I stayed there for 4 nights , we were very satisfied with their services , especially the house keeping staff were really friendly and always came on time for their... Read more

I stayed there for 4 nights , we were very satisfied with their services , especially the house keeping staff were really friendly and always came on time for their appointments , also the rooms were very clean and organised. Read less

Love this hotel stayed there three times now. five minutes away from haram. Just had one issue, which was to do with the wheelchair for my elderly mother, they said... Read more

Love this hotel stayed there three times now. five minutes away from haram. Just had one issue, which was to do with the wheelchair for my elderly mother, they said they could provide her with one but did not receive one after staying there for the whole week Read less

I was quietly surprised that this hotel claimed to be a four-star hotel with such a basic breakfast menu. Honestly, the taste wasn’t bad at all, but one of the... Read more

I was quietly surprised that this hotel claimed to be a four-star hotel with such a basic breakfast menu. Honestly, the taste wasn’t bad at all, but one of the restaurant staff was shouting at his friend across the table in front of me while I was still eating. I believe this is not polite behavior, especially when working in the hospitality industry. On the positive side, the hotel is quite close to the Masjid al-Haram and the Zam Zam Tower. I hope they pay attention to these issues. Read less

Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to... Read more

Good location to the haram in Ramadhan, about 10mins walk. Hotel was spacious, staff very friendly. Cleaning staff, Faizul Rahman, was very attentive. Would regular get call from reception to make sure everything was OK. We were given a room with 4 beds, there was only 3 of us. It meant we had lots of space. Our room was on the road side so there was noise from the traffic, especially the buses. But we too tired most of the time to notice. Beds were comfortable. Room had fridge, kettle, etc, all in working order. Bathroom had toiletries. Never had issue with using the lifts, there much have been at least 12 lifts in the lobby. Read less

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude... Read more

My stay at this hotel was extremely unpleasant and disappointing. One of the most shocking experiences was witnessing the security guard shouting at an elderly guest. He was extremely rude and aggressive, showing no respect whatsoever. It was disturbing and completely unacceptable behavior. Housekeeping was also highly unprofessional. They entered our room without knocking or waiting for permission. Even worse, they insisted we write a positive review of the hotel on their behalf. I felt pressured and uncomfortable – that’s not how reviews should work. As for the food, the Indonesian menu was the same every single day. There was no variety at all, and after the first day, it just became boring. It felt like no real effort was made to offer a proper dining experience. I would not recommend this hotel to anyone looking for respectful service or a comfortable stay. I hope the management seriously reconsiders how they train their staff and treat their guests. Read less

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space... Read more

Spent 3 nights in Ramadan 2025 in room no 102. Could hear traffic sounds in the room at all times of the day. Couldn’t get sound sleep due to this. No space in the room to keep bags or offer salaah. 4 bedded room where there is no space for the fourth person to get on/off the bed. Shower area doesn’t have a platform to keep soap/shampoo so we had to keep the soap on the floor. There’s no support handle for the elders in the shower area. We came across cockroaches in the bathroom and our room door wooden panels. The hotel is a 10/15 minute walk to the mosque depending on your speed. Hotel is clean and staff is courteous. Read less

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes,... Read more

• We recently had the pleasure of spending 10 delightful days at this hotel. Its proximity to the Harem, along with easy access via a well-maintained road without any slopes, made our stay incredibly convenient. The exceptional cleanliness, impeccable shine, and round-the-clock service truly exceeded our expectations. The staff consistently checked in on us to ensure our needs were met, showcasing their dedication to guest satisfaction. We commend the hotel management for their exceptional hospitality and efficient management of the property. Read less

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4... Read more

Far from haram and the road there is rough and uncomfortable especially for elderly people. The room needs small repairs here and there but overall quite clean. There were 4 beds in our room, 2beds were comfortable but the other 2 were smaller and uncomfortable. There were only 2 of us but I'd feel bad for people who stay 4 per room. Amenities were minimal. Bathroom was nice. Food was okay. Staffs were kind especially the restaurant staffs. Overall the experience was okay and they try very hard to accommodate waves and waves of guests but it's not a typical 4 star hotel quality in my opinion. Maybe 3 at most. Don't have very high expectations and you should be fine. Read less

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about... Read more

Hotel Customer service is friendly & good with the big daily guests in & out. Room Service people are also kind & listen & support. Hotel have around 16 Elivator. Location is about 5 minutes walking from Haram , Hotel behind Mecca Towers direct I enjoyed during stay on this hotel Read less

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you... Read more

Understandable that the hotel is prepared for 4 guests in a room, no matter you reserve for 2, for the purpose of pilgrimage or umrah. You have no options unless you choose other more luxurious hotels around there. The good thing is that you will not experience long queing using lift... a sufficient number of lift for the guests Read less

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could... Read more

The hotel have over-capacity problem. It needs about 2 hours to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality. Read less

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially... Read more

Our hotel booking was canceled and this hotel was the only one we found. It’s on Ajyad Road in front of Shohada Hotel and it’s mainly for group trips especially from Indonesia, and is around 700 m from Al Haram. It’s 20 storeys high, each with 50 rooms, having 1 double and 3 single beds. The rooms are not very clean: the bathroom, the carpet and we found bugs in the bed that looked like tiny cockroaches. They don’t clean the rooms and the housekeeping just knock on the door to collect daily garbage and replenish toilet paper if we request it. Overall it’s mediocre and we wouldn’t stay there again unless we’re stranded. Read less

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in... Read more

nice rooms, the distance to the mosque is quite close. the minus of this hotel is the lift, the lift is very, very lacking for the amount of content in this hotel. Read less

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not... Read more

The hotel have over-capacity problem. It needs 30-40 minutes to wait for the elevator/lift because too many people are queueing. At one point the lift was broken and could not function. The staffs need to improve on hospitality, I called receptionist/housekeeping to ask for wifi and they rudely turn off the phone. Walking distance from masjidil haram. Room facility is okay, you get soap and shampoo. In some rooms there are bathub and hair dryer. It is missing hot water pot, teeth brush, and fridge (there was a fridge on my room but it was broken). The room for 4 people is quite small. Overall, they need to fix thr elevator or limit it guests. Read less

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every... Read more

Not too far from Masjidil Harom. Location is near from many stores. Bedroom acceptable. Bathroom is very bad with the damage bathtub and very bad smell. There's no dringking water provide. Have refrigerator in every room. Meal average but they provide proper Indonesian food. Coffee was very good. You are able to bring the food to your room. Read less

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good.... Read more

I love this hotel. Even need 15min to go to haram but i love it. It just waiting the elevator need more patient. The indonesia meal in al ferdos restaurant is good. I like it. Can i know the farfum when we enter the hotel? Thankyou. Ill be back. You need bring umbrella after sholat dzuhur to back to hotel. Because so hot. Read less

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the... Read more

Far from haram. We ordered room with 2 beds, and they gave 4 beds which was useless and make room felt narrow and crowded. Why did not they remove the 2 additional beds, soo the customer will feel more comfort happy. No room cleaning as long we stay in this hotel. Food like ransom I will not choose this hotel anymore Read less

4-5 minutes walk to Prophets Mosque. A 14 Storied Hotel with excellent rooms with attached baths. Bath rooms equipped with large bathing area and string for clothes is available. Make... Read more

4-5 minutes walk to Prophets Mosque. A 14 Storied Hotel with excellent rooms with attached baths. Bath rooms equipped with large bathing area and string for clothes is available. Make up glass, and a large mirror in front of the marble slab , dust bin, tissues, toilet papers, white towels bundles, disposal tooth brush & paste, razor, shampoos, conditioner & soaps for use, are available for the hotel guests. Full board stay for the guests would come up with buffets breakfast, lunch & dinner. Inside the room is available mini-kitchen for tea, room fridge which contains biscuits, chocolates, water & juice bottles etc. Cupboards with prayer mat, bathroom shoes, safe for money, precious items are also available. Inside room are sufficient plugs for using charging of mobiles, table and chair and comfortable chairs to sit in the room. Large LCD to view more than 100 channels was also provided. Beds were very cozy in the air-conditioned room and table lamps around the beds for night use could be seen. Outside view from the window was amazing especially at night when visitors are coming to Prophets Mosque to perform rituals. Approach of the Peninsula Worth Hotel is on the road … nearby are the shops & market to buy every necessary item. Read less

The hotel location is great, only few minutes walking. The hotel is clean and breakfast option is good. We booked 8 rooms (mix of double, triple and quad) we have one... Read more

The hotel location is great, only few minutes walking. The hotel is clean and breakfast option is good. We booked 8 rooms (mix of double, triple and quad) we have one quad room which is big while other quad are small. Check-in time is late 4.00pm we received one room before 3.00 while other room by 4.45pm as the other guest left the room only by 3.50!! We request iron for one room and they bring fast, next day we request for other room and they keep saying not available or we will bring but till last day we didn't see the iron. One room air-condition keep leaking water which makes the stay bit uncomfortable. Elevators system needs to be enhanced as you have to click on different ones and keep looking between them to know which one will come. The mentioned points are things which they need to look on. But overall stay is good and would repeat stay again on same hotel Read less

I stayed in one of the suites and was absolutely blown away. From the moment I arrived, the staff made me feel like a valued guest, greeting me with genuine... Read more

I stayed in one of the suites and was absolutely blown away. From the moment I arrived, the staff made me feel like a valued guest, greeting me with genuine warmth and professionalism. The suite itself was spacious, spotless, and beautifully designed with every detail thought through — from the comfortable bed and luxurious linens to the stunning view from the windows. Room service was prompt and delicious, and housekeeping kept everything immaculate throughout my stay. The facilities were world-class, and every interaction with the team was exceptional. This hotel truly sets the standard for comfort, elegance, and hospitality. I can’t wait to return! Read less

Wow what a fantastic hotel, i have been to some highly rated hotels but this is the best so far. This hotel has it all! The hotel has new fresh... Read more

Wow what a fantastic hotel, i have been to some highly rated hotels but this is the best so far. This hotel has it all! The hotel has new fresh rooms, great ambience and great facilities, the staff are all professional and friendly, the breakfast has a great range for all tastes. The location is minutes away from the mosque and close to all the shops and new restaurants. Truly a great place that you must add to your hotel list. Read less

Absolutely outstanding service thanks to Mohamed Ershad! He is the definition of a true professional. From the moment we walked in, he was attentive, incredibly welcoming, and made sure our... Read more

Absolutely outstanding service thanks to Mohamed Ershad! He is the definition of a true professional. From the moment we walked in, he was attentive, incredibly welcoming, and made sure our dining experience was flawless. His leadership is clear in how smoothly the restaurant runs. A real asset to the team. We will definitely be back because of the fantastic service he provided! Read less

1. Avoid this hotel! This hotel is new but very very incomplete. My room's boiler was leaking, repaired many times, eventually have to call for inspection, who confirmed the problem. Boiler... Read more

1. Avoid this hotel! This hotel is new but very very incomplete. My room's boiler was leaking, repaired many times, eventually have to call for inspection, who confirmed the problem. Boiler was in the ceiling of the bathroom and leak was very bad, could not pray !, Our bathrooms kept flooding with delayed help or assistance from the hotel team. 2. The rooms are incomplete; Service was good but plumbers/ cleaners were so busy! 3. The breakfast was very very so poor, prices too high especially in Ramadan, cheap to buy from outside. I started to eat from outside. 4. The only good thing about this hotel was the location, but not worth living with that much disturbance. 5. Guest relation officer is very good with good English communication but when to help/ support she may not have the power to do so or things are very delayed. 6. Only thing they want all the money in front and good luck with your stay. 7. Their marketing is very good but believe me not worth staying! 8. We were even given a fruit plate whilst we were out so that was a nice gesture, but I think it was for everyone, just to feel good. Read less

Alhamdulillah had an amazing stay at the hotel mainly due to the staff. Special shout out to Emran, Sohel and Shamim. The rooms functionality could slightly be improved. Bedside table was... Read more

Alhamdulillah had an amazing stay at the hotel mainly due to the staff. Special shout out to Emran, Sohel and Shamim. The rooms functionality could slightly be improved. Bedside table was too small etc Overall I am pleased. Read less

Good hotel, great location and new too. Service was impeccable. Breakfast could be better is the only negative. Apart from that it we have enjoyed our stay. The cleaners were... Read more

Good hotel, great location and new too. Service was impeccable. Breakfast could be better is the only negative. Apart from that it we have enjoyed our stay. The cleaners were prompt and room service was done to perfection. Rakib and Noor did our room. Read less

First Impression on the hotel , looks fabulous and very clean, as it's in it's initial stage it needs more improvement. The best part are their room service guys , excellent... Read more

First Impression on the hotel , looks fabulous and very clean, as it's in it's initial stage it needs more improvement. The best part are their room service guys , excellent cleaning and attending when required. Need to mention some name they were very helpful and exceptional Mr Simon , this guy's has gone beyond and above to help me and my family have a clean and comfortable stay. Others who have not just cleaned and helped in us having a good environment are Mr. Imran and Al Amin. I hope to visit and stay at the hotel on my future visits. I would like them to do some improvements on their customer service call line 0. WiFi , as it drops most of the time. No Iron or Iron Board available in rooms which should be provided as pressing of clothes are essential need of a visitor. Read less

This hotel was such a decent hotel compared to others i have stayed in previous years. The location is central to local food shacks, food shops, coffee shops. The walk to... Read more

This hotel was such a decent hotel compared to others i have stayed in previous years. The location is central to local food shacks, food shops, coffee shops. The walk to haram is not that far. If your going out then you can walk out the hotel and catch a cab as you have the main road there which is useful. The rooms were clean, shower was amazing. All amenities were provided within the room. We were even given a fruit plate whilst we were out so that was a nice gesture. The staff were really good in terms of cleaning the room, emptying our bins and topping us up with water bottles. We were based on the 12th floor which had 4 beds. The space was so ideal as I had a toddler so she could play. I would certainly choose to stay here again for sure. Read less