not sure where the negative comments come from, but as a not-so-picky person you would definitely like this hotel. The service was great. I arrived earlier than my checking time, still they managed to settle me in. As there was not a king bed available, but 2 double beds instead, the clerk teased me by advancing: "you sleep in this double bed one day, and the other the next day". Lol. We laughed and he handed me the keys right ahead. To be honest tho, I was more excited about visiting the city than my comfort. I would recommend Rotana Al mesk hotel anytime. Read less