I had an amazing experience thanks to the incredible staff at the restaurant. I want to especially highlight Simon and Kisul – they were both extremely friendly, helpful, and professional.... Read more

I had an amazing experience thanks to the incredible staff at the restaurant. I want to especially highlight Simon and Kisul – they were both extremely friendly, helpful, and professional. Their kindness and attention to detail made our dining experience truly memorable. They went above and beyond to make sure we were comfortable and happy. Thank you so much, Simon and Kisul – you truly deserve 5 stars and more! Read less

Very good choice for Hajj & Umrah trips as location of this hotel is close to Haram and even in future when third Saudi expansion finishes , this hotel will... Read more

Very good choice for Hajj & Umrah trips as location of this hotel is close to Haram and even in future when third Saudi expansion finishes , this hotel will be on one of new entrances to Haram. Very helpful & supportive staff from various departments. Very good restaurants & food. Very good rooms and housekeeping. I would like to thank everyone of staff and especially Daloar Hosen from housekeeping as I interacted with him on daily basis for keeping our room clean & tidy. Read less

My wife and I recently enjoyed an exceptional stay at your hotel during our Umrah pilgrimage. The service was excellent, and the staff, particularly Ibrahim (bellboy) and the receptionist,... Read more

My wife and I recently enjoyed an exceptional stay at your hotel during our Umrah pilgrimage. The service was excellent, and the staff, particularly Ibrahim (bellboy) and the receptionist, were exceptionally professional and courteous. We highly recommend your hotel and give it a 10/10 rating. We look forward to returning in the future. Read less

We booked this hotel for me and family (12 of us). Its a 5min walk to the haraam. The service was excellent and the rooms were super clean, they would... Read more

We booked this hotel for me and family (12 of us). Its a 5min walk to the haraam. The service was excellent and the rooms were super clean, they would clean it every day or whenever you ask them to. They are professional and kind. Always holding the doors and greeting you. They even open lifts for you! I would recommend this hotel with my eyes closed. Thank you so much, I would definitely book again in the future in sha Allah ☺️ Read less

Outstanding Service at the Chocolate Lounge!! I had a wonderful experience at the Chocolate Lounge in the Sheraton Makkah Jabal Al Kaaba Hotel, thanks to Abdul Majeed. His customer service was... Read more

Outstanding Service at the Chocolate Lounge!! I had a wonderful experience at the Chocolate Lounge in the Sheraton Makkah Jabal Al Kaaba Hotel, thanks to Abdul Majeed. His customer service was exceptional. He went above and beyond to help us arrange our transportation from Makkah to Marina, making everything seamless and stress-free. The food and drinks were equally impressive! The tea and coffee were fantastic, and the croissants and pastries were a true delight. If you’re in Makkah, don’t miss out on this gem! Highly recommended for both the service and the delicious treats! Read less

I stayed here for 16 days and the service is beyond 5 star. Everything from the reception, to housekeeping, the team at the Lounge on floor 12 ( Nashwa,... Read more

I stayed here for 16 days and the service is beyond 5 star. Everything from the reception, to housekeeping, the team at the Lounge on floor 12 ( Nashwa, Amr and team) went over and beyond with outstanding service. I felt more than at home. A special thanks to Loujain and the duty manager I spoke to for accommodating my stay and doing everything they could to make it worth while. It is close to the haram( 5-10 min). I will definitely recommend this hotel and would love to come back, Insha'Allah. جزاكم الله خيرا على كل شيء Read less

Service in this hotel was great. The staff at the reception, the cleaning staff, and the breakfast staff were all incredibly friendly. The room was great. Everything was always cleaned,... Read more

Service in this hotel was great. The staff at the reception, the cleaning staff, and the breakfast staff were all incredibly friendly. The room was great. Everything was always cleaned, fully stocked. Breakfast was great. Location was great. Nothing negative. Due to construction, the bridge that leads directly to the masjid is closed. It would be unfair to fault the hotel for this, but the detour is a little lengthy and should be noted. Read less

Please be careful.... At the Time of check in they are too much friendly and good they do everything for you and when you check out from there even... Read more

Please be careful.... At the Time of check in they are too much friendly and good they do everything for you and when you check out from there even they not pick up your luggage from Room to taxi.... Worst experience and rubbish Read less

What a great place near to Haram , may be only place which has large suites , washing machine , kitchen microwave , it’s like living in your own home... Read more

What a great place near to Haram , may be only place which has large suites , washing machine , kitchen microwave , it’s like living in your own home and Praying At Haram , this is very unique hotel , great manager Mr Ali zahrani , a young energetic Young guy always on your service , he made our stay and now our perminent place Insha Allah for future visits , who will update your room and also great breakfast and what a dinner ( compliments to the chef , excellent Fish and mixed Grill, ) full recommendations , sound proof rooms and great staff to look after you ! Read less

The Sheraton Makkah Jabal Al Kaaba Hotel is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque and the... Read more

The Sheraton Makkah Jabal Al Kaaba Hotel is a 5-star hotel located in the heart of Mecca, Saudi Arabia. It is within walking distance of the Grand Mosque and the Kaaba, making it a convenient choice for pilgrims and tourists. The hotel has a modern design and offers a variety of amenities, including: Spacious rooms with stunning views of the Grand Mosque Two restaurants, a coffee shop, and a rooftop bar A fitness center, a swimming pool, and a spa A business center and a meeting room 24-hour room service The staff at the Sheraton Makkah are friendly and helpful, and they are always willing to go the extra mile to make sure that guests have a pleasant stay. The hotel is also well-maintained and clean, and the facilities are in excellent condition. Overall, the Sheraton Makkah is a great choice for travelers who are looking for a luxurious and convenient hotel in Mecca. Here are some pros and cons of the Sheraton Makkah: Pros: Convenient location Spacious rooms Stunning views of the Grand Mosque Excellent service Well-maintained facilities Cons: Can be crowded during peak seasons Prices can be high Some rooms can be noisy Overall, the Sheraton Makkah is a great choice for travelers who are looking for a luxurious and convenient hotel in Mecca. The hotel is well-located, has spacious rooms with stunning views, and offers excellent service. However, it can be crowded during peak seasons and prices can be high. Here are some tips for staying at the Sheraton Makkah: Book your stay in advance: The hotel is very popular, so it is best to book your stay in advance, especially if you are traveling during peak seasons. Request a room with a view: The rooms with views of the Grand Mosque are in high demand, so it is best to request one when you book your stay. Be prepared for crowds: The hotel can be crowded during peak seasons, so be prepared for long lines at the restaurants and the spa. Bring a water bottle: The hotel does not provide free water bottles, so it is best to bring your own. Wear comfortable shoes: You will be doing a lot of walking around the hotel and the Grand Mosque, so it is best to wear comfortable shoes. I hope this helps! Read less

Everything was perfect and I must say it exceeded all my expectations. From the moment I arrived at the property, the attentive staff greeted me with warm, friendly smiles. Big... Read more

Everything was perfect and I must say it exceeded all my expectations. From the moment I arrived at the property, the attentive staff greeted me with warm, friendly smiles. Big thanks to all of them especially: Rageh Abdullah, Security Supervisor, Mehdi Al Hudhali and all the wonderful restaurant staff. The hotel's proximity to the Haram made its location really excellent for me. In addition, the presence of a bridge connecting the hotel to the new expansion of the campus increased the factor of convenience and ease of access. Read less

I will start with the hotel staff. They are the most welcoming I have ever experienced in my history of traveling. They are always keen to help, always smile and... Read more

I will start with the hotel staff. They are the most welcoming I have ever experienced in my history of traveling. They are always keen to help, always smile and are always ready to step an extra mile. The location of the hotel is in a walking distance to the Haram. You need to make sure to leave a bit early because the area is super crowded. The breakfast is decent but I would love to see more healthy choices. The rooms are super clean and as expected from Sheraton. Read less

This hotel is beyond amazing! Every single person from the staff gave us the best experience, beyond helpful, beautiful, and sooo clean! Whenever we called or asked for ANYTHING, ... Read more

This hotel is beyond amazing! Every single person from the staff gave us the best experience, beyond helpful, beautiful, and sooo clean! Whenever we called or asked for ANYTHING, it was delivered to us with in minutes! They even helped us book tickets for the fast train. I will definitely miss this place and everyone in there. Thank you again everyone!!!!! Read less

Excellent service from the staff. Ali Alzahrani at the front desk very helpful and amazing in his customer service. House keeping was great as well. My stay was very pleasant... Read more

Excellent service from the staff. Ali Alzahrani at the front desk very helpful and amazing in his customer service. House keeping was great as well. My stay was very pleasant and easy. Thank you to the entire team of Sheraton Makkah. Thank you Ali for giving us the best experience. Read less

Excellent service. Mr Khalid at the front desk was very helpful and assisted us greatly. House keeping was great as well. Our stay was very pleasant and memorable. Staff was... Read more

Excellent service. Mr Khalid at the front desk was very helpful and assisted us greatly. House keeping was great as well. Our stay was very pleasant and memorable. Staff was very friendly & polite and the services were prompt. Thank you to the entire team of Sheraton Makkah. Special thank you to Mr Khalid for giving us the best experience (jazaakallaahu Khairan). Read less

Modern and comfortable hotel with plenty of elevators so you don't have to wait long even during busy periods. Breakfast was good. We had breakfast at the back up restaurant... Read more

Modern and comfortable hotel with plenty of elevators so you don't have to wait long even during busy periods. Breakfast was good. We had breakfast at the back up restaurant on 2 out of 3 days when the main one was full. Both were almost the same except filter coffee was a bit slow to be refilled. Special thanks to our 11th floor housekeeper Mr Saju who was kind and helpful. The connecting bridge was not operational. Walking back to the hotel requires negotiating a steep path at the end. Read less

Beautiful hotel with lovely rooms. The room keepers are lovely and very accommodating. The staff at the restaurant are so lovely. However, the management is quite poor. One of our... Read more

Beautiful hotel with lovely rooms. The room keepers are lovely and very accommodating. The staff at the restaurant are so lovely. However, the management is quite poor. One of our bags were torn when checking in and the management didn't seem to give concern to it, he was constantly going back and forth with different employees. Very disappointed. Read less

Good hotel. ~5 minute walk from haram. Good quality rooms. The bad: Less than ideal experience. As an ambassador, they gave me a good upgrade, but not before telling me 7 times... Read more

Good hotel. ~5 minute walk from haram. Good quality rooms. The bad: Less than ideal experience. As an ambassador, they gave me a good upgrade, but not before telling me 7 times about the sacrifices they had to make to make it happen Water pressure in the bathroom shower was weak Elevator system is really suboptimal, expect to wait a lot in peak times They take ~60 minutes to respond to Marriott app messages Finally, they couldn't properly assist in a simple task of helping me find a taxi to go to the airport. Good overall but will try Marriott Jabal Omar next time Read less

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency... Read more

Couple of minutes walk from gate 339, not far from ladies entrance. In a quiet part of the north east quadrant basically on the border of the first ring road. Currency exchange, other shops nearby. Hotel buffet is on level 2, food selection and temperatures ok. Hotel clean, bathrooms could do with a update. We booked two rooms via our agent, agent only gave us one reference number, despite giving the 2 x lead guest names, receptionists could not find the second room on their system which I found odd, I then had to get HCN numbers from agent to get both of our rooms despite both rooms being booked in my name and another family members name. Some language issues with receptionists as their English was limited. I was having date samples delivered and I asked the reception staff in english, have any date samples been delivered for room 109? Neither receptionist could understand what I was saying? They thought i wanted to book another date ! Lucky for us, there were Bangladeshi workers so I asked them in bengali and they said they put samples in our room. Hotel seemed clean otherwise, no pests were visible. Read less

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to... Read more

We stayed for a total of four nights and didn’t experience any problems during our stay. The hotel’s design was very beautiful, and we really liked its location close to the mosque. However, we were a bit surprised by the small size of the rooms and the restaurant. Nevertheless, it was still worth staying. Read less

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast... Read more

We had the pleasure of staying here just before Ramadan. GREAT location and easily accessible to everything. Rooms were clean and spacious and fridge was working! A great service by staff, Breakfast staff are amazing. The options for breakfast was amazing. Nice spacious restaurant. They also offer lunch and dinner which looked just as amazing. But didn’t realise until the end of our stay! But great food options for my young son also. Staff were very prompt and used the laundry service which was excellent for a small fee. Cleaning staff are amazing and helped empty bins when requested. It is a very well run hotel and would definitely stay there again with my family next time we come to Medina in sha Allah. Thank you for a great stay! Read less

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at... Read more

The hotel is just 5 mins walk to Masjid Nabawi Gate 339. The room is small but we are ok since we spend most of our time outside. The food at the Buffet has a lot of varieties and plenty. The F&B staff, including the Chefs were all friendly. Our room overlooking Masjid Imam Bukhari. So blessed. I like the unique circular room structure. Different from other hotels. The Popular and Low Price underground Shopping Arcade is only 2 mins walk to the right of the Hotel. Read less

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket... Read more

Positives - Good location, good room service, good looking hotel Negatives- Lift design poor, on a curve so you can't see which lift stops. Also doors close too quick. Room light/ socket set up is poor so if you want to use some sockets overnight, you have to have that wall light on too Breakfast area too small. Not enough tables available at breakfast time. Read less

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up... Read more

One of the worst experiences I’ve ever had. When I stepped onto the hotel room, it smelt of smoke, and you could tell the cleaners tried to cover it up with light spray. The smoke left over smells on all of the beds including pillows, even though there’s a sign on every door that has a no smoking sign. I have a family of 6, and we wanted enough for each, but instead 1 of the room has 3 beds, and the other has 2. Dust is left everywhere and there are prints of fingerprints and white stuff everywhere. Even worst than this, somethings you can’t even eat breakfast due to the amount of people and how sqaushed it is. The WiFi barely does anything even though in every room it says ‘enjoy free high speed internet.’ The only thing they actually care about is the look of the elevators, but they’re also really bad due to the smallness and how much people enter, with only 5 lifts available. I am very disappointed with this hotel, and the money was not worth any of it AT ALL. Read less

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his... Read more

Very good experience. When we arrived, couldn't find change anywhere for the taxi. When we asked the concierge Bilal he went asking local shops, when that failed he gave his own money and said to pay him back later in our stay. The receptionist were very helpful as were all the staff. The lifts are very well laid out which help make using them really quick without large queues. Taking into account the quality of most hotels in madinah. Muna Kareem was very laid out and designed really well. It was a 5 min walk to the ladies section and was very close to other amenities like the laundry services and shops. Would definitely recommend to others. Read less

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah ,... Read more

I’m someone who goes to top notch hotels such as Waldorf Astoria , Marriot Executive and even the Ritz! However this hotel came with a package going for Umrah , as it didn’t come with a choice and it was “5 stars” I had no issue. Little did I know , when I entered I thought that the reception was very small with weird blue lighting that makes it look like a fast food restaurant but that pales in comparison with the rooms and hotel service. Rooms had peeling paints with clashing colored walls that didn’t go together and bathrooms filled up with hair. Pillows (as you can see in the pic) are hard as if it had been stuffed with rocks , who is going to sleep on there?!? As I’m writing this review my neck is still hurting… Then we order room service for milk for my kid at 9:30… how can a bloody 5 star hotel tell you that they ran out of milk?!? On top of that they don’t have water at times and when you call them for the basic necessities such as shampoo or conditioner they come just three hours later WITH NOTHING IN THEIR HANDS!!! asking what I want despite me already saying it!! All staff members barely speak English and act so rude when you tell them you don’t speak it I would upload images but they don’t allow it P.S. the Wi-Fi sucks so make sure to buy a sim before entering or a mini Wi-Fi box Read less

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent... Read more

Very near to gate 339. Only 200 m/5 minutes to Nabawi mosque by foot. The bed was comfortable. The room is not too large. But that's fine since we spent most of our time in the mosque. The food was delicious. (-) the restaurant is small so we have to manage our time so we can get the table. Read less

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in... Read more

I had the best experience with this hotel eventhough for me, i think the room is smaller however the service is good. The staffs were friendly and helpful. Those in the front desk were also helpful. The distance from Masjid Al Haram is not that far from gate 339. Overall it was a good experience. Read less

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the... Read more

The rooms were well furnished and equipped, but the level of cleanliness needs improvement . The receptionists were so sweet and helpful especially Ms. Amar. The location is perfectly close to the Masjed. Two problems though, the elevators numbervand speed and the breakfast restaurants, do not accommodate for the number of rooms/guests of the hotel. Read less

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath... Read more

A bit further away from Masjid Nabawi. Room is small and we can't even put 2 big luggages. Space is a bit tight. Toilet is not big but the bath tub makes it hard to climb for those with leg problem. Food is good. Menu change daily. Nice and clean hotel. A lot of shops outside of hotel. Read less

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the... Read more

We had a bad time the hotels rooms are very small when compared to the Online photos. Initially the staff were helpful but when we went to talk about the issues we had their attitude was completely different and didn't want to be helpful at all. When we asked to check out their response was come back tomorrow. They were not easily found. Read less

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed... Read more

Rooms very small. Two single beds were placed in a tiny room to give the impression of a double one. Tiny bathrooms. Could do with shower hoses instead of fixed ones. Location is very good because it is very close to Masjid Nabawi Shareef. Read less

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant... Read more

I checked in the hotel for next four nights. Was worried after reading the comments of other previous guests of the hotel. Yes, the breakfast place is absolutely not meant to handle all the guests in this hotel. All floors have twenty rooms. The hotel Ground, Mezzanine and 14 floors over that. It has four basement floors as well. Yes, the elevators are slow and not according to large number of hotel guests. The hotel is otherwise comfortable, the staff is good. Room size and the facilities are good. It is not more than 3 minutes walk from the Masjid e Nabawi. Read less

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an... Read more

Extremely congested hotel Access to lifts is inadequate Restaurant/ Buffet area is very congested Food is all Asian focused ( Malaysian, Indonesian) Not much of an option for others STAFF : Some are very good. But generally speaking most of the staff is Not polite or cooperative No Value for money spent The Hotel is not 4- Star from any parameter, in my opinion Read less

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when... Read more

Masha Allah stayed 5 days with no issue. Clean good service. Good breakfast, good decor and very good easy walk to haram. Lifts are a bit slow but understandable when its busy. 3 of us had a decent room and enjoyed our stay in Medina. May Ally bless you. Ameen Read less

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out... Read more

Very beautiful hotel helpful reception and porter service is good, but beds were all single and we were a couple so we asked the reception and they sorted it out happily, the AC was working fine had hot water and provided with shampoo and body wash etc the hotel was quite empty when we went on 8th August 2021 so the lifts were always available too, distance from muna kareem to haram entrance (gate 339) for ladies is very near like a 5 minute walk or less I would definitely recommend this hotel to anyone planning to visit madina al munawwarah. Read less

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on... Read more

Big rooms, comfy beds, great and quick service. 5 minutes walk to Harm. The only concern is the hotel parking design; one way in and out. As a control on visitors, there must be a smoke detection as we have smelled shisha and cigarettes around the room we are in. Read less