It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major... Read more

It’s a nice hotel with good facilities and overall a pleasant atmosphere. But breakfast juices are crap. There were minor problems in bathroom but maintainace team sorted. However, one major issue I noticed is with the management. If you are not Arab, they tend to treat you differently — for example, asking you to sit in a separate seating area, even though we are all paying the same. This kind of behavior felt discriminatory and unfair. I hope the management improves in this regard, because apart from that, it could really be an excellent place for everyone. Read less

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The... Read more

Definitely not a 4* hotel and would even struggle to meet 3* standards. The morning breakfast was terrible and the quality of stuff including juices would make you sick!! The rooms bathroom had minor issues in all rooms like water leaking out of shower etc Read less

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no... Read more

Assalamu Alaykum, Unfortunately, I did not enjoy my stay here. The two biggest issues for me were the food and the cleanliness of the room. The buffet looks endless but has no taste. Even the viennoiseries were disappointing. The elevator works well and is easily accessible, and I noticed that the hotel entrance—though a bit dark—is being cleaned regularly, which gave me some comfort. But the room itself was the biggest letdown. From the first moment I entered, it felt dirty. The carpet was not clean, the air was stuffy, and even the bottles of water had dust on them, showing they had been sitting there for a long time. The closet and chandelier were also dusty and not well maintained. To be fair, the bed was comfortable, and the room was spacious enough for three people. However, the lack of cleanliness overshadowed everything else. For me, this was very disappointing, and I would not want to stay here again. Read less

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the... Read more

We are currently staying here, in room 430 and we are very pleased with the service we have received from staff in this hotel. The cleaners are very attentive, the restaurant area for breakfast has a good variety of food and different food every few days. The room size is good and has everything you need, a hair dryer, towels and bidet. The location is about 10-15 minutes from the haram, depending on how fast you walk but along the way you get to see lots of different shops, which is nice. I am happy with my stay here. Read less

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star... Read more

NEVER EVER STAY IN THIS HOTEL. The only hotel in the Emaar group worth staying is Emaar Andalusia. The rest are not trustworthy. I am inclined to give a one star review right at the time of check in. There are two towers of the hotel and only one deals with the online check in. In the reception there are four check in counters out of which two are unattended. The two functional counters are taking one hour per customer literally. There is a big cue but two counters are unattended and the two functioning are extremely extremely slow. Their computer software seems to be stuck. The deputy manager is relaxing on his computer and is rarely helping people. The hotel does not seem to have the physical availability of already booked hotel. The customers have to wait for very long in the check in lounge sometimes along with their children. Waiting time for an average customer is two hours. There were times when there was only one receptionist as the other one went out for fresh air for a very long time. Pathetic service. The hotel needs to be closed. Only one receptionist dealing with the long cue of customers and taking phone calls. No other person at the reception desk. The lifts are highly unsafe and dangerous. No sensors. Your hand can be squished if you squeeze in. The rooms are extremely small with no double beds. Not recommended to anyone. Read less

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to... Read more

I recently stayed at the Emaar Grand Hotel in Mecca, booking a room advertised for five people. Unfortunately, my experience was extremely disappointing, and I cannot recommend this hotel to anyone, especially larger groups. The room itself was incredibly tight for five beds. We were practically on top of each other, and there was barely any space to move around or store our belongings comfortably. This lack of space made our stay very uncomfortable and frankly, quite stressful. Beyond the cramped quarters, the room service was also severely lacking. On multiple occasions, we tried to contact room service, but the phone simply went unanswered. This made it impossible to request basic necessities or address any issues we had. Considering the high price we paid for this hotel, the level of service and the size of the room were completely unacceptable. It felt like we were significantly overcharged for a very poor experience. If you are planning a trip to Mecca and require accommodation for more than a couple of people, I strongly advise you to look elsewhere. The Emaar Grand Hotel's cramped rooms and unreliable service are not worth the money or the frustration. Save yourself the disappointment and book a different hotel. Read less

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in... Read more

The only nice thing about the hotel is its interior. The hotel facilities were rubbish. The shower cubicle wouldn’t close properly and the water would wet the whole floor in the bathroom. The hair dryer in the bathroom has such low power that it will take you an hour to dry your long hair with it. The bathroom plumbing was horrific, whenever you run water you can smell of the gutter. The room ventilation system seems like it hasn’t been cleaned in years and would definitely make you sick! The place just looks fancy from the interior used but has little to no facilities available. Breakfast was super bland and basic. Didn’t enjoy it at all. Read less

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as... Read more

For a 4 star hotel, service was really poor. Consider distance from Haram as well, as it takes about 20 mins from hotel to gate 79 for example. Breakfast was good as we had breakfast included in our booking I'll consider other options (distance from Haram and room service), before booking it again. Read less

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of... Read more

Rooms are tight, 4 person bedroom. Service you have asked to get towels,and tip them. The sheets were not charged in total stay of nights. Nice hotel, plenty of lifts. Tra coffee in room with kettle. Plenty of food shops and clothing near bye. Walk to kabab sharif is about 15 minutes. Read less

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for... Read more

I am currently staying here and as I am writing this review i’m waiting for maintenance to come because my room power keeps stopping. We have only been here for two days tonight being the third and i am just honestly so ready to go home, which is upsetting. 1) the rooms are decent sized, as far as i know. our room was for three people so there were three beds. Very standard. However, the windows are broken and you can hear EVERYTHING outside. 2) the toilet smells and is always 24/7 hot. It’s very tight and cramped. and once again like every other review we were only given two towels despite being three people. Normally hotels i’ve been to you get at least two towels per person the second one being a smaller towel??! 3) THE LIFTS. If you want clarity and a peace of mind please don’t even consider booking here! There are so many lifts but there are WAYY MORE people. You can wait for the lift for almost 1 HOUR 4) Lastly the distance. It’s not worth your money it’s a long walk and isn’t “5 minutes”! All in all i definitely will not be staying here the only bonus points is the staff excluding reception! Read less

Hi we’re would you like me to start unfortunately the room service staff are no we’re to be found. & when you find them it’s a game of hide &... Read more

Hi we’re would you like me to start unfortunately the room service staff are no we’re to be found. & when you find them it’s a game of hide & seek. Then when you go complain to manager they say no speak English & say ok by. We asked for are room to be cleaned & was told that we only change one bed as we have no bedding. How can that be for a hotel this big.3 years ago this hotel was brilliant & after Covid19 it’s gone down hill. Now let’s start food. Oh my days Imodium was very helpful as the buffet was cold & the food unfortunately was below standard. The banana 🍌 was rock sold & not edible. I will not stay in this hotel ever again. The owners need to fix up the staff as the work force do t care about the customers. Who pay they wages. & the one time I asked them to clean the toilet they did not replace the loo paper the tissue paper & left the floor wet. We asked for a extra mug & still waiting the place is not a good place to stay at. Read less

Stayed before was a better then.. only 1 socket in room worked noisy next door aircon..being from the uk its more holiday inn then anything more ... does not bother... Read more

Stayed before was a better then.. only 1 socket in room worked noisy next door aircon..being from the uk its more holiday inn then anything more ... does not bother me but may be helful to someone out there... Read less

We were here in Ramadan, so had got Sahoor added to our package. This was the best part of our stay at this hotel. As we had chooses of continental... Read more

We were here in Ramadan, so had got Sahoor added to our package. This was the best part of our stay at this hotel. As we had chooses of continental dishes to choose from.The Haram felt quite away, as it was in the middle of April the heat was intense 42 Celsius most afternoon. And to walk to the the Haraam at Zohor time was so difficult. Read less

The service is pathetic. The stay at this hotel was ruined by the quality of the service. The bathrooms are almost unusable due to the smell and it is very... Read more

The service is pathetic. The stay at this hotel was ruined by the quality of the service. The bathrooms are almost unusable due to the smell and it is very difficult to get your room cleaned Please avoid this hotel if you value cleanliness. We requested several times for our room to be cleaned only to have it cleaned after 3 days. If you are reading this review, please consider another hotel. Read less

Alhamdulillah this hotel was amazing. The staff was very respectful. Extra special thanks to Sajjad as he was the most respectful and hard working worker ever. Very respectful too mashallah.... Read more

Alhamdulillah this hotel was amazing. The staff was very respectful. Extra special thanks to Sajjad as he was the most respectful and hard working worker ever. Very respectful too mashallah. Overall the hotel is amazing and in a perfect location. Totally recommend staying at this hotel. -zaynab Read less

The hotel is near the Masjide Nabawi. The service, staff, breakfast and location were just amazing. Due to prime location the charges were high but overall it's recommended to stay... Read more

The hotel is near the Masjide Nabawi. The service, staff, breakfast and location were just amazing. Due to prime location the charges were high but overall it's recommended to stay there. Read less

Excellent hotel.spacious, spotless rooms with all the amenities large screen.kittel.Excellent room service, spacious bathroom, and cozy mattresses.Despite what they state, this hotel is not five stars. The unpleasant Arab staff... Read more

Excellent hotel.spacious, spotless rooms with all the amenities large screen.kittel.Excellent room service, spacious bathroom, and cozy mattresses.Despite what they state, this hotel is not five stars. The unpleasant Arab staff members don't know a word of English. Ineffective communication and lack of assistance. Read less

I came here with high hopes and left quite disappointed, the rooms TV didn’t work, there where like three dead crickets in there, the bed sheets where dirty, and room... Read more

I came here with high hopes and left quite disappointed, the rooms TV didn’t work, there where like three dead crickets in there, the bed sheets where dirty, and room service doesn’t pick up when you call them Read less

Very good hotel.rooms wide and clean with all facilities big screen.kittel.big bathroom and comfortable beds....room service is very good .open buffet for breakfast is Wonderful with a lot of varieties... Read more

Very good hotel.rooms wide and clean with all facilities big screen.kittel.big bathroom and comfortable beds....room service is very good .open buffet for breakfast is Wonderful with a lot of varieties suitable for all nationalities. (Haram) is walking distance 200m in about 3min. despite full rooms occupied but you feel quite. Read less

Honestly I would recommand you all not to stay on 14th floor especially in Room 1416 and 1417 and around...as there are lots of disturbing noise coming from the roof... Read more

Honestly I would recommand you all not to stay on 14th floor especially in Room 1416 and 1417 and around...as there are lots of disturbing noise coming from the roof all Day and Night.its very disturbing to sleep.. Also the Manager have a lack of communication that he says that he knew ONLY ARABIC that is not good for his clients.They take all the time to do changes. its very annoying and discusting. Read less

Emaar royal hotel was sold as 5* however this hotel is far from it. 2* is more appropriate. Quad rooms were cramped n dinghy. Seemed like the bedsheets hadn’t been changed when we... Read more

Emaar royal hotel was sold as 5* however this hotel is far from it. 2* is more appropriate. Quad rooms were cramped n dinghy. Seemed like the bedsheets hadn’t been changed when we checked in And the pillows stank Had to change them again when we arrived. Carpets where filthy and hadn’t been hoovered Bathrooms were not nice either A/C was blowing out dusty air which made us all soo unwell The breakfast food was stale except the fresh omelettes. Read less

It was a good stay. Room were big enough for family of 3. For cleanliness, I can say it was good, everyday they cleaned our room. But the TV, on... Read more

It was a good stay. Room were big enough for family of 3. For cleanliness, I can say it was good, everyday they cleaned our room. But the TV, on our first stay was not working at all. Then on 2nd day, they fixed but only 1 channel. So disappointed 😒. When you go out from the room, all smell cigarette smoke. 😩 For breakfast buffet, only ⭐⭐. Read less

It's not a 5 star hotel even though they say it. Arab staff are rude, don't understand a word of English. Poor communication and no service. Bathrooms in room smells,... Read more

It's not a 5 star hotel even though they say it. Arab staff are rude, don't understand a word of English. Poor communication and no service. Bathrooms in room smells, have to asked them several time to clean it, they take message but don't send anyone to clean. Breakfast is not great too for the amount they charge, Quality of food and choice is limited. Had issue with Internet as their WiFi don't work in rooms, called them several times about WiFi, toilet cleaning, towels and toilet rolls but nothing happened, very disappointed. Read less

Newly refurbished hotel. Clean and good servis. The room is a bit small. The wc is super comfy for big people. The lobby have enough space for people to wait their... Read more

Newly refurbished hotel. Clean and good servis. The room is a bit small. The wc is super comfy for big people. The lobby have enough space for people to wait their bus or car. Food wise is just ok. But the dining area/canteen is clean. Location of the hotel is abit far from the Haram but it is located at the main road which make the drop of to the hotel super easy. A small coffee shop just in front of the hotel make it nice. Read less

Nice to stay very close to Masjid Al Hakran women pray area gate 339, main Haram Gate 21-22. Just walking distance 2mins good atay with family n kids , polite staff... Read more

Nice to stay very close to Masjid Al Hakran women pray area gate 339, main Haram Gate 21-22. Just walking distance 2mins good atay with family n kids , polite staff n good service... Read less