The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive... Read more

The ambience of the hotel is really relaxing and quiet. People here are very polite and helpful. I loved the service that they are doing. Absolutely prestigious and clean executive lounge they have in the 8th floor. Oybek collected my feedback and offered help. Read less

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. ... Read more

Great amenities and very close to the haram. but terrible customer service and Wifi. After posting this, management was very curtious and made the rest of my stay memorable. I can honestly say they went above and beyond by upgrading my room and sending me a very delicious coffee and dessert cart to my room. Thank you for making things right Read less

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply... Read more

Hotel is excellent. From checkin process till the end, everything was perfect. Cleaning staff is doing a great job. Breakfast offers a good variety. Dinner is executive lounge is simply fantastic. I think they need to change the name from light dinner into heavy dinner ))) Oybek Usmonov collected my reviews and offered sincere support. Faris and Abdurahman are also working hard to earn satisfaction. And big thanks to Abdurahim for his leadership in the lounge Read less

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants,... Read more

I had a wonderful stay at this hotel! Its location is unbeatable – just a short walk to the Kabba, with everything you could need nearby, including plenty of restaurants, shopping, and the mosque. My room even had a partial view of the mosque, which was a lovely touch. While the room could use a bit of updating, it was overall comfortable and clean, providing a great place to relax after a busy day. The staff was friendly and accommodating, making sure all our needs were met. The breakfast buffet was a highlight – delicious and with plenty of options to choose from. Overall, I highly recommend this hotel for its prime location, great service, and satisfying amenities! Read less

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as... Read more

We came to umrah through a group and they booked this hotel which was lovely and staff friendly and helpful.. always there when you need anything. We booked breakfast as well, and I must say there were so many varieties to choose from, and your plate was never empty. It was delicious. I also ordered room service for my son, who only has English food and didn't want to take him out to feed him, but me and my husband and I enjoyed our traditional foods outside. Room service food was a delight, and my son really enjoyed it. They also rang to get feedback, which I thought was very nice. Overall, I would say it's a beautiful hotel, and if you're thinking of coming for umrah and staying at a 5*, then I would highly recommend the Hilton Convention Read less

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on... Read more

My visit at the hotel was for 3 days and to be precise the view of the room was fantastic; we can go towards haram from the hotel itself on foot and there was not much issue with the room. The chick in procedure could take a while as for some new guests should confirm about parking is included in there stay or not. One thing that they should have done is there was no security guard to guide for parking in basement and there is a slope at the parking entrance which whole entering during the day is not much visible, I would like if the hotel came with a solution for that. Apart from one or 2 issues the rest of my stay was good. Read less

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind.... Read more

Wonderful hotel very close to the Haram. Service was excellent in every regard. Highly recommend the breakfast here. The food is amazing and the staff are super helpful and kind. Riaz was the nicest server, really making sure we were well fed every morning. Read less

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location... Read more

Nice and spacious suite, they also provided a crib for my daughter. They gave me a Omra guide on request and they also have wheelchairs on demand. The location is good too but not overlooking Kaaba. Excellent service by Islam in the lounge who was very professional and hospitable and the food at dinner time was good too unlike the afternoon time. Read less

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot... Read more

This hotel is really excellent and the room was very spacious and clean. The staff was so helpful and friendly. The best thing was breakfast as it had a lot of varieties. The restaurant staff was very courteous/kind. Definitely will come again!! Highly recommended Read less

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional... Read more

Title: Exceptional Stay at Hilton Hotel – A Truly Unforgettable Experience Review: I recently had the pleasure of staying at the Hilton Hotel, and I must say, it was an absolutely exceptional experience. As soon as I walked through the doors, I was greeted by their friendly and professional staff who made sure my check-in process was smooth and hassle-free. The room was immaculate, with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep. I was truly impressed by the attention to detail they maintained – from the crisp, clean linens to the well-stocked minibar, every aspect was thoughtfully executed. The hotel offers a wide array of dining options catering to various tastes, and every meal I had was delectable. The chefs at Hilton surely know how to impress their guests with their culinary expertise. Moreover, the hotel's facilities only added to my overall satisfaction. From the state-of-the-art fitness center to the elegantly designed swimming pool, Hilton ensures that its guests have plenty of options to unwind and enjoy themselves. One of the highlights of my stay was the impeccable customer service. The staff went above and beyond to accommodate my needs, always with a warm smile on their faces. I truly felt valued as a guest, and it is evident that the hotel prioritizes the satisfaction and well-being of its patrons. In summary, my stay at Hilton Hotel was nothing short of exceptional, and I wholeheartedly recommend it to anyone seeking a luxurious and comfortable stay. I cannot wait for my next visit to experience the unparalleled hospitality this incredible establishment has to offer. Read less

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that... Read more

The hotel is good, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is not that great especially for elderly people. Lot of flies were in the room and bathroom. Read less

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were... Read more

Rooms were very spacious and clean. The staff were so helpful and friendly. The best thing was breakfast as it had a variety for adults and children. The pastries were so yummy. Definitely will come a again!! Read less

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a... Read more

The hotel is excellent, rooms are very neat and clean. my Suite was luxurious and beds were very comfortable. The Bathrooms were clean and spacious. Location is awesome except a small stretch of uphill for the elderly which is covered by Bus trip. Breakfast was very tasty and had lots of variety. overall value for money. Read less

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we... Read more

The rooms are nice with enough space for a family of 5 people. In addition, our deluxe view room also has a view of the Grand Mosque so that we can monitor the situation to make sure whether the call to prayer has been called or not. According to my family this room is perfect. The hotel service is very good, the staff is friendly, the breakfast is delicious, especially the Falafel which has a savory taste. In the afternoon and evening, we went to the lounge for Afternoon Tea and dinner. The dinner is very good, especially if there is rice. For the distance to the mosque, it is close but too uphill so the feet get sore easily. Basically, it's the best here! Read less

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar... Read more

Very nice rooms and reception, and room service. Cleaning staff was cutting corners and we had to ask them to refill items or bring missing items. Climbing jabl Omar is bit demanding but if you are fit it should be easy. Not recommended for people with wheel chair or elderly as even shuttle service will drop you on the hill. Breakfast was good with wide variety. Read less

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage... Read more

Absolutely amazing stay and brilliant service! In-detail review below: Check-In Experience 5/5 We were a family of 5 (Adults) and we checked in around 12.30am and the hotel lobby was quiet. Luggage was offloaded by the staff and taken inside and was told to check-in at the reception. Was greeted well and I provided by booking details to the receptionist. He was very attentive and answered any questions I had. As we had two rooms booked, he asked if we would like to have the rooms on the same floor. Paid the remainder of the rooms via credit card which went smoothly. Took around 10 minutes for the whole check in process which was very good. Rooms 4/5 Rooms were perfect and clean. We were given a 4-bed room for 3 of us which was ample. and a 2-queen bed for the ladies. View was partial haram which was good. Some amenities listed on Booking.com were not present such as the slippers and bathrobe but we weren't too concerned about these. Only given 4/5 for this because someone else might require these amenities and if they are listed they should be provided but weren't big of a deal for us. Also one out of the two rooms booked did not have any drinks or snacks in the mini fridge although the other room did. Laundry Service 5/5 Quick and efficient and offered us free ironing and folding which are usually charged. Could not complain about this service as it was perfect as you'd expect. Customer Service 5/5 Calls from the room landline were answered immediately and always helpful on the other side. All queries answered thoroughly. Shuttle Service 4/5 24-Hour shuttle is a good service to provide, however was not as expected as it only takes you to the flat part near the shops at the bottom. Does not take you the front of the marbled area of the masjid. So you still need to walk around 4-5 minutes to get to the marbled area. Sometimes takes very long to come especially in the late night hours between 1 and 4am. Read less

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating... Read more

I was booked at the Double Tree Hilton Hotel and when I arrived in Makkah I was transferred to the Hilton Convention Hotel without prior notice or a letter stating that the hotel will be changed. I had to wait in the lobby of the hotel for three hours after a long travel trip under the pretext that my reservation information had not been transferred from the first hotel (Double Tree) even though the hotel had been booked a whole week in advance. I just want to notice that it will be my first and last experience of this bad hotel The rating on the reservation sites page and Google Maps will be poorly rated + never mention this place to anyone Regards , Read less

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge.... Read more

The service was beyond unsatisfactory. The rooms hygiene was clearly not taken into consideration, as the room was very dirty to the point that I found mold in the fridge. The hotel had let go around 80% of the workforce according to the reception but that’s in no way an excuse. Read less

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel... Read more

Excellent hotel and amenities. Rooms service were kind enough to borrow us a microwave for our stay so that we could warm food for the kids in the hotel room. Hotel has a shuttle service to the 🕋 but I’d recommend walking down to the cafe and souvenir shop and exiting as opposed to main entrance which is a short cut. Breakfast was plentiful and ample amount of seating to facilitate. Read less

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking... Read more

They should the exact route to enter the hotel, took me 2 hours going around the hood to know from where to enter the hotel. Also they should place Free parking for the cars. Not 250SAR for 24 hours only. Despite that, the hotel was very nice, roos is clean and spacious. The breakfast was delicious. Read less

We have booked hotel for 8 days .. and it was our biggest mistake ever. We have called them thousands of times for room service and cleanliness.. But no one bothered. They will... Read more

We have booked hotel for 8 days .. and it was our biggest mistake ever. We have called them thousands of times for room service and cleanliness.. But no one bothered. They will only update and clean the reception area just to grab customers. The bedsheets were way too dirty .. bathroom was terribly dirty 🤢 Staff is highly unprofessional and rude. Don't recommend this hotel at all. Read less

The experience fell far short of expectations; it was extremely disappointing, with unprofessional staff who seemed more focused on stacking guests and generating bills than providing quality service. Upon check-in,... Read more

The experience fell far short of expectations; it was extremely disappointing, with unprofessional staff who seemed more focused on stacking guests and generating bills than providing quality service. Upon check-in, although the room had been cleaned, it had a strong, unpleasant odor that forced us to quickly drop our bags and leave in hopes of dissipating the smell, which unfortunately lingered throughout our four-day stay. The air conditioning unit was leaking water all night. When I reported the issue in the morning, I anticipated it would be resolved by the time we returned. Despite visiting the front desk three times, the problem remained unaddressed until around 11 PM, when a technician finally arrived to clean the unit, which had a severely clogged filter. I found myself having to guide him on how to perform his job. While waiting for the housekeeper, who took 15 minutes to arrive, I ended up cleaning the room myself using their mop. Additionally, the refrigerator emitted a foul odor that made us hesitant to open it even once. Overall, our four-day stay was a nightmare, but I felt trapped by my pre-booking and lacked the time to seek alternative accommodations due to my schedule and time constraint. next time i would rather delay my trip than booking such place. i wonder how Ministry of tourism is seeing it all. Read less

The hotel is not at 11 minutes walk, it is exactly at 30 minutes walk from Rawza for a young man. Secondly it is in a worst dirty and dusty... Read more

The hotel is not at 11 minutes walk, it is exactly at 30 minutes walk from Rawza for a young man. Secondly it is in a worst dirty and dusty location. Thirdly the management is zero and cleanliness is worst. There will cockroaches running in the whole room even on your bed. Showers are not cleaned at all. Elevator service is bad and there are mosquitoes in all hotels . Read less

I had a terrible experience with this hotel. I booked my stay through an agent and paid in advance. When I arrived for check-in with my confirmed hotel voucher, they... Read more

I had a terrible experience with this hotel. I booked my stay through an agent and paid in advance. When I arrived for check-in with my confirmed hotel voucher, they suddenly claimed that my name wasn’t on the booking. Seriously, what kind of service is this? The management and staff were extremely unprofessional and unorganized. It’s disappointing to see such poor hospitality in a city Madina that is known for its peaceful environment. Read less

We booked this hotel for my sister via a friend residing in madina.The person standing at the reception took 4times higher rates from us and told that rates have been... Read more

We booked this hotel for my sister via a friend residing in madina.The person standing at the reception took 4times higher rates from us and told that rates have been increased for Ramazan. We trusted and paid, then the booking slip provided by him was via an agency of Pakistan,and not showing the amount they took from us. When I asked about this issue. He said the voucher will be provided when my sister will reach there. My sister reached and Upon asking again and again.... They didn't provided us the booking voucher... The person who booked it was disappeared and the agent whose account was used for booking closed his number. Manager of the hotel was unaware and said that the room was booked via Pakistan... Not from reception. We found out the current rates and it was 4 times cheaper than the money they took from us on name of Ramadan. I will request all the people who are thinking to book it please beware of scammers standing at their reception. These people are not afraid of Allah, even in the holy month of Ramadan... We will never forgive them... In sha Allah they will be accountable on the day of judgment. The hotel was 1 star with extremely bad service and pathetic people there. By this message I want to bring this issue to the owner of hotel and the ministry to please take action against the scammers who are cheating the innocent people's at the hotel reception. Never ever select this cheaters hotel.... They will be answerable to Allah subhanaotaala. Read less

I will tell you my experience with this hotel. I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I... Read more

I will tell you my experience with this hotel. I should come to the hotel on Thursday afternoon, but I couldn't because I stayed late in Mecca. On Thursday night I called the hotel to make sure the reservation was still valid. I pointed out that I was aware that I had to pay for the night I was not there. I spoke on the phone with a gentleman who, after receiving my reservation number, confirmed that nothing would be cancelled. the reservation would still be valid until my arrival tomorrow. The next day, Friday at noon, I showed up at the hotel and a very rude man told me that my reservation had been canceled because I hadn't made the payment. he told me that I could make a new reservation, but not at the price I had made through booking some time ago. A new higher price of course. We don't have parking, he said. That man is very rude in communication. I was extremely irritated, but it was Friday prayer time and I left for prayer for almost 30 minutes. After I returned again, Mrs. Jana was waiting for me at the reception. A completely different behavior, she made me a new reservation with my previous price, and did not include the night in which I was absent... She told me that they also had a parking lot but at a daily cost of 50 rials, great, I told her... I gladly accepted. But Ms. Jana did not bill me for parking for two days of staying at the hotel. Jana, thank you very much! I think that your professionalism increased the value of the hotel in my eyes... and I enjoyed my stay in Medina immensely. Thanks Jana! Read less

Its location and services are great no doubt but they need to pay attention to the condition of their elevators, rooms and the food. The food they serve in their... Read more

Its location and services are great no doubt but they need to pay attention to the condition of their elevators, rooms and the food. The food they serve in their buffet are supposed to be authentic in taste, menu should be changed more oftenly and need to serve more variety of dishes. Otherwise it was a great experience. Read less

Excellent service overall especially by our server Karim Saber. He was very attentive and great to communicate with. Wonderful breakfast. All the staff was very pleasant! House keeping was fantastic.... Read more

Excellent service overall especially by our server Karim Saber. He was very attentive and great to communicate with. Wonderful breakfast. All the staff was very pleasant! House keeping was fantastic. Always asking if anything was needed. Will be staying here again once we return InshaAllah. Read less

The food which was being served in breakfast and dinner buffet was average. We stayed there for nine days but they were constantly repeating the dishes without much variation which... Read more

The food which was being served in breakfast and dinner buffet was average. We stayed there for nine days but they were constantly repeating the dishes without much variation which was quite bizarre. The food lacks its authenticity and taste of the food is average too. They really need to pay attention to it otherwise it’s location and service is great. Secondly, the condition and quantity of the hotel’s elevators needs an attention too. Read less

Nice hotel. We can hear the azaan and prayers in our room. Lovely staff only problem was the hotel was very busy and they put our family on different floors.... Read more

Nice hotel. We can hear the azaan and prayers in our room. Lovely staff only problem was the hotel was very busy and they put our family on different floors. It was a problem as my kids were young and I wanted them near me. At time lifts were too busy and it would take long to get to them. Other than that it’s been a lovely stay and I would come again as it’s very close to be masjid Read less

Great hotel very close to the mosque. Hotel staff is very nice and hospitable people, breakfast is great as well. Only issue was the elevators are either not working or... Read more

Great hotel very close to the mosque. Hotel staff is very nice and hospitable people, breakfast is great as well. Only issue was the elevators are either not working or way too slow so make sure to get up earlier if you want to make it on time Read less

The hotel staff are very friendly, especially Mr Mohamed who is in charge of the lower floors and Mr Sami who is in charge of the higher floors. They both... Read more

The hotel staff are very friendly, especially Mr Mohamed who is in charge of the lower floors and Mr Sami who is in charge of the higher floors. They both made our experience exceptional. They are incredible, kind, courteous, and possess excellent communication and people’s skills. Thank you! The hotel can benefit from more prompt reception, it took many of us 2 hours to get our rooms. There is an issue with hot water in the hotel (water cuts off from time to time) and an issue with the elevators. Be ready to spend some time waiting for the elevator to arrive. Read less

Stayed there no night during one of the busiest time. Best hotel experience simpley because the management care about guest comfort. From the ladies at check in to room... Read more

Stayed there no night during one of the busiest time. Best hotel experience simpley because the management care about guest comfort. From the ladies at check in to room service to other staff they all went above and beyond to make our stay memorable and comfortable. Location is great and loads of food places near by. There breakfast was excellent as well. If you are planning a trip to Madinah I would highly recommend this hotel. I would go again for sure. Read less

Close to the prophets’ mosque. The staff are friendly and cooperative especially the dinning staff. The generosity in the lobby is appreciated. Below are my observations, The parking lot cost is high compare to... Read more

Close to the prophets’ mosque. The staff are friendly and cooperative especially the dinning staff. The generosity in the lobby is appreciated. Below are my observations, The parking lot cost is high compare to the nearby competitors. Most of the elevators are not working properly and efficiently. This cause delay for the customers. It seems need fixing and programming. Suggest to have rewards for regular customers. The floors all the way needs cleaning all the times. Needs to provide enough items in the bath room. Read less

1. To start with it was implied while booking that there is a free parking but SAR 150 being charged when went there 2. Check-in process was good @ 7:30PM. however... Read more

1. To start with it was implied while booking that there is a free parking but SAR 150 being charged when went there 2. Check-in process was good @ 7:30PM. however when i reached the room, door lock card was not working. Although room was good. When complained they kept on changing the cards but nothing was working. 3. After 4.5 hours midnight 12:30 they offered me replacement room which was very very dirty. on complaint they offered me other 4 rooms but all were not matching to the one i booked. all are dirty. 4. Finally i have to adjust to a room even though it was not good. Because me and my family with 2 kids were exhausted. 5. Because of this experience, we could not have enough sleep and proper rest. I never had such bad experience in any previous 5 * hotels Read less

Our stay in this hotel has been amazing. The rooms were clean and comfy with good AC. The staff were also exceptional. Special thanks to Sameh who made us feel... Read more

Our stay in this hotel has been amazing. The rooms were clean and comfy with good AC. The staff were also exceptional. Special thanks to Sameh who made us feel welcome and helped us with anything. Overall I would definitely recommend this hotel to anyone. Read less

Above average. Very clean beds. Meals are the best thing during Ramadan, they serve many types of cuisines, they serve the best Arabic coffee I’ve ever tasted in any restaurants. Staff professionalism: above... Read more

Above average. Very clean beds. Meals are the best thing during Ramadan, they serve many types of cuisines, they serve the best Arabic coffee I’ve ever tasted in any restaurants. Staff professionalism: above perfect 👏. Conclusion: I will be back again. Thanks Shaza for your warm hospitality. Read less

Good location but no parking. They need to improve staff collaboration as well as room cleanliness. Toilets need renovation. It's not the first visit but I do not think that I... Read more

Good location but no parking. They need to improve staff collaboration as well as room cleanliness. Toilets need renovation. It's not the first visit but I do not think that I want to repeat the visit in here. Read less

Very nice hotel I liked it but there are some points to be taken care of. And this is why I gave 3 stars. The parking lot is very very... Read more

Very nice hotel I liked it but there are some points to be taken care of. And this is why I gave 3 stars. The parking lot is very very tiny. American cars will be very hard to get in. The design (the engineers did not think of the big cars who are traveling to this place) is for small cars only. The other thing is that the rooms are little small. The room service could be better. The people who are cleaning the rooms will not care about the sign of do NOT disturb. They open up the door when you are asleep!!!! The last thing I want to mention is Tips.. Everyone is expecting it.. Maybe I will give it a chance again if these things mentioned up are fixed.... Read less

The hotel is great in general. The location is very close to the Mousque, the staff are friendly and the breakfast is nice and delicious. The room is nice and... Read more

The hotel is great in general. The location is very close to the Mousque, the staff are friendly and the breakfast is nice and delicious. The room is nice and clean. What I didn't like is the narrow parking lot and how is very few. Another thing that bothered me is the electricity outlets in the room. They need to change to match Saudi standards as I had hard time charging my smart devices. Read less

Small window, trouble A/C, uncomfortable pillow, and the service can be so much better than that! And you should ask for what you need several of times!! I won't come... Read more

Small window, trouble A/C, uncomfortable pillow, and the service can be so much better than that! And you should ask for what you need several of times!! I won't come back again. I would give it 5 stars only for the saudi guys in the restaurant 👍🏽👍🏽👍🏽👍🏽👍🏽 Read less

The hotel is good in term of cleanness and closeness to Haram Nabaw with less than 100m of distance. However, it's need renovation and furniture renewal. The breakfast buffet is... Read more

The hotel is good in term of cleanness and closeness to Haram Nabaw with less than 100m of distance. However, it's need renovation and furniture renewal. The breakfast buffet is various in options. The staff is very welcoming and helpful. Read less

I stayed a night at Shaza Almadina and it’s a walking distance to king Fahad gate. The room was a little smaller than The usual five stars hotels. The... Read more

I stayed a night at Shaza Almadina and it’s a walking distance to king Fahad gate. The room was a little smaller than The usual five stars hotels. The bed is big and comfy and the design is very hijazi region style. The air conditioner was a bit noisy. The receptionist was very friendly and had interesting chat with him and I checked early. Everyone in the hotel were very friendly. Read less