First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont... Read more

First time out of the clock tower and must say its worth a visit. The food here is nice and clean. There is ratio coffee outside and if you dont mind to walk a bit further then you need to check it out. I am a silver member and was not offered any special treatment as haj is a group booking guys who cares i missed out on point and executive treatment its not nice! Read less

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations... Read more

I recently stayed at the Hilton Hotel in Mecca, and it was a fantastic experience. The location is perfect, just a short distance from the holy sites, and the accommodations are spacious and comfortable. A special mention goes to Nezamuddin, the room service cleaner, who was incredibly helpful and attentive during my stay. He went above and beyond to ensure my room was always clean and well-stocked, and his friendly demeanor made me feel valued as a guest. Overall, I highly recommend the Hilton Hotel Mecca, and I appreciate Nezamuddin's exceptional service, which truly enhanced my visit! Read less

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay... Read more

My stay experience was beyond expectations. The breakfast was delightful, offering a great variety of options to start the day. The room was exceptionally clean and well-maintained, making my stay very comfortable. The staff at the reception were incredibly helpful, ensuring a smooth check-in and addressing all my needs. A special thanks to Bayan, Mahmoud and AbdulRahim from the F&B team, who provided exceptional service and made my dining experience truly memorable. Thank you for making my stay so enjoyable. Read less

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t... Read more

I arrived early in Mecca around 9:30 AM, and the hotel staff, Mashary and Ahmed, were incredibly kind to check me in right away. When I mentioned that I wasn’t happy with the view, they graciously upgraded me to a suite at no extra cost. Their hospitality throughout my 6-day stay was exceptional—always helpful, friendly, and professional. The rooms were very clean and well-maintained. Truly appreciated the warm welcome and great service! I will definitely come back and highly recommend the hotel. Read less

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From... Read more

Hilton Suites Makkah – Exceptional Service Beyond Expectations I recently had the pleasure of staying at Hilton Suites Makkah, and I must say, the experience was nothing short of extraordinary. From the moment I arrived, every detail was handled with the utmost professionalism and care. A special mention goes to Mr. Waseem Rida, whose service truly went above and beyond. His warmth, attentiveness, and dedication to ensuring our comfort made a lasting impression. Whether it was assisting with check-in, offering local insights, or accommodating our requests with genuine hospitality, Waseem exemplified what true service excellence looks like. The hotel itself is immaculate, with breathtaking views of the Haram and spacious, beautifully maintained suites. But it’s the people—especially individuals like Waseem—who make this place unforgettable. Thank you, Hilton Suites Makkah, and a heartfelt thanks to Waseem Rida for making our stay more than exceptional. We look forward to returning soon. Read less

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the... Read more

First of all let me say thank you to Mr. Mushari Al Rehaili who was very accomodating and helped our family get a connecting suites. I just can’t think the hustle of having my family with little children if we are in different floor. May Allah return your kindness. The room itself is very nice, spacious and clean with haram view. Masyaallah. Totally can recommend to stay here for your umrah and hajj. Update: It has been a very pleasing stay at this hotel. I’d like to compliment the daily house keeping and service by Mr. Tanvir Hussain & Ruhimuddin. It’s awesome to know that whenever I comeback from Masjid Al Haram, the room has been meticulously cleaned. Read less

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's... Read more

Currently, we are on our second day of a week-long stay at this hotel, and so far, we have been thoroughly impressed with its exceptional quality and service. The hotel's strategic location allows us to reach the Holy mosque within mere minutes, making it incredibly convenient for our visit. Upon arrival, the reception staff warmly welcomed us, ensuring that we felt comfortable and addressing our needs to our satisfaction. The rooms have proven to be quite cozy, offering all the amenities one could desire. Additionally, the hotel's basement connects to a shopping mall and food court, providing unparalleled convenience – there's no need to venture elsewhere for shopping or dining. Notably, the breakfast served here is of excellent quality, and the staff working at the breakfast area are incredibly friendly and welcoming. We would like to give a special shout-out to Ms. Hala, who attentively checked on us multiple times to ensure we received top-notch service. As our stay continues for four more days, we look forward to learning and exploring more about this exceptional hotel. Based on our experience so far, we anticipate it will be a remarkable and memorable stay. Read less

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above... Read more

Service & hospitality unmatched! The entire staff from the front desk to the cleaning crew is incredibly helpful. The breakfast buffet is unmatched and the manager, Abdul Ahad, goes above and beyond to ensure you’re having a great stay. Read less

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like... Read more

My overall experience has been beyond my expectations. From the check-in to check-out I have had impeccable experience from all the staff at the Hilton Suites hotel. I would like to give my special consideration to Mr Abdullah Allahyani at the reception. The check-in was quick and smooth. He was excellent indeed and I cannot stress that enough. Likewise the staff who helped me with the bags and answering all my questions. I would also like to say that the room service staff have been excellent and quick . The service is 10/10. I would like to specially thank Mr Tanveer Hussein . They are always keen to clean your room and this very much appreciated. The breakfast services were also excellent with a variety of menu. Special thanks to Mr Tanvir Safi who assisted me and my mother. He is excellent indeed. The hotel is within a walking distance literally to the masjid 3 to 4 minutes . The hotel is also connected to the Souk Khalil mall. Everything that you need is within a walking distance. When I come back for Umrah insha allah this will be the only hotel I want to stay in. Read less

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast... Read more

The service at this hotel is absolutely pathetic. The waiters and managers are rude and have no respect. We were not allowed to take fruit and juices from the breakfast table to our rooms. During our 6 day stay they served the same breakfast every single day as well as the same fruits. The rooms were very small with 2 beds and 3 tables squeezed into the room. Paper cups are placed in the room. This is definitely not a 5-star hotel. The location is excellent because it is very close to Haram. I would not choose this hotel again. Read less

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh... Read more

Excellent service from the restaurant staff (Leo, Hadi, and team), and Safa wing level 10 cleaning staff. The food is always on point, with a delectable spread of cuisines, fresh fruit, and even a coffee machine for breakfast. Try their special spicy omelette - it doesn't disappoint. Great location. Clean and comfy room. Read less

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service.... Read more

We had an excellent stay. Amazing breakfast selection and 90% of the staff we came into contact with were helpful and genuinely caring and wanted to provide good customer service. The room was clean and the cleaners were responsive and always present on the floor should anything be needed. The reception staff were helpful despite a complication at check-in. The location was very good with a host of stores and a supermarket and food court accessible directly from the hotel. Lifts were never a problem. Will certainly stay at this hotel again in the future. Read less

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention... Read more

Very good stay at this beautiful hotel. Room was clean. Beds were very comfortable. Staff was very helpful. Breakfast was decent. I would like to stay again In Sha Allah. Attention Housekeeping/Plumbing Team- Washroom must be rust free. Some places were out of colors with rust. Shower mixer must be fixed before guests come in. Read less

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The... Read more

I stayed one night so far out of 5 nights booked. Best staff ever, very very clean and nice decorations. Service is amazing. The location is perfect for visiting The Kaaba. Their breakfast is in high quality. Read less

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would... Read more

Hotel is very nice and location is great. Service is also good. The only negative is that they charge for breakfast even though you are paying top dollar. I would expect breakfast to be included an price to be little 30% less. Read less

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and... Read more

Excellent customer services. Managers at buffet was super nice and cooperative. Even the manager came and delivered when requested room service. Cleaners were amazing too. Kept the rooms very nice and tidy. Md Torikul was very cooperative and cleaned the rooms perfectly. Read less

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered... Read more

Good location, clean well priced rooms and suites, but there are lots of things wrong with this hotel, they are doing too much sometimes, one of the cleaning workers entered the room while my sister was still there, the service over the phone too complicated to a point I had to spend 7 minutes just to say I want a tooth brush and a bag, and when I finally told them and it has been 35 minutes now and still waiting for them. The parking lot costs half of the room’s price, and everyone I asked has given me a different price. In conclusion, Good clean well priced rooms and suites, bad service and the inconsistency caused me confusion. Really hope they get their things together soon before the place get crowded after the pandemic. Read less

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure... Read more

The staff takes personal interest in making the guests comfortable. The restaurant staff is possibly one of the best that i have experienced in any hotel! its always a pleasure staying at Hilton Suites Makkah Read less

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out... Read more

Hilton Suites -as I see - is the best hotel in Jabal Omar in terms of hospitality and service quality. From the moment you enter the lobby till check out you feel the warm welcome from all team members to ensure comfort stay also the excellent breakfast considering food quality and restaurant team. It's like feel home and focus on your Umra and prayers. Read less

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE... Read more

The hotel is very comfortable. The staff at reception kind and well spoken. It would be nice if the hotel could provide transportation TO & FROM THE TRAIN STATION INCLUDE THE COST WITH HOTEL FINAL BILL. Read less

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been... Read more

The place is great and the rooms are nice. Unfortunately the management in this branch are disappointing and they made me to reconsider this great chain of hotels !! Ive been traveling and staying with them for more than 20 years now. I made a reservation and i got the details and confirmation #, then i booked everything based on it + traveled for more 5 hours both air and ground. When i arrived they said sorry we have nothing for you ! And they couldn’t even leave my luggage so i can take my Omrah !!. Its very sad and sensitive experience for me since its known how busy and restricted to travel to this place. Read less

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for... Read more

Great hotel, close to Haram, easily accessible, with shopping centres close by and on the ground floor. Amazing staff, we were offered a complimentary buffet Dinner in the evening for one day and it was grand. Highly recommended Read less

Absolutely outstanding service thanks to Mohamed Ershad! He is the definition of a true professional. From the moment we walked in, he was attentive, incredibly welcoming, and made sure our... Read more

Absolutely outstanding service thanks to Mohamed Ershad! He is the definition of a true professional. From the moment we walked in, he was attentive, incredibly welcoming, and made sure our dining experience was flawless. His leadership is clear in how smoothly the restaurant runs. A real asset to the team. We will definitely be back because of the fantastic service he provided! Read less

1. Avoid this hotel! This hotel is new but very very incomplete. My room's boiler was leaking, repaired many times, eventually have to call for inspection, who confirmed the problem. Boiler... Read more

1. Avoid this hotel! This hotel is new but very very incomplete. My room's boiler was leaking, repaired many times, eventually have to call for inspection, who confirmed the problem. Boiler was in the ceiling of the bathroom and leak was very bad, could not pray !, Our bathrooms kept flooding with delayed help or assistance from the hotel team. 2. The rooms are incomplete; Service was good but plumbers/ cleaners were so busy! 3. The breakfast was very very so poor, prices too high especially in Ramadan, cheap to buy from outside. I started to eat from outside. 4. The only good thing about this hotel was the location, but not worth living with that much disturbance. 5. Guest relation officer is very good with good English communication but when to help/ support she may not have the power to do so or things are very delayed. 6. Only thing they want all the money in front and good luck with your stay. 7. Their marketing is very good but believe me not worth staying! 8. We were even given a fruit plate whilst we were out so that was a nice gesture, but I think it was for everyone, just to feel good. Read less

Alhamdulillah had an amazing stay at the hotel mainly due to the staff. Special shout out to Emran, Sohel and Shamim. The rooms functionality could slightly be improved. Bedside table was... Read more

Alhamdulillah had an amazing stay at the hotel mainly due to the staff. Special shout out to Emran, Sohel and Shamim. The rooms functionality could slightly be improved. Bedside table was too small etc Overall I am pleased. Read less

Good hotel, great location and new too. Service was impeccable. Breakfast could be better is the only negative. Apart from that it we have enjoyed our stay. The cleaners were... Read more

Good hotel, great location and new too. Service was impeccable. Breakfast could be better is the only negative. Apart from that it we have enjoyed our stay. The cleaners were prompt and room service was done to perfection. Rakib and Noor did our room. Read less

First Impression on the hotel , looks fabulous and very clean, as it's in it's initial stage it needs more improvement. The best part are their room service guys , excellent... Read more

First Impression on the hotel , looks fabulous and very clean, as it's in it's initial stage it needs more improvement. The best part are their room service guys , excellent cleaning and attending when required. Need to mention some name they were very helpful and exceptional Mr Simon , this guy's has gone beyond and above to help me and my family have a clean and comfortable stay. Others who have not just cleaned and helped in us having a good environment are Mr. Imran and Al Amin. I hope to visit and stay at the hotel on my future visits. I would like them to do some improvements on their customer service call line 0. WiFi , as it drops most of the time. No Iron or Iron Board available in rooms which should be provided as pressing of clothes are essential need of a visitor. Read less

This hotel was such a decent hotel compared to others i have stayed in previous years. The location is central to local food shacks, food shops, coffee shops. The walk to... Read more

This hotel was such a decent hotel compared to others i have stayed in previous years. The location is central to local food shacks, food shops, coffee shops. The walk to haram is not that far. If your going out then you can walk out the hotel and catch a cab as you have the main road there which is useful. The rooms were clean, shower was amazing. All amenities were provided within the room. We were even given a fruit plate whilst we were out so that was a nice gesture. The staff were really good in terms of cleaning the room, emptying our bins and topping us up with water bottles. We were based on the 12th floor which had 4 beds. The space was so ideal as I had a toddler so she could play. I would certainly choose to stay here again for sure. Read less