Hassan Yaseen and Rana with supervisor Sharak did a splendid job of making us comfortable, seeing to our needs and assisting us with whatever we needed. They were professional, courteous... Read more

Hassan Yaseen and Rana with supervisor Sharak did a splendid job of making us comfortable, seeing to our needs and assisting us with whatever we needed. They were professional, courteous and well trained in meeting the needs of those visiting the Holy City of Mekkah. Our mornings were a blessing with an array of delights for all different palates. Abdur Rahmaan served us daily with a happy smile a chirpy demeanour and was awesome to watch a person who loves their job. Room 5308 was a pleasure to come back to after a hot tiring excursion for Umrah tawaaf or ziyaarah. Our room overlooked the Haram and many wonderful hours were spent looking at the kaabah, chatting, praying, making Dua all while happily sharing food and drinks with our family. It was our home ....better than home because of the amazing view of Al Kaabah. Read less

The hotel location is amazing very close to Haram . The stuffs were very kind and friendly. The breakfast was wonderful.. But I have two complains, the extra bed wasn’t... Read more

The hotel location is amazing very close to Haram . The stuffs were very kind and friendly. The breakfast was wonderful.. But I have two complains, the extra bed wasn’t clean it contains bugs there were stings all over my mother’s body. And the carpet was full with hair.. Over all it was a great experience. Read less

Our stay at Makkah Clock Royal Tower, a Fairmont Hotel, was truly memorable. The hotel’s prime location next to Masjid Al-Haram provided breathtaking views and easy access for prayers. The... Read more

Our stay at Makkah Clock Royal Tower, a Fairmont Hotel, was truly memorable. The hotel’s prime location next to Masjid Al-Haram provided breathtaking views and easy access for prayers. The comfortable prayer room with excellent view of the Masjid al Haram made it very easy for prayers. The buffet breakfast was excellent thanks malik and Abdul sammadwas experience in itself, offering a wide variety of international and Middle Eastern dishes, from freshly baked bread, fruits, and salads to live cooking stations with eggs, pancakes, and traditional Arabic specialties. We would especially like to acknowledge Mr. Marwan and Ms. Zainab and all the team whose outstanding service and kind assistance reflected true professionalism and care. Their dedication made our experience at the Fairmont even more special. Highly highly recommended for families preferring a stay of luxury and comfort with the breathtaking views of the Kaaba and the Masjid al Haram. 🇸🇦Thanks for afraz also Read less

مطعم اطياف الموظفين مالك وسليمان وحفيظ وحسين The breakfast service was excellent. Staff were consistently efficient, polite, and well-organized. They kept the area clean, restocked food promptly, and handled busy times without... Read more

مطعم اطياف الموظفين مالك وسليمان وحفيظ وحسين The breakfast service was excellent. Staff were consistently efficient, polite, and well-organized. They kept the area clean, restocked food promptly, and handled busy times without any issues. Orders were taken quickly, and drinks were refilled without needing to ask. They were attentive but not overbearing, and everything ran smoothly each morning. Overall, very professional and made for a pleasant start to the day. Read less

Exceptional in every aspect, thank you. My recommendation is to get the Fairmont Gold rooms. Lift to the prayer room facing Kaaba inside the hotel, and a private entrance straight to... Read more

Exceptional in every aspect, thank you. My recommendation is to get the Fairmont Gold rooms. Lift to the prayer room facing Kaaba inside the hotel, and a private entrance straight to the ground floor to get into masjidil Haram are the top 2 conveniences amongst many. Special mention to Nasreen, Salma from Fairmont Gold Lounge, Adel, Norman as well as Idris from the Saudi/Lebanese restaurant for making our stay even more memorable with their warm, genuine hospitality and hard work. We wish we could name all the wonderful men and women we encountered during our stay whom have made it very special. We booked airport transfer from the hotel concierge, there was a delay on our arrival for almost an hour, and Ali waited for us and made sure the drive to our hotel was smooth and restful. Check-in was smooth and the hospitality we received from everyone is genuinely felt. Our room is big, clean, the housekeeping team was fast and thorough. We would frequently be asked in person or via call in our room regarding our stay and how it could be better by so many hotel personals. So much ease with Accor Key app that we don't have to worry about forgetting our physical key-card whenever we leave our room. Meals in the dining area are memorable thanks to the beautiful view of masjidil Haram and Kaaba, and Mount of Mercy which contains the Cave of Hira. Umrah 5-12 August 2025. Read less

Luxury Hotel, enough space in Lobby to sit and relax, very attentive staff at reception, rooms were clean but need an upgrade. Room service was quick and cleaning rooms everyday!... Read more

Luxury Hotel, enough space in Lobby to sit and relax, very attentive staff at reception, rooms were clean but need an upgrade. Room service was quick and cleaning rooms everyday! Restaurants are very busy for breakfast and Dinner. Huge disappointment for food variety in breakfast, doesn't feel like a five star menu. The staff is very busy and request is not considered. They start removing food half an hour before the time finish for breakfast. Overall the stay was great but need to work on restaurants service and variety of food especially in Breakfast. Read less

I stayed during my Hajj pilgrimage. The overall experience was excellent! The hotel provided a spacious and well-maintained room that made a big difference during my pilgrimage. I was able to... Read more

I stayed during my Hajj pilgrimage. The overall experience was excellent! The hotel provided a spacious and well-maintained room that made a big difference during my pilgrimage. I was able to rest comfortably, which truly helped me recharge and made the entire experience much more pleasant. The fact that it has direct access from the hotel lobby to the ground floor of the Clock Tower also helps a lot. I had several breakfasts at M3 Restaurant and was warmly welcomed by Usama, who hosted us with exceptional hospitality. From the moment we arrived, the service was attentive and genuinely friendly. The entire staff was kind, helpful, and made us feel very comfortable throughout our visit. The food was delicious and perfectly suited to my taste, with a great selection and excellent presentation. I also appreciated the cleanliness and quality of the utensils, which added to the overall sense of care and professionalism. Overall, it was a thoroughly enjoyable experience. Read less

I stayed for 3 days. Experience was excellent. All staff from porters to cleaning crew were extremely friendly, diverse and helpful. Special shout-out to Baba Qazi, food manager who personally... Read more

I stayed for 3 days. Experience was excellent. All staff from porters to cleaning crew were extremely friendly, diverse and helpful. Special shout-out to Baba Qazi, food manager who personally supervised all arrangements and went table to table to make sure guests are satisfied with food choices and variety. Read less

This is my 4th times staying there and will absolutely come back! Throughout my stay, every staff member I interacted with was attentive, courteous, and eager to assist with anything ensuring... Read more

This is my 4th times staying there and will absolutely come back! Throughout my stay, every staff member I interacted with was attentive, courteous, and eager to assist with anything ensuring my room was perfectly prepared, their dedication to service was evident. Special thanks to Jamal the bellboy, for their outstanding attention to detail and for making us feel like we are at home. He always ensures us to get everything we need. He is very helpful. It is rare to find such a consistent level of professionalism and friendliness, and it’s a big reason why I keep coming back Read less

**⭐⭐⭐⭐⭐ Absolutely Outstanding – Fairmont Makkah Exceeds All Expectations!** My stay at Fairmont Makkah was fabulous. From the spiritual feel of the Holy Mosque to the personalised service, every detail was... Read more

**⭐⭐⭐⭐⭐ Absolutely Outstanding – Fairmont Makkah Exceeds All Expectations!** My stay at Fairmont Makkah was fabulous. From the spiritual feel of the Holy Mosque to the personalised service, every detail was perfection. The rooms are luxurious, spacious, and designed for ultimate comfort. The dining options were exquisite, and the staff went above and beyond to ensure we were taken care of. Located steps from the Haram, the convenience is a massive plus. Fairmont Makkah delivers world-class hospitality. **A true 5-star gem—highly recommended! Read less

I recently stayed at the Fairmont Clock Tower Hotel for the second time, and once again, it exceeded all my expectations. From the moment I arrived, the reception staff were... Read more

I recently stayed at the Fairmont Clock Tower Hotel for the second time, and once again, it exceeded all my expectations. From the moment I arrived, the reception staff were incredibly kind and welcoming. The entire hotel radiates luxury and comfort — from the grand lobby to the impeccably clean, spacious rooms that make you feel right at home. A special mention goes to Atyaf Restaurant, where the food selection was diverse, fresh, and absolutely delicious. The atmosphere was warm and inviting, made even better by the outstanding service. One staff member in particular, Khairul, made a lasting impression on me. He was exceptionally kind, friendly, and polite — always ready with a smile and eager to assist with anything we needed. His attention to detail and genuine care for guests truly elevated our dining experience. It’s rare to come across someone so dedicated and professional, and he made us feel incredibly valued and welcome. It’s experiences like this that make me choose the Fairmont Clock Tower Hotel time and time again. I loved everything about my stay and will certainly return — it will always be my first choice in Makkah. Read less

What an awesome experience we had in this Hotel. Some people advised us not to go to this Hotel as it is busy and you have to use 2 lifts... Read more

What an awesome experience we had in this Hotel. Some people advised us not to go to this Hotel as it is busy and you have to use 2 lifts to get to Al Haram. These were so minor things that shouldn’t be considered in the grand scheme of things. Every aspect of our experience from every staff member was kind, hospitable and professional. A special shout out to Riyaaz Hassan, Mohammed Ibrahim the Restaurants Manager, Babar from the Cafe and one of the Duty Managers who served us, we truly believe Fairmont Hotel are lucky to have you all, your passion for customer service was excellent and flawless. You made us feel so welcome and special. We have stayed at many 5 star Hotels in the world and your Hotel is most certainly in our top 3. Your waiters Fahad and especially Rimzan who looked after us from start to finish at the Al Dira restaurant were so attentive and helpful. Thank you Fairmont Clock Tower Hotel, Makkah. We will definitely insha allah be visiting your Hotel again and next time insha allah with our children. The Hotel would also be convenient for the elderly and Wheelchair bound as it has its own mosque on S2 mashallah. Very highly recommend this Hotel. Read less

I recently stayed in a triple room at the Fairmont Makkah, and overall, it was a fantastic experience. The room was spacious enough for three adults, with comfortable beds and... Read more

I recently stayed in a triple room at the Fairmont Makkah, and overall, it was a fantastic experience. The room was spacious enough for three adults, with comfortable beds and a luxurious feel throughout. The décor was elegant, and everything was spotless upon arrival. One of the biggest highlights is the direct view of the Haram, which made our stay even more spiritually enriching. We could hear the Adhan clearly, and the hotel even has live prayer broadcasts in the room. The location is unbeatable—just steps away from the Masjid al-Haram, with easy access via elevators straight to the shopping mall and food court below. This convenience made it very easy for elderly family members. Service was professional and courteous. Room service was quick, and housekeeping was attentive to our needs. The Wi-Fi worked well, and the in-room amenities (tea, coffee, toiletries) were well-stocked. If I had to point out a downside, it would be the slightly slow elevator service during peak prayer times, which is expected given how busy the hotel gets. Overall, highly recommended for families or groups looking for comfort, luxury, and proximity to the Haram Read less

IThis was my first stay at the Makkah Clock Tower Fairmont Hotel, and I was truly impressed by the service quality, as well as the kindness and professionalism of the... Read more

IThis was my first stay at the Makkah Clock Tower Fairmont Hotel, and I was truly impressed by the service quality, as well as the kindness and professionalism of the staff. The overall experience exceeded my expectations, and I will certainly return in the future, insha'Allah. Whenever we called room service for assistance, someone arrived promptly to help. A heartfelt thank you to all the staff members who made our stay so enjoyable—your attentiveness and dedication did not go unnoticed. The buffet offered a wide variety of options, and the staff were very helpful and attentive. A special shout-out to **Sajid** (from the M2 restaurant team) for his kindness and excellent service. Toward the end of our stay, we also got to try breakfasy at the **M3 restaurant**, where **Maryam** stood out for her warmth, meticulous attention to detail, and genuine passion for ensuring guests’ happiness. Thank you for making our dining experiences memorable! The hotel’s location is ideal, and I highly recommend the Fairmont to anyone visiting Makkah. We will definitely be back! **One Small Suggestion for Improvement:** The pillows could be firmer and thicker, especially for guests with back pain. A slightly more supportive option would enhance comfort for those who prefer a sturdier pillow. Overall, a huge thank you to the entire Fairmont team for your kindness, politeness, and attention to detail. You made our stay truly exceptional Read less

Unfortunately was a very bad experience starting from service to rooms to food. We have added certain requests to our rooms and when we arrived none of our requests were... Read more

Unfortunately was a very bad experience starting from service to rooms to food. We have added certain requests to our rooms and when we arrived none of our requests were made. Additionally, only 1 out of 2 rooms was ready. The receptionist promised they will change out bed since we requested a king bed. After coming back from our umrah we were surprised to see that the two double beds were just combined. And in the process they had broken our suitcase. After reporting this, the attitude we received was them trying to let us think that the breakage was our fault. Not only did they handle the situation very poorly, they were placing the issue on us when the bag was completely fine before leaving the room. Now we are traveling and our bag is not working. Additionally, we had a half baked and when we went to dinner unfortunately the food was below average and cold and the service was below average. The staff are changing their words on wether drinks are included. All in all they offer very high prices for very low quality and they lack professionalism. When you go to a 5 star hotel you do not expect to face any of these issues but unfortunately we have faced these issues which inconvenienced our trip. I would not recommend anyone to come here Read less

During my recent visit to a hotel in With, I had the pleasure of booking a suite room with a stunning view overlooking the Kaaba. It was an incredible experience... Read more

During my recent visit to a hotel in With, I had the pleasure of booking a suite room with a stunning view overlooking the Kaaba. It was an incredible experience to see the Black Stone up close and personal, making it the best day I've ever had. Additionally, it was a pleasant surprise to discover that the hotel has private lounges exclusively reserved for gold members, which I have been visiting almost every month. The breakfast buffet was one of the major highlights of my stay, as it was one of the largest I've ever seen and had a wide variety of food to choose from. Overall, my stay at this hotel was unforgettable, and I would highly recommend it to anyone looking for a comfortable stay in With. Read less

Brilliant service and amazing hotel . The staff in particular are so friendly. I was really impressed the manager in the dining area named Hafiz. He speaks really good English... Read more

Brilliant service and amazing hotel . The staff in particular are so friendly. I was really impressed the manager in the dining area named Hafiz. He speaks really good English and gave me some great tips on how to get around Makkah. The food in the restaurant is 5 star quality, I really enjoyed my stay here. I will 100% be Coming back to this hotel Read less

It was perfect. The room was nice and clean, the Service was very nice and the food was just amazing. Special thanks To the guys who worked at the Dinner... Read more

It was perfect. The room was nice and clean, the Service was very nice and the food was just amazing. Special thanks To the guys who worked at the Dinner area. They were very polite and friendly. I Hope all the stuff will be there when i come Back inshaallah Read less

Excellent service. The staff is super friendly and helpful, and the place is kid-friendly. I want to say special thanks to The Saudi Restaurant staff, specifically to Lamar and Hana’a,... Read more

Excellent service. The staff is super friendly and helpful, and the place is kid-friendly. I want to say special thanks to The Saudi Restaurant staff, specifically to Lamar and Hana’a, who are incredibly professional and cordial in a way that you feel you are with the family. Read less

Great hotel with easy access to the mosque & within a big shopping mall. Staff are great specially the one in the restaurant who were very friendly and helpful. Front... Read more

Great hotel with easy access to the mosque & within a big shopping mall. Staff are great specially the one in the restaurant who were very friendly and helpful. Front desk and concierge staff are good but not very informative. Room was clean, good condition furniture, good amenities overall but no coffee machine. Room was really quiet. The room service is available 24 hours with nice menu to order at anytime. Read less

Pros: I was there for 6 days with my family and it was a wonderful stay. Rooms are specious, clean and comfortable. Bathroom looked hygienic and service was good. Lobby looks luxurious with... Read more

Pros: I was there for 6 days with my family and it was a wonderful stay. Rooms are specious, clean and comfortable. Bathroom looked hygienic and service was good. Lobby looks luxurious with some good sofas and chairs. Cons: The room dining was a little disappointing as there were no varieties to order. Also it will be great if they add some refreshments in the Fridge. Read less

Save your money! This hotel has the "Fairmont" name but not their service or level of care you would expect from a Fairmont. 1- Front desk has no sense or... Read more

Save your money! This hotel has the "Fairmont" name but not their service or level of care you would expect from a Fairmont. 1- Front desk has no sense or urgency, people cut you in line while trying to check-in and the staff don't care. 2- Rooms are cold! There is no heating system. Our room remained at a cool 15-17degree C, despite the 3 times we called maintenance to fix the room temperature. Rooms furniture is also bare, old and limited. Looks like over used furniture from the 80s. We were on a suite and we're disappointed in the decor. 3- Barely anyone speaks English. I understand we are in an Arabic speaking country but you need more staff that understand English in the lobby. 4- Claims "..there are 8 dining options" but in reality you have one cafe with limited dining/menu options. The other "restaurants" are reserved for private groups. 5- We finally complained to the duty manager who did very little and to pacify us we got some dates, sweets, and coffee sent to our room. As if, that was going to compensate for the overall terrible hotel experience. Pros-- great location and the lower level staff (bell desk+ waiters) are all super nice. Read less

We enjoy the stay while doing umrah, facilities are very good. Breakfast was perfect, service at breakfast was amazing by staff member (Hafiz) as he was very kind and helpful and... Read more

We enjoy the stay while doing umrah, facilities are very good. Breakfast was perfect, service at breakfast was amazing by staff member (Hafiz) as he was very kind and helpful and remembered our details every morning of our stay! The scent of the whole building is amazing because of the universal scent devices. Two negative comments here: Room service is slow ، and sometimes they forget you called! we asked for late check out but they refused more than 1 hour and they will charge half night for it, which kills the warmth of the place ! Read less

hello good day, i would like to share my experience regarding our stay it was a nice and unforgettable experience. in regards of the service it was very excellent the... Read more

hello good day, i would like to share my experience regarding our stay it was a nice and unforgettable experience. in regards of the service it was very excellent the staff was good and kind very approachable they want the guest to be more comfortable, we meet one of the staff name Mr. Moluk he is a nice guy. we feel the kindness and love of his job. the rooms are very nice and comfortable, cleanliness is excellent, specially the bathrooms. i will not forget my experience in staying here thank you so much. Read less

Food (Breakfast, Lunch & Dinner) Good food, tasty. Will be better if can variety the main course. (Asian, Western, Arab etc according to day). Appreciate if have Coffee & Tea @ M2 Room... Read more

Food (Breakfast, Lunch & Dinner) Good food, tasty. Will be better if can variety the main course. (Asian, Western, Arab etc according to day). Appreciate if have Coffee & Tea @ M2 Room Condition Superb view & comfortable. Room Service They don't clean the room, change towels, refill the toiletries, and water everyday. Need to ask first. Need major improvement here! Hotel Location In clock tower, but need to change lift to go to Ground Floor. Lift is too slow. So time consuming. Read less

Excellent hotel, very near to the Haram. Everything was good. Plenty of quality and high end shops inside the Clock Tower, gives you a wonderful shopping experience. Floor number P3... Read more

Excellent hotel, very near to the Haram. Everything was good. Plenty of quality and high end shops inside the Clock Tower, gives you a wonderful shopping experience. Floor number P3 and P4 are food court and suffice your need for lunch, dinner & breakfast with plenty of options to choose from. P4 has a very big supermarket too. On P9 they have a dedicated prayer area for the people staying inside the tower hotels. It is an experience in itself, a definite place to explore. Read less

Lovely hotel with great facilities. It’s in a strategic location and everything there functions very well. The rooms are quite spacious and the beds are quite comfortable as well. It’s... Read more

Lovely hotel with great facilities. It’s in a strategic location and everything there functions very well. The rooms are quite spacious and the beds are quite comfortable as well. It’s actually worth every penny. Being in a strategic location, it helps entry and exit quite easy. You can also easily do your shopping at the clock tower as well Read less

The restaurant is very nice. There are lots of food on the buffet test is so so good. Hotel room is good but the elevator is socks when hotel are... Read more

The restaurant is very nice. There are lots of food on the buffet test is so so good. Hotel room is good but the elevator is socks when hotel are busy. It’s take too long to go your destination.they need to do something about that elevator because it took me more than one hrs to reach somewhere Read less

Excellent hotel, everything is perfect. The varieties of food they served in there breakfast buffet was superb. The location of the hotel is also perfect as its only 5... Read more

Excellent hotel, everything is perfect. The varieties of food they served in there breakfast buffet was superb. The location of the hotel is also perfect as its only 5 to 7 minute walking distance away from the Kaaba. The staff and service here was superb! We enjoyed our stay in room number 4404. Special thanks to Mr.Riyas This hotel is definitely 5 star plus.🤩 Read less

Shaza Almonawara just a economy class bangali people hotel if you looking for some extra ordinary services forget it. No Room service, one KM from masjid nabvi, Near some pakistan hotle... Read more

Shaza Almonawara just a economy class bangali people hotel if you looking for some extra ordinary services forget it. No Room service, one KM from masjid nabvi, Near some pakistan hotle and store, very quiet Area, taxi u can get easily, lots of constructions start around the hotel, safocation problem inside hotel, No sitting Area Around hotel, quiet dirty place of medina, taxi taking 10 SR for masjid nabvi. Read less

"Shaza Al Munawara Hotel in Medina is amazing! 🏨 The staff is super friendly, and the rooms are luxurious with great views of the city. 👍 The location is perfect... Read more

"Shaza Al Munawara Hotel in Medina is amazing! 🏨 The staff is super friendly, and the rooms are luxurious with great views of the city. 👍 The location is perfect for visiting the Prophet's Mosque, and the hotel's amenities are top-notch. Highly recommend for a comfortable and spiritual stay! 😊❤️" Read less

I recently stayed at Shaza Almonawara in Madina for 8 days, and unfortunately, it was a very disappointing experience. Throughout our entire stay, no one came for room service or... Read more

I recently stayed at Shaza Almonawara in Madina for 8 days, and unfortunately, it was a very disappointing experience. Throughout our entire stay, no one came for room service or cleaning, and the washrooms remained dirty. The hotel had a drinking water dispenser on each floor, but once the water bottle was empty, instead of replacing it, they removed the entire dispenser. This meant there was no access to drinking water inside the hotel, and guests were forced to buy water from their canteen, which felt quite unfair and unprofessional for a hotel of this category. Additionally, the staff was extremely rude and uncooperative. Any concerns or requests were met with poor attitude and no willingness to help. Overall, this stay did not meet even the basic standards of hospitality and comfort. I would not recommend this hotel to anyone looking for a peaceful and respectful stay in Madina. Read less

We have booked hotel for 8 days .. and it was our biggest mistake ever. We have called them thousands of times for room service and cleanliness.. But no one bothered. They will... Read more

We have booked hotel for 8 days .. and it was our biggest mistake ever. We have called them thousands of times for room service and cleanliness.. But no one bothered. They will only update and clean the reception area just to grab customers. The bedsheets were way too dirty .. bathroom was terribly dirty 🤢 Staff is highly unprofessional and rude. Don't recommend this hotel at all. Read less

The experience fell far short of expectations; it was extremely disappointing, with unprofessional staff who seemed more focused on stacking guests and generating bills than providing quality service. Upon check-in,... Read more

The experience fell far short of expectations; it was extremely disappointing, with unprofessional staff who seemed more focused on stacking guests and generating bills than providing quality service. Upon check-in, although the room had been cleaned, it had a strong, unpleasant odor that forced us to quickly drop our bags and leave in hopes of dissipating the smell, which unfortunately lingered throughout our four-day stay. The air conditioning unit was leaking water all night. When I reported the issue in the morning, I anticipated it would be resolved by the time we returned. Despite visiting the front desk three times, the problem remained unaddressed until around 11 PM, when a technician finally arrived to clean the unit, which had a severely clogged filter. I found myself having to guide him on how to perform his job. While waiting for the housekeeper, who took 15 minutes to arrive, I ended up cleaning the room myself using their mop. Additionally, the refrigerator emitted a foul odor that made us hesitant to open it even once. Overall, our four-day stay was a nightmare, but I felt trapped by my pre-booking and lacked the time to seek alternative accommodations due to my schedule and time constraint. next time i would rather delay my trip than booking such place. i wonder how Ministry of tourism is seeing it all. Read less

The hotel is not at 11 minutes walk, it is exactly at 30 minutes walk from Rawza for a young man. Secondly it is in a worst dirty and dusty... Read more

The hotel is not at 11 minutes walk, it is exactly at 30 minutes walk from Rawza for a young man. Secondly it is in a worst dirty and dusty location. Thirdly the management is zero and cleanliness is worst. There will cockroaches running in the whole room even on your bed. Showers are not cleaned at all. Elevator service is bad and there are mosquitoes in all hotels . Read less

I had a terrible experience with this hotel. I booked my stay through an agent and paid in advance. When I arrived for check-in with my confirmed hotel voucher, they... Read more

I had a terrible experience with this hotel. I booked my stay through an agent and paid in advance. When I arrived for check-in with my confirmed hotel voucher, they suddenly claimed that my name wasn’t on the booking. Seriously, what kind of service is this? The management and staff were extremely unprofessional and unorganized. It’s disappointing to see such poor hospitality in a city Madina that is known for its peaceful environment. Read less

We booked this hotel for my sister via a friend residing in madina.The person standing at the reception took 4times higher rates from us and told that rates have been... Read more

We booked this hotel for my sister via a friend residing in madina.The person standing at the reception took 4times higher rates from us and told that rates have been increased for Ramazan. We trusted and paid, then the booking slip provided by him was via an agency of Pakistan,and not showing the amount they took from us. When I asked about this issue. He said the voucher will be provided when my sister will reach there. My sister reached and Upon asking again and again.... They didn't provided us the booking voucher... The person who booked it was disappeared and the agent whose account was used for booking closed his number. Manager of the hotel was unaware and said that the room was booked via Pakistan... Not from reception. We found out the current rates and it was 4 times cheaper than the money they took from us on name of Ramadan. I will request all the people who are thinking to book it please beware of scammers standing at their reception. These people are not afraid of Allah, even in the holy month of Ramadan... We will never forgive them... In sha Allah they will be accountable on the day of judgment. The hotel was 1 star with extremely bad service and pathetic people there. By this message I want to bring this issue to the owner of hotel and the ministry to please take action against the scammers who are cheating the innocent people's at the hotel reception. Never ever select this cheaters hotel.... They will be answerable to Allah subhanaotaala. Read less

I will tell you my experience with this hotel. I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I... Read more

I will tell you my experience with this hotel. I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I called the hotel to make sure the reservation was still valid. I pointed out that I was aware that I had to pay for the night I was not there. I spoke on the phone with a gentleman who, after receiving my reservation number, confirmed that nothing would be cancelled. the reservation would still be valid until my arrival tomorrow. The next day, Friday at noon, I showed up at the hotel and a very rude man told me that my reservation had been canceled because I hadn't made the payment. he told me that I could make a new reservation, but not at the price I had made through booking some time ago. A new higher price of course. We don't have parking, he said. That man is very rude in communication. I was extremely irritated, but it was Friday prayer time and I left for prayer for almost 30 minutes. After I returned again, Mrs. Jana was waiting for me at the reception. A completely different behavior, she made me a new reservation with my previous price, and did not include the night in which I was absent... She told me that they also had a parking lot but at a daily cost of 50 rials, great, I told her... I gladly accepted. But Ms. Jana did not bill me for parking for two days of staying at the hotel. Jana, thank you very much! I think that your professionalism increased the value of the hotel in my eyes... and I enjoyed my stay in Medina immensely. Thanks Jana! Read less

Its location and services are great no doubt but they need to pay attention to the condition of their elevators, rooms and the food. The food they serve in their... Read more

Its location and services are great no doubt but they need to pay attention to the condition of their elevators, rooms and the food. The food they serve in their buffet are supposed to be authentic in taste, menu should be changed more oftenly and need to serve more variety of dishes. Otherwise it was a great experience. Read less

Excellent service overall especially by our server Karim Saber. He was very attentive and great to communicate with. Wonderful breakfast. All the staff was very pleasant! House keeping was fantastic.... Read more

Excellent service overall especially by our server Karim Saber. He was very attentive and great to communicate with. Wonderful breakfast. All the staff was very pleasant! House keeping was fantastic. Always asking if anything was needed. Will be staying here again once we return InshaAllah. Read less

The food which was being served in breakfast and dinner buffet was average. We stayed there for nine days but they were constantly repeating the dishes without much variation which... Read more

The food which was being served in breakfast and dinner buffet was average. We stayed there for nine days but they were constantly repeating the dishes without much variation which was quite bizarre. The food lacks its authenticity and taste of the food is average too. They really need to pay attention to it otherwise it’s location and service is great. Secondly, the condition and quantity of the hotel’s elevators needs an attention too. Read less

Nice hotel. We can hear the azaan and prayers in our room. Lovely staff only problem was the hotel was very busy and they put our family on different floors.... Read more

Nice hotel. We can hear the azaan and prayers in our room. Lovely staff only problem was the hotel was very busy and they put our family on different floors. It was a problem as my kids were young and I wanted them near me. At time lifts were too busy and it would take long to get to them. Other than that it’s been a lovely stay and I would come again as it’s very close to be masjid Read less

Close to the prophets’ mosque. The staff are friendly and cooperative especially the dinning staff. The generosity in the lobby is appreciated. Below are my observations, The parking lot cost is high compare to... Read more

Close to the prophets’ mosque. The staff are friendly and cooperative especially the dinning staff. The generosity in the lobby is appreciated. Below are my observations, The parking lot cost is high compare to the nearby competitors. Most of the elevators are not working properly and efficiently. This cause delay for the customers. It seems need fixing and programming. Suggest to have rewards for regular customers. The floors all the way needs cleaning all the times. Needs to provide enough items in the bath room. Read less

1. To start with it was implied while booking that there is a free parking but SAR 150 being charged when went there 2. Check-in process was good @ 7:30PM. however... Read more

1. To start with it was implied while booking that there is a free parking but SAR 150 being charged when went there 2. Check-in process was good @ 7:30PM. however when i reached the room, door lock card was not working. Although room was good. When complained they kept on changing the cards but nothing was working. 3. After 4.5 hours midnight 12:30 they offered me replacement room which was very very dirty. on complaint they offered me other 4 rooms but all were not matching to the one i booked. all are dirty. 4. Finally i have to adjust to a room even though it was not good. Because me and my family with 2 kids were exhausted. 5. Because of this experience, we could not have enough sleep and proper rest. I never had such bad experience in any previous 5 * hotels Read less

Great hotel very close to the mosque. Hotel staff is very nice and hospitable people, breakfast is great as well. Only issue was the elevators are either not working or... Read more

Great hotel very close to the mosque. Hotel staff is very nice and hospitable people, breakfast is great as well. Only issue was the elevators are either not working or way too slow so make sure to get up earlier if you want to make it on time Read less

The hotel staff are very friendly, especially Mr Mohamed who is in charge of the lower floors and Mr Sami who is in charge of the higher floors. They both... Read more

The hotel staff are very friendly, especially Mr Mohamed who is in charge of the lower floors and Mr Sami who is in charge of the higher floors. They both made our experience exceptional. They are incredible, kind, courteous, and possess excellent communication and people’s skills. Thank you! The hotel can benefit from more prompt reception, it took many of us 2 hours to get our rooms. There is an issue with hot water in the hotel (water cuts off from time to time) and an issue with the elevators. Be ready to spend some time waiting for the elevator to arrive. Read less

Stayed there no night during one of the busiest time. Best hotel experience simpley because the management care about guest comfort. From the ladies at check in to room... Read more

Stayed there no night during one of the busiest time. Best hotel experience simpley because the management care about guest comfort. From the ladies at check in to room service to other staff they all went above and beyond to make our stay memorable and comfortable. Location is great and loads of food places near by. There breakfast was excellent as well. If you are planning a trip to Madinah I would highly recommend this hotel. I would go again for sure. Read less

Our stay in this hotel has been amazing. The rooms were clean and comfy with good AC. The staff were also exceptional. Special thanks to Sameh who made us feel... Read more

Our stay in this hotel has been amazing. The rooms were clean and comfy with good AC. The staff were also exceptional. Special thanks to Sameh who made us feel welcome and helped us with anything. Overall I would definitely recommend this hotel to anyone. Read less

Above average. Very clean beds. Meals are the best thing during Ramadan, they serve many types of cuisines, they serve the best Arabic coffee I’ve ever tasted in any restaurants. Staff professionalism: above... Read more

Above average. Very clean beds. Meals are the best thing during Ramadan, they serve many types of cuisines, they serve the best Arabic coffee I’ve ever tasted in any restaurants. Staff professionalism: above perfect 👏. Conclusion: I will be back again. Thanks Shaza for your warm hospitality. Read less

Good location but no parking. They need to improve staff collaboration as well as room cleanliness. Toilets need renovation. It's not the first visit but I do not think that I... Read more

Good location but no parking. They need to improve staff collaboration as well as room cleanliness. Toilets need renovation. It's not the first visit but I do not think that I want to repeat the visit in here. Read less

Very nice hotel I liked it but there are some points to be taken care of. And this is why I gave 3 stars. The parking lot is very very... Read more

Very nice hotel I liked it but there are some points to be taken care of. And this is why I gave 3 stars. The parking lot is very very tiny. American cars will be very hard to get in. The design (the engineers did not think of the big cars who are traveling to this place) is for small cars only. The other thing is that the rooms are little small. The room service could be better. The people who are cleaning the rooms will not care about the sign of do NOT disturb. They open up the door when you are asleep!!!! The last thing I want to mention is Tips.. Everyone is expecting it.. Maybe I will give it a chance again if these things mentioned up are fixed.... Read less

The hotel is great in general. The location is very close to the Mousque, the staff are friendly and the breakfast is nice and delicious. The room is nice and... Read more

The hotel is great in general. The location is very close to the Mousque, the staff are friendly and the breakfast is nice and delicious. The room is nice and clean. What I didn't like is the narrow parking lot and how is very few. Another thing that bothered me is the electricity outlets in the room. They need to change to match Saudi standards as I had hard time charging my smart devices. Read less

Small window, trouble A/C, uncomfortable pillow, and the service can be so much better than that! And you should ask for what you need several of times!! I won't come... Read more

Small window, trouble A/C, uncomfortable pillow, and the service can be so much better than that! And you should ask for what you need several of times!! I won't come back again. I would give it 5 stars only for the saudi guys in the restaurant 👍🏽👍🏽👍🏽👍🏽👍🏽 Read less

The hotel is good in term of cleanness and closeness to Haram Nabaw with less than 100m of distance. However, it's need renovation and furniture renewal. The breakfast buffet is... Read more

The hotel is good in term of cleanness and closeness to Haram Nabaw with less than 100m of distance. However, it's need renovation and furniture renewal. The breakfast buffet is various in options. The staff is very welcoming and helpful. Read less

I stayed a night at Shaza Almadina and it’s a walking distance to king Fahad gate. The room was a little smaller than The usual five stars hotels. The... Read more

I stayed a night at Shaza Almadina and it’s a walking distance to king Fahad gate. The room was a little smaller than The usual five stars hotels. The bed is big and comfy and the design is very hijazi region style. The air conditioner was a bit noisy. The receptionist was very friendly and had interesting chat with him and I checked early. Everyone in the hotel were very friendly. Read less