We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young... Read more

We stayed at the Hilton Convention Hotel in Makkah and had a wonderful experience. The entire team was kind, polite, and respectful throughout our stay. A standout was a young Bangladeshi gentleman who took care of our room—he always cleaned with a smile and consistently went the extra mile. We also appreciated the assistance of a friendly staff member who helped with our luggage. The buffet breakfast was excellent, and the hotel’s location is fantastic—just a short walk from the Holy Mosque. Read less

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and... Read more

I had a fantastic stay at the Hilton Hotel Convention. The check-in process was quick, and the front desk staff were warm and welcoming. The room was spotless, spacious, and offered a beautiful view. Every staff member I interacted with was courteous and attentive; they went above and beyond to ensure our comfort. Room service was prompt, and the food was delicious. I highly recommend this hotel for business and leisure travellers and would return! The breakfast staff were fantastic, with everything being spot on. I also want to highlight the dinner staff, Ricky and Iqbal, who provided outstanding customer service and were extremely helpful. Read less

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just... Read more

We’ve had the pleasure of staying at Hilton Convention Makkah twice, and both experiences have been nothing short of excellent. The hotel is immaculately clean, peaceful, and perfectly located just a few minutes’ walk from the Haram – making it ideal for anyone visiting for Umrah or Hajj. The rooms are spacious and elegantly furnished, with breathtaking views of the Holy Mosque. The overall atmosphere is calm and respectful, which made our spiritual journey even more meaningful. We want to express our heartfelt gratitude to MD Parvez from housekeeping. He always greeted us with a warm smile and ensured that our room was spotless and well-stocked every day. His kindness and dedication did not go unnoticed. A special mention also goes to Yousef Abu Alqasim, a breakfast waiter who truly made our mornings brighter. Every day, without fail, he brought us fresh fruit juice with a kind smile and genuine hospitality. What touched us most is that even during our stay last year, Yousef remembered us and offered the same generous service. His respectful and attentive nature reflects the true spirit of hospitality, and we deeply appreciated his presence. We are already looking forward to returning again, insha’Allah. Hilton Convention Makkah will always have a special place in our hearts. Read less

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima... Read more

I booked this hotel few hours after before my arrival and I was so impressed with the professionalism, cleanliness and the location. Perfect. The lady that checked us in, Fatima has a very good customer relation. I think she will go far base on how wonderful she make you feel as a guest. This hotel, highly recommended. And the food, fantastic service. Thank you Fatima, for making us feel home. Read less

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked... Read more

It’s rare to come across someone who puts their heart and soul into everything they do — but Islam is truly one of those people. His service is exceptional, marked by professionalism, warmth, and genuine care for every guest. When it comes to coffee, Islam’s passion truly shines. Every cup he prepares is made with precision and love, resulting in a rich, flavorful experience that guests never forget. It’s clear that he doesn’t just make coffee — he creates a moment of joy in every sip. Islam is more than just a staff member — he is an artist in his craft. His dedication and passion for coffee are inspiring, and it shows in every detail. Thank you, Islam, for your remarkable service! Read less

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really... Read more

Amazing service from the full team. Especially the breakfast team - everyone is so attentive, caring and constantly smiling. Iqbal Husein at the breakfast was a superstar! He took really good care of us and was so attentive to details. Generally a great hotel with top customer service - especially from all the expat staff. Happy to have stayed here. Read less

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish... Read more

Very welcoming staff starting from reception. We got a nice room with clean and tidy atmosphere. Service was really nice provided by Executive Lounge staff. Chef prepared very tasty fish and chips as usual. Oybek and Faris at the lounge were attentive and helpful Read less

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive... Read more

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive lounge they have in the 8th floor. Oybek collected my feedback and offered help. Read less

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. ... Read more

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. I can honestly say they went above and beyond by upgrading my room and sending me a very delicious coffee and dessert cart to my room. Thank you for making things right Read less

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply... Read more

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply fantastic. I think they need to change the name from light dinner into heavy dinner ))) Oybek Usmonov collected my reviews and offered sincere support. Faris and Abdurahman are also working hard to earn satisfaction. And big thanks to Abdurahim for his leadership in the lounge Read less

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants,... Read more

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants, shopping, and the mosque. My room even had a partial view of the mosque, which was a lovely touch. While the room could use a bit of updating, it was overall comfortable and clean, providing a great place to relax after a busy day. The staff was friendly and accommodating, making sure all our needs were met. The breakfast buffet was a highlight – delicious and with plenty of options to choose from. Overall, I highly recommend this hotel for its prime location, great service, and satisfying amenities! Read less

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as... Read more

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as well, and I must say there were so many varieties to choose from, and your plate was never empty. It was delicious. I also ordered room service for my son, who only has English food and didn't want to take him out to feed him, but me and my husband and I enjoyed our traditional foods outside. Room service food was a delight, and my son really enjoyed it. They also rang to get feedback, which I thought was very nice. Overall, I would say it's a beautiful hotel, and if you're thinking of coming for umrah and staying at a 5*, then I would highly recommend the Hilton Convention Read less

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on... Read more

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on foot and there was not much issue with the room. The chick in procedure could take a while as for some new guests should confirm about parking is included in there stay or not. One thing that they should have done is there was no security guard to guide for parking in basement and there is a slope at the parking entrance which whole entering during the day is not much visible, I would like if the hotel came with a solution for that. Apart from one or 2 issues the rest of my stay was good. Read less

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind.... Read more

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind. Riaz was the nicest server, really making sure we were well fed every morning. Read less

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location... Read more

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location is good too but not overlooking Kaaba. Excellent service by Islam in the lounge who was very professional and hospitable and the food at dinner time was good too unlike the afternoon time. Read less

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot... Read more

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot of varieties. The restaurant staff was very courteous/kind. Definitely will come again!! Highly recommended Read less

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional... Read more

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional experience. As soon as I walked through the doors, I was greeted by their friendly and professional staff who made sure my check-in process was smooth and hassle-free. The room was immaculate, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. I was truly impressed by the attention to detail they maintained – from the crisp, clean linens to the well-stocked minibar, every aspect was thoughtfully executed. The hotel offers a wide array of dining options catering to various tastes, and every meal I had was delectable. The chefs at Hilton surely know how to impress their guests with their culinary expertise. Moreover, the hotel's facilities only added to my overall satisfaction. From the state-of-the-art fitness center to the elegantly designed swimming pool, Hilton ensures that its guests have plenty of options to unwind and enjoy themselves. One of the highlights of my stay was the impeccable customer service. The staff went above and beyond to accommodate my needs, always with a warm smile on their faces. I truly felt valued as a guest, and it is evident that the hotel prioritizes the satisfaction and well-being of its patrons. In summary, my stay at Hilton Hotel was nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a luxurious and comfortable stay. I cannot wait for my next visit to experience the unparalleled hospitality this incredible establishment has to offer. Read less

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a... Read more

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a small stretch of uphill for the elderly which is covered by Bus trip. Breakfast was very tasty and had lots of variety. overall value for money. Read less

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we... Read more

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we can monitor the situation to make sure whether the call to prayer has been called or not. According to my family this room is perfect. The hotel service is very good, the staff is friendly, the breakfast is delicious, especially the Falafel which has a savory taste. In the afternoon and evening, we went to the lounge for Afternoon Tea and dinner. The dinner is very good, especially if there is rice. For the distance to the mosque, it is close but too uphill so the feet get sore easily. Basically, it's the best here! Read less

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar... Read more

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar is bit demanding but if you are fit it should be easy. Not recommended for people with wheel chair or elderly as even shuttle service will drop you on the hill. Breakfast was good with wide variety. Read less

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that... Read more

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that great especially for elderly people. Lot of flies were in the room and bathroom. Read less

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were... Read more

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were so yummy. Definitely will come a again!! Read less

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage... Read more

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage was offloaded by the staff and taken inside and was told to check-in at the reception. Was greeted well and I provided by booking details to the receptionist. He was very attentive and answered any questions I had. As we had two rooms booked, he asked if we would like to have the rooms on the same floor. Paid the remainder of the rooms via credit card which went smoothly. Took around 10 minutes for the whole check in process which was very good. Rooms 4/5 Rooms were perfect and clean. We were given a 4-bed room for 3 of us which was ample. and a 2-queen bed for the ladies. View was partial haram which was good. Some amenities listed on Booking.com were not present such as the slippers and bathrobe but we weren't too concerned about these. Only given 4/5 for this because someone else might require these amenities and if they are listed they should be provided but weren't big of a deal for us. Also one out of the two rooms booked did not have any drinks or snacks in the mini fridge although the other room did. Laundry Service 5/5 Quick and efficient and offered us free ironing and folding which are usually charged. Could not complain about this service as it was perfect as you'd expect. Customer Service 5/5 Calls from the room landline were answered immediately and always helpful on the other side. All queries answered thoroughly. Shuttle Service 4/5 24-Hour shuttle is a good service to provide, however was not as expected as it only takes you to the flat part near the shops at the bottom. Does not take you the front of the marbled area of the masjid. So you still need to walk around 4-5 minutes to get to the marbled area. Sometimes takes very long to come especially in the late night hours between 1 and 4am. Read less

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating... Read more

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating that the hotel will be changed. I had to wait in the lobby of the hotel for three hours after a long travel trip under the pretext that my reservation information had not been transferred from the first hotel (Double Tree) even though the hotel had been booked a whole week in advance. I just want to notice that it will be my first and last experience of this bad hotel The rating on the reservation sites page and Google Maps will be poorly rated + never mention this place to anyone Regards , Read less

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge.... Read more

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge. The hotel had let go around 80% of the workforce according to the reception but that’s in no way an excuse. Read less

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel... Read more

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel has a shuttle service to the 🕋 but I’d recommend walking down to the cafe and souvenir shop and exiting as opposed to main entrance which is a short cut. Breakfast was plentiful and ample amount of seating to facilitate. Read less

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking... Read more

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking for the cars. Not 250SAR for 24 hours only. Despite that, the hotel was very nice, roos is clean and spacious. The breakfast was delicious. Read less

one of the very best hotels we have been to. Friendly and helpful staff members, excellent food and beverage, very comfortable beds, very near to the masjid, very clean... Read more

one of the very best hotels we have been to. Friendly and helpful staff members, excellent food and beverage, very comfortable beds, very near to the masjid, very clean bathrooms. our first stay there but definitely not the last in shaa Allah. Read less

I had a wonderful experience at the Al Aqeeq hotel. The service was excellent, and I especially want to highlight the professionalism and kindness of the waiter Muhidin. He was... Read more

I had a wonderful experience at the Al Aqeeq hotel. The service was excellent, and I especially want to highlight the professionalism and kindness of the waiter Muhidin. He was attentive, respectful, and made sure everything was taken care of with great care. His service truly enhanced our stay. Thank you! Read less

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly... Read more

We had a wonderful stay at Aqeeq Madinah Hotel, especially thanks to the outstanding service from Mr. An Farouq for room 607. From the moment we arrived, we were warmly welcomed by the hotel staff, who were exceptionally friendly, polite, and approachable. An Farouq went above and beyond to make sure our stay was comfortable and memorable. His professionalism and kindness truly made a difference. We highly recommend this hotel for anyone visiting Madinah, and we sincerely appreciate the hospitality provided by the entire team. Thank you for making our stay so pleasant! Read less

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is... Read more

Went during an extremely busy period. People everywhere but was well managed. The lift service could have been better but understandably slow due to the sheer people movement. The location is perfect for the holy mosque with local food stalls just outside. Read less

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which... Read more

We stayed at Al-Aqeeq Hotel in Madinah for the last 10 days of Ramadan 2025 and had a wonderful experience. The location is unbeatable—just a street away from Masjid-e-Nabawi, which made access to prayers extremely convenient. The staff throughout the hotel were exceptional—gracious, helpful, and always professional. Our room was clean and well-serviced daily. While some sound from the adjacent room was occasionally audible and elevators got busy during peak hours, these were minor compared to the overall comfort. The food service was a standout—abundant, delicious, and beautifully managed during Suhoor and Iftar. The kitchen and wait staff deserve special praise for their attentiveness and hospitality. This hotel delivers both luxury and spiritual ease, and we are grateful for the care shown during such a blessed time. Highly recommended for anyone visiting during Ramadan or any time of year. Read less

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to... Read more

I recently stayed at Hotel Aqeeq in Medina, and while the overall stay was pleasant, the check-in process was very disappointing. I had requested early check-in by emailing and trying to contact the hotel in advance, but received no response at all. When I arrived around 10 a.m., I was tired and exhausted from travel. The receptionist told me the room was available, clean, and ready—but I couldn’t check in unless I paid an additional 350 riyals. I explained that I had tried to confirm early check-in beforehand, and i was with my elderly but nobody replied. Still, they insisted I pay. After some back and forth, and only when I pushed and argued, the receptionist spoke to the manager. Eventually, they allowed me to check in for free, but it took a long time and felt unnecessarily difficult . the room itself was excellent—spacious, very clean, and comfortable. The location was good. The overall ambiance of the hotel was good, and even the lift/elevator was smooth and well-maintained. Everything about the stay was great, except for the check-in experience. I hope the management improves communication and customer service at the front desk. A better welcome would have made a big difference. Read less

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and... Read more

I have recently stayed in Hotel Aqeeq with my elderly mum. The location is perfect for its close proximity to female prayer area in Masjid-al-Nabawi as well as shopping and nice and clean food options. On top of that, staff here have been exceptionally helpful and kind. Starting from help with the luggage at the arrival to waiting staff at the breakfast area as well as the concierge and lobby staff providing helpful information with local knowledge and advice. The breakfast options were superb. Only downside is the shower area as the water overflows after each shower. Hope the authorities will fix this soon. Otherwise, definitely would love to come back here again and I’ll recommend this hotel to my friends and families. Read less

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were... Read more

My parents and I came to Madinah for 3 days. We stayed at Al Aqeeq Madinah Hotel, and we enjoyed our stay. The breakfast buffet was excellent. The pancakes were made fresh, and the proportions were great. The fruits were also top quality, especially the sweet melon. The rooms had a cozy view of the other hotels nearby. The amenities such as the sewing kit and slippers were very useful, and were provided abundantly. The Masjid al Nabawi was very close-by and easy to walk to for daily prayers. The room service food for dinner was excellent, and my top highlight for that was the fettuccini spaghetti. The rooms were slightly small, and the bathroom was luxury. The room was cozy and the bed was comfortable. It was a wonderful stay. The service was also great, and room-service was also brought on time. This hotel deserves 5 stars! Read less

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to... Read more

During my recent stay at the Al Aqeeq Madinah Hotel, I had both positive and negative experiences. Firstly, the hotel's location was very convenient as it was located close to the Madina Al Munawarman Mosque and there were plenty of stores nearby. This made it easy for me to explore the area during my stay. The hotel's restaurant was also impressive, offering a variety of international food options and most of it was delicious. However, I was disappointed with the front staff of the restaurant. Despite having a package for three people, which included breakfast, lunch, and dinner, they kept mistaking the number of guests in my party. This happened every time we entered the restaurant (and we stayed there for 4 nights) which was frustrating. On the other hand, the hotel's lobby had a small Starbucks store, which was a nice touch. I particularly enjoyed the comfort of the hotel's beds. They were soft and comfortable, and I was able to fall asleep immediately upon lying down. The hotel's size was not too big, the elevator was small and not very effective. This caused a bit of inconvenience, especially during rush hour, as I had to wait a while for the elevator. Feel free to visit my Instagram profile @febtasty for further exploration of my experiences. Read less

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the... Read more

This hotel is extortionate for the services they offer. We paid over £3400 for two rooms for five nights. The location is great as it's near the Haram however the place is definitely not suitable for people with disabilities. The toilets have no handles on the side for getting up and the most of the furniture in the Badr Suite was old and dilapidated. There was no attempt by the staff to help assist us to deal with the issue of a wheelchair access either. The safe took two days to be reset in order that it could be used. The staff at the reception were not very friendly or approachable either. Read less

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service... Read more

Al Hamdulillah The Hotel Location is great very close to Haram (Masjid Al Nawabi). Haram is 2-3 minutes walking distance. Supermarket Bindawood and other amenities very close by. Reception service could have been better. Requested a Room in the lower floor at the time of the reservation but got in 12th floor. During our stay in 12th floor we met with Housekeeping staff (RoomBoy) Mr Jakir Joy &Johirul who are very caring, responsible, hard working. We are very pleased with their excellent service, a special thanks & credit goes to them. Thanks also goes to Laundry man Mr Safin for his help to get my Laundry done in a short period of time. I do recommend this Hotel and Insha Allah will stay again in the future. Read less

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i... Read more

We family of 5 stayed here and it was nice, for quad room they give 3 standard and 1 small bed. service boys are too sweet and quick. however i feel hotel is 3 or 4 star not latest as 5 star but still its nice. Read less

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t... Read more

The good: Great location. The staff (Masoud and Ismail) are really nice. We checked in early and checked out late without any problems. The bad: There was a window that didn’t close and brought in a lot of noise from the AC, but it was partially fixed in our second day. The furniture is outdated and wobbly in some cases. The elevators are too slow as they are overloaded. Sometimes I had to wait around 10 mins. Read less

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be... Read more

The hotel is okay. The room size is a bit too small for two people. The breakfast menu is good, but don't expect fruit variety. Overall service can be improved. The good thing about it is its location. Situated very near one of the women's gates. Read less

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable... Read more

It falls short of my expectations, despite being a "five-star" hotel. The water pressure in the toilet is low, and one of the sinks is broken. The food is acceptable but not impressive, and there are only a few options available. The housekeeping staff is unquestionably suspicious. He entered our room without our permission, despite the fact that we had displayed a "do not disturb" sign. This will undoubtedly be my first and last stay here. Read less

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct... Read more

Don't compare 5-star hotel in Ur country with this one As in Indonesia, it's just like 2-star hotel. The best part of this hotel is very near with Nabawi, and direct to women area. Foods are normal, I don't really eater so not impressive Service routine is "not enough" if I cannot say bad for 5-star.. Read less

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal... Read more

Check in was a little disappointing as the staff were not at all welcoming. The rest of the stay was amazing. Cleaning staff and waiters were really great to deal with. It is very close to the haram. Breakfast, lunch and supper was really great. Amazing selection at the buffet. You will save a lot of time eating at the hotel instead of queuing at fast food restaurants or restaurants in the mall. The rooms were not exactly 5 star but on a whole a really awesome place. I would recommend this place and would stay here again. Read less

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed... Read more

We had really good experience but somehow some things were missing like the tea coffee mugs were missing...we asked for extra blanket but it was not provided.coffee machine was supposed to b der with complimentary capsules for the first day of stay...they said it was out of order..etc But other services like the cooling was not fine when we checked in , it was fixed immediately. Everyone was humble and helpful.. lifts were on a crunch as they kept getting overloaded. Read less

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately... Read more

Rooms are 6/10 and service could be better. Location is simply great. Less them 2 mins walk to haram. Some good fast food option are available on the street level immediately out side the hotel. There is a money exchange right next to the hotel, which is great and very convenient. Staff are friendly but a little slow. Read less

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms,... Read more

DO NOT BOOK.!!!!!!!!!!!!! It is very bad hotel and does not deserve 5 stars hotel, I stayed here for 3 days so far and no one come to clean the rooms, i called room service from reception i got passed to them, they didn’t understand a word of English ( and you call you self 5 star) The bed smell very bad and itch all the night. The bathrooms water supply has no pressure. I spoke to room service ask for towels and toiletries and it’s been over 2 hours and still not received them. The reception desk employee have so much attitude. They look down on you. A budget hotel will do a better job for the service. I tried to pay for the hotel prior to me coming but they didn’t take the money out my account. When i got to the hotel they charged me extra because of the exchange rate. Plus they never said anything about tax being paid. Absolutely scam artist. Read less

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The... Read more

The hotel is less than 5 min walk from Haram. The room is spacious. However, the cleanliness was not as expected, especially the bathroom - given the high price. The bathroom ceiling and the toilet needed repairing. And, the most annoying thing is that you cannot open the windows. We just came out of a pandemic and no one allowed to open the windows to circulate the air. My whole family got sick because of this issue. Read less