We stayed in the hotel rooms number 805&806. Reception staff was excellent, room service boy namely SHAKEEL served with smiling face, always eager to do the best. Plumber/ technician didn’t... Read more

We stayed in the hotel rooms number 805&806. Reception staff was excellent, room service boy namely SHAKEEL served with smiling face, always eager to do the best. Plumber/ technician didn’t turn up for work, bathroom drain remained a problem during over stay. No breakfast facilities provided. Read less

Small Rooms, Slow and Poor Service. I was told staff are only allowed to come to the room once a day. Location was better than I thought. My 4 year old... Read more

Small Rooms, Slow and Poor Service. I was told staff are only allowed to come to the room once a day. Location was better than I thought. My 4 year old easily walked to the masjid without any issues. Around 7 mins approx Read less

Fantastic location within 10 minutes walk to Haram. The hotel is very clean and provides adequate level of comfort and great value. Had a three bed room which had all... Read more

Fantastic location within 10 minutes walk to Haram. The hotel is very clean and provides adequate level of comfort and great value. Had a three bed room which had all the basic facilities and close to restaurants. The only improvement required is in the bathroom which didn’t have a shower screen so became a very wet room. Read less

I recently went to Makkah with my family in Ramadan, I booked this hotel 6 months prior. The rooms were nice and clean, the shower was quite small and water... Read more

I recently went to Makkah with my family in Ramadan, I booked this hotel 6 months prior. The rooms were nice and clean, the shower was quite small and water would go everywhere since there wasn’t any door around it. The service was honestly better than any of the more expensive hotels and the manager was really friendly and provided us with a lot of things. The cleaners on our floor were so nice and would change our blankets almost everyday. This hotel is in Ibrahim Al Khalil road it was a 10 ish minute walk to the Haram. Overall the hotel was so reliable for me and my family, hoping to come here once again. Read less

I know it is stated as a 1 star but it is not ! A high standard 3 star . Very clean and like a 5 minute walk to the... Read more

I know it is stated as a 1 star but it is not ! A high standard 3 star . Very clean and like a 5 minute walk to the white marble of the masjid if you walk quick, if you are elderly or struggle with walking then can take you 8 to 10 minutes. Beds are small I am 5'11 and my legs were hanging off the bed, rooms are not very spacious but clean and new. The hotel is relatively new but I have noticed the prices have increased hugely ! Read less

Lifts are closed deliberately, one card key is provided which looks like it was made atleast 19 years ago. Most importantly, the room’s carpets have dirt stains and they dont... Read more

Lifts are closed deliberately, one card key is provided which looks like it was made atleast 19 years ago. Most importantly, the room’s carpets have dirt stains and they dont seem to care about the complains. 2 stars just for good location. Read less

Hotel was tacky, dirty, small, broken soaps was absolutely disgusting, lofts took forever. But customer service was civil. I was too embarrassed to take y photos to be honest.... Read more

Hotel was tacky, dirty, small, broken soaps was absolutely disgusting, lofts took forever. But customer service was civil. I was too embarrassed to take y photos to be honest. The only good thing was you were a short walk away from the mosque. The breakfast was not catered for our needs or pallets so we was told to go the the opposite hotel for a continental breakfast, which was too just about bearable. One good thing was there was NO BUGS, whereas Hilton hotel had bugs inside the rooms where the clients was screaming. AC fan was good to have and they supplied a Salah mat. Read less

I was in Medina a few months ago and this hotel was pretty good. However I had some negatives about it. It was very hard to get on the the... Read more

I was in Medina a few months ago and this hotel was pretty good. However I had some negatives about it. It was very hard to get on the the bath tub because, it is to steep. Also I was about to slip while getting off the shower because it was steep and my feet were wet. I liked the fact that it was close to gate 15 of the masjid. Overall a four star hotel. Read less

May be a three star hotel and overly priced. The main advantage is proximity to gate number 15. Check in took 2 hours. Small lobby and mostly full of luggage.... Read more

May be a three star hotel and overly priced. The main advantage is proximity to gate number 15. Check in took 2 hours. Small lobby and mostly full of luggage. Rooms smell odd and we kept our room window open all the time to get rid of smell. Carpet was old and need replacement, bathroom accessories were missing and water heater need to be replaced. Breakfast was just okay and dinning room was smelly and congested. Room service staff was coperative and tried their best to made our stay bearable. Read less

Close to gate 15 of Haram. Breakfast menu has a plenty of items to choose from. Clean and well maintained interior. However, it's look like a old building. I stayed... Read more

Close to gate 15 of Haram. Breakfast menu has a plenty of items to choose from. Clean and well maintained interior. However, it's look like a old building. I stayed 3 nights with kids with 4 separate beds. It was good for everyone price I paid for. Read less