Stayed here December 2023. I would not class this as a 5-star hotel at all, maybe 3-star. Our room was spacious and fairly clean, and that's about it. We were... Read more

Stayed here December 2023. I would not class this as a 5-star hotel at all, maybe 3-star. Our room was spacious and fairly clean, and that's about it. We were lucky to have a partial view of Masjid Al Haram and the Kaaba which was sheer luck. Now for the negatives - the bathroom was highly questionable, it is in desperate need of renovation and had an odd smell. We did not eat breakfast at the hotel so cannot comment on that. The reception staff are definitely racist and arrogant, they threw our passports across the desk at us during check-in - the 'man' would not even look at us or speak to us directly, he addressed the concierge who then came to speak to us and treated us with respect. 4-star for service is simply because of the absolutely amazing housekeeping staff - may Allah ease and rectify all of their affairs and bless them abundantly with a million times more than what they have, ameen - they made our stay so comfortable and were attentive and welcoming, nothing we requested was too much for them. This hotel is only worth staying at because of the location, the amazing housekeeping staff, and the shopping mall located inside the building. Read less

The service is pathetic. The stay at this hotel was ruined by the quality of the service. The bathrooms are almost unusable due to the smell and it is very... Read more

The service is pathetic. The stay at this hotel was ruined by the quality of the service. The bathrooms are almost unusable due to the smell and it is very difficult to get your room cleaned Please avoid this hotel if you value cleanliness. We requested several times for our room to be cleaned only to have it cleaned after 3 days. If you are reading this review, please consider another hotel. Read less

The worst hotel i ever stayed in, the bathroom is very dirty and full of fungus and you hear people talking from the other rooms as if they setting... Read more

The worst hotel i ever stayed in, the bathroom is very dirty and full of fungus and you hear people talking from the other rooms as if they setting inside your room. It was like nightmare. The agent who made for is the reservation didn’t told is we will stay in this terrible hotel. If i was staying for more than two nights i will definitely transfer to another hotel. Read less

Alhamdulillah this hotel was amazing. The staff was very respectful. Extra special thanks to Sajjad as he was the most respectful and hard working worker ever. Very respectful too mashallah.... Read more

Alhamdulillah this hotel was amazing. The staff was very respectful. Extra special thanks to Sajjad as he was the most respectful and hard working worker ever. Very respectful too mashallah. Overall the hotel is amazing and in a perfect location. Totally recommend staying at this hotel. -zaynab Read less

The location is the only good part of this place. The lobby is super dirty, with litter on tables and flies. The rooms look a bit outdated. The food at... Read more

The location is the only good part of this place. The lobby is super dirty, with litter on tables and flies. The rooms look a bit outdated. The food at the buffet is not good at all. I recommend going to the food courts below the lobby floor, which has much better food. However, the cleaner stationed at my floor is really really nice and welcoming. I believe his name is ' Al Ameen' or something similar. I stayed at level 3 and really enjoyed his service. Be sure to look for him when staying at level 3! Read less

I would not recommend staying at this hotel despite its 5-star rating. The service and amenities did not meet even a 3-star standard. The elevator service was poor, often requiring... Read more

I would not recommend staying at this hotel despite its 5-star rating. The service and amenities did not meet even a 3-star standard. The elevator service was poor, often requiring a 15-minute wait. The washroom was not clean, and the beds were very uncomfortable. Additionally, there was a 3-hour power outage with no backup power supply. Overall, the experience was far from satisfactory. Read less

The hotel is near the Masjide Nabawi. The service, staff, breakfast and location were just amazing. Due to prime location the charges were high but overall it's recommended to stay... Read more

The hotel is near the Masjide Nabawi. The service, staff, breakfast and location were just amazing. Due to prime location the charges were high but overall it's recommended to stay there. Read less

Stayed here with my family, the location was amazing, there are also food courts and stores for shopping in the same building. The service was great and we were provided... Read more

Stayed here with my family, the location was amazing, there are also food courts and stores for shopping in the same building. The service was great and we were provided with everything we asked for. We opted to have breakfast included which had a lot of different options to suit different tastes. Will definitely come back here again Insha Allah. Highly recommend!! Read less

Excellent hotel.spacious, spotless rooms with all the amenities large screen.kittel.Excellent room service, spacious bathroom, and cozy mattresses.Despite what they state, this hotel is not five stars. The unpleasant Arab staff... Read more

Excellent hotel.spacious, spotless rooms with all the amenities large screen.kittel.Excellent room service, spacious bathroom, and cozy mattresses.Despite what they state, this hotel is not five stars. The unpleasant Arab staff members don't know a word of English. Ineffective communication and lack of assistance. Read less

Everything good except washrooms needed renovation. They were small and smelly. Location was awesome service was very good. Front desk staff very polite n didnt charge us for an extra guest... Read more

Everything good except washrooms needed renovation. They were small and smelly. Location was awesome service was very good. Front desk staff very polite n didnt charge us for an extra guest staying at our rooms. Read less

We were sleeping after long traveling + Omra. We put a sign “DO NOT DISTURB” at the door. Room service came at 2:30am Knock the door strongly !!! To deliver something... Read more

We were sleeping after long traveling + Omra. We put a sign “DO NOT DISTURB” at the door. Room service came at 2:30am Knock the door strongly !!! To deliver something we didn’t order ! After few minutes, someone called at the room for the same things! How to spoil a short stay ! Not expecting this kind of mistake for the price we pay ! Shame ! Read less

I stayed here at Dorar Al Eiman Royal Hotel for my Umrah this week. The staff was very nice and friendly especially the bell boy Mohammed Yousuf. He was very... Read more

I stayed here at Dorar Al Eiman Royal Hotel for my Umrah this week. The staff was very nice and friendly especially the bell boy Mohammed Yousuf. He was very nice, understanding, kind, patient, and helpful. We really appreciated him and would like to see him again if we come back. Such a great person that made us feel welcomed and comfortable. I recommend this place mainly because of the nice staff and location is good too. Read less

The best part of the hotel was the location. It's right outside the haram. The Arab staff was very friendly and professional especially the service manager Hassan. They upgraded my... Read more

The best part of the hotel was the location. It's right outside the haram. The Arab staff was very friendly and professional especially the service manager Hassan. They upgraded my room. The international buffet was very tasty and I was surprised with the choices of food. insha'Allah if I get a chance I will definitely go back there Read less

Maximum of 3 Stars has this hotel. Not 4 and definitively not 5! But the price they take is for a great 5 star hotel! The best from this hotel... Read more

Maximum of 3 Stars has this hotel. Not 4 and definitively not 5! But the price they take is for a great 5 star hotel! The best from this hotel is the location. The rooms have dirty carpets and old furniture. The smell is not good. Other people are very loud and smoking. You don't see staff in this hotel. 1 cleaning person and 1 at reception, that's it. One star is for cleaning the room daily and one for the location. You collect so much for the rooms, change at least this old furniture and bath! Let the people get the value for the money they pay that they feel they stay in a 5 star hotel! I will definitely not recommend this hotel and avoid it for the next visit. Read less

If you're looking for a hotel that balances affordability with comfort, this is a great choice. The rooms were impressively clean, reflecting the care and attention to detail of the... Read more

If you're looking for a hotel that balances affordability with comfort, this is a great choice. The rooms were impressively clean, reflecting the care and attention to detail of the housekeeping staff. It's always a relief to step into a space that feels fresh and well-maintained. The location was another strong point—convenient and accessible Overall, the combination of good value, cleanliness, and a great location makes this hotel a solid option Read less

This hotel was not good at all. Service was super slow, upon check in the receptionist was busy chatting away while customers are waiting. Had to call room service many... Read more

This hotel was not good at all. Service was super slow, upon check in the receptionist was busy chatting away while customers are waiting. Had to call room service many times for water bottle and toilet roll as they said they would bring it up but they didn't. Once house keeping did come over they did a nice job in the room. Breakfast is super limited and tasted not great and we had a tummy bug right after. So they wouldn't refund us the breakfast and we couldn't eat that for the rest of our stay. I was so ready to cut my loses and book another hotel but we were only staying her for 4 nights so sabr was key here. The last day not a single house keeping came to take the bags down I had 3 large suitcase and 2 small ones... then before we go out the door a lobby guy helped us put the luggage in the car. Will ever come here again, never. The pictures are lies. The shower and toilet is not the same as shown in the pic and we had the executive room. Overall room layout wasn't bad but facilities were the worst I've seen. When showering the water goes into the whole bathroom. Toilet is a old style where the water rises. A lesson learned with this hotel. P.s it's 25mins walk to the rawda area gate 37 Read less

When I write a review , I ensure it’s totally honest and helpful for community 1. This hotel is very good 2. Value for money 3. Parking available subject to availability 4. Staff is... Read more

When I write a review , I ensure it’s totally honest and helpful for community 1. This hotel is very good 2. Value for money 3. Parking available subject to availability 4. Staff is too friendly, welcoming and helpful 5. Location for men and women amazing, you just exit hotel and direct to haram extension where you can offer prayers 6. Eating restaurants also around Read less

For the price, one can stay so close to the Masjid that it's worth it . Overall, it is clean and efficient. But rooms are below average for this kind... Read more

For the price, one can stay so close to the Masjid that it's worth it . Overall, it is clean and efficient. But rooms are below average for this kind of hotel. Due to traffic and the kind of customers they have , I can understand. I still recommend it. Read less

I initially paid 50% for my reservation after being notified via text message; due to construction/renovation that it had been moved to a different branch. Upon checking in, I... Read more

I initially paid 50% for my reservation after being notified via text message; due to construction/renovation that it had been moved to a different branch. Upon checking in, I made the remaining payment, only to discover that my reservation had been moved again. Fortunately, I was upgraded to a better room. However I was moved to their location that had going contraction of my talking metal sheets right accross from the hotel. There was content noice for a period of 5 days. I later requested an extension of my stay from March 8th-17th to April 1st, specifically mentioning that I wanted to be present for Eid. Before making the payment, I confirmed that my average daily rate would remain the same and that my checkout date would be honored. However, upon reviewing my payment, I discovered that I had paid almost 2000 SAR, Eid was not included in my stay, and my checkout date was incorrectly set for March 31st. Extremely disappointed in their service, the response time and the way they communicate things. No matter how many times you ask them for a manager, they can never reach a manager. The manager is never available in this hotel actually the managers don’t even respond back to any request that you make one of the worst management team ever. Despite bringing this to their attention three days ago, the issue remains unresolved. I have left multiple messages however I would appreciate if somebody can look into this and resolve it . Read less

It’s a simple hotel , clean and staff are nice. Room: We were upgraded to the executive floor by the receptionist , we asked for a room with a view and she... Read more

It’s a simple hotel , clean and staff are nice. Room: We were upgraded to the executive floor by the receptionist , we asked for a room with a view and she did. Room is very spacious with a nice view. It was clean tidy. Food : Very clean , different types of dishes As soon as the dish is empty , they quickly refill it. I wish they had more fresh fruits cut up but overall I am very satisfied. If you ask for anything, they deliver it quickly. I would highly recommend this hotel since the female prayer area is right in front of the hotel. I hope the hotel would keep up their level of cleanliness and hygiene. And focus on that more. Read less

I stayed in the hotel with my family for one night only and we had a very rich experience for the hospitality and service from the staff. Rooms had... Read more

I stayed in the hotel with my family for one night only and we had a very rich experience for the hospitality and service from the staff. Rooms had 10/10 cleaning, comfortable beds, very cool AC, and fast internet. The breakfast and dinner buffet had a lot of continental food varieties, juices, and coffee. We really enjoyed our stay in this Turkish styled hotel. Read less

Very poor soundproofing to this hotel ...absolutely hear everything in the corridors aswell as the rooms ...kids screaming...building works going on in the hotel first thing ...and when we ask... Read more

Very poor soundproofing to this hotel ...absolutely hear everything in the corridors aswell as the rooms ...kids screaming...building works going on in the hotel first thing ...and when we ask the reception all they can say is we will check ...like they do not know if works are going on in the hotel or not. .clueless. its a decent location but if your looking for good rest. You can forget about it Read less

I stayed here for around 2 nights. The service from the two helper staff downstairs was excellent and they were very very helpful. The room was ok and hygiene was kept... Read more

I stayed here for around 2 nights. The service from the two helper staff downstairs was excellent and they were very very helpful. The room was ok and hygiene was kept to high standards. And the location was excellent. There wasn’t enough variety in the breakfast buffet and the food warmth wasn’t also kept to high standards. The service from the reception staff was not pleasant as our shower head in the room wasn’t working and after telling them twice the problem still wasn’t resolved. So we unfortunately had one day we’re we couldn’t shower properly which is very disappointing. Other than that the stay was decent. Hence why the three stars. Read less

The hotel was very clean, always smelled nice. Check in was very smooth. The location to Al Haram was excellent. The only reason for 4 stars is the room service. We... Read more

The hotel was very clean, always smelled nice. Check in was very smooth. The location to Al Haram was excellent. The only reason for 4 stars is the room service. We had to ask several times for them to come and clean the room. Maybe if we would have complained it would have been done straight away but given the place we were in we did not feel like complaining. Also the lifts were quite slow during prayer times. Read less

It was very clean and surprisingly spacious. The 4 bedded room was beautiful with its own closet room and the amenities were more than sufficient. The buffet breakfast was amazing and... Read more

It was very clean and surprisingly spacious. The 4 bedded room was beautiful with its own closet room and the amenities were more than sufficient. The buffet breakfast was amazing and they had someone cook omlette to your liking in front of you. I think next time I will book with them directly without any third parties. Read less

Excellent stay and managed to get early check in at 1pm. Not to far from ladies entrance gate 13 / 322 of the Great Mosque. Not too crowded... Read more

Excellent stay and managed to get early check in at 1pm. Not to far from ladies entrance gate 13 / 322 of the Great Mosque. Not too crowded area. Good room with coffee tea and expresso machine. Breakfast suitable for the Turkic people - that us why the name is Le Bosphorus I think. Read less

Only good thing is the location otherwise the hotel is not worth the money. The bathroom is very worse the commode is filled with water and the shower water comes... Read more

Only good thing is the location otherwise the hotel is not worth the money. The bathroom is very worse the commode is filled with water and the shower water comes out to the whole bathroom. Water pressure is very low and the rooms is too cold. Even if you turn off the AC I believe they have a central cooling system. Wouldn't recommend if you are looking forward for a comfortable stay. Read less

Lifts not working, we had to come down from 10th floor using stairs along with luggage. Even some old people had to come down using stairs. Even didn't fix the... Read more

Lifts not working, we had to come down from 10th floor using stairs along with luggage. Even some old people had to come down using stairs. Even didn't fix the stairs issue despite informing the reception staff. One of my friends room AC was not functional, hotel staff took one hour but couldn't fix the AC, so gave another room on another floor. No water bottles in the room. Cleaners and room servants least bothered. Don't care about guests services. Read less

Very fast check in and check out process. I thank to the reception staff, she gave me room with Haram view (just ask for it). Walking distance from hotel to Masjid... Read more

Very fast check in and check out process. I thank to the reception staff, she gave me room with Haram view (just ask for it). Walking distance from hotel to Masjid Nabawi gate is around 300 meters Room is good and clean but not wide enough, elevator access also good Food at the restaurant also good (dinner 150 riyal for 2 persons) Parking slot is limited (paid), for free park just opposite the hotel (park with your own risk) Read less

Excellent location. Very close to Haram. The room was very clean and well-equipped. The beds were comfortable. Breakfast and dinner buffet was fresh and delicious. This hotel has an amazing staff. Front... Read more

Excellent location. Very close to Haram. The room was very clean and well-equipped. The beds were comfortable. Breakfast and dinner buffet was fresh and delicious. This hotel has an amazing staff. Front desk, servers, porters, everyone was nice, helpful and welcoming. I requested a delayed check-out and I was able to do so without any hiccups and very little fee. Read less