A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the... Read more

A great hotel in all aspects and during Haj time with all the crowdness the service remained A -class. A great reason for such Review is also Ismail Omar the Restaurant manager who is a great example of work devotion and guest service. He has demonstrated many qualities in tough times how to handle the guests kindly with a smile, while dealing with a crisis effectively in no time leading his team in person working hand in hand. I have rarely seen such caliber in this area with such professional attitude. The restaurant and food are among the best things in hotel, however the hotel overall is of great service and value. Keep it up and take care of your good people. 👏👍 Read less

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr.... Read more

We were visiting from the USA, and our experience at Swissôtel Makkah was truly outstanding. The highlight of our stay was the incredible hospitality we received — especially from Mr. Sakeer, the assistant manager, whom we had the pleasure of interacting with during the daily dining. He was incredibly welcoming, always checking in to see if everything was okay, asking if we needed anything, and offering to help in any way he could. His warm personality and attentiveness really made a difference and left a lasting impression on us. The buffet meals for both breakfast and dinner were phenomenal — so much variety, consistently delicious food, and the dessert bar was next-level. Even during the busiest times, there was always plenty to choose from, and the staff worked tirelessly to keep everything well-stocked and fresh. The rooms were beautiful and comfortable, and the in-room Adhan system was such a thoughtful touch that enhanced the spiritual experience of our trip. And of course, the location — 0 meters from Masjid al-Haram — couldn’t have been more perfect. Even in the busiest foot traffic during Hajj season, I always appreciated the location of my hotel as I knew that in just a few more feet I would be home. Every part of our stay reflected high-quality service, genuine care, and great attention to detail. We’re so grateful for the hospitality we received and would definitely return again. Read less

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was... Read more

I had a wonderful stay at this hotel! The location is very convenient and easy to access. The rooms were clean, neat, and well-maintained. What impressed me the most was the staff — they were extremely helpful, friendly, and quick to respond to any requests. The booking process was smooth and fast. I highly recommend this hotel for anyone looking for comfort, cleanliness, and great service. Read less

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed... Read more

My stay at Swissôtel Makkah was one of the best hotel experiences I’ve ever had. From the moment I arrived, I was warmly welcomed by the front desk agent Ahmed Al Amri, who was highly professional and made the check-in process smooth and quick. He was very responsive and answered all my questions with a smile, reflecting the excellent hospitality of the hotel. I stayed in room 1223, and when it comes to cleanliness and in-room service, I would like to give special thanks to Ammar Aref from the housekeeping department. He was very attentive to the room’s cleanliness on a daily basis, paying attention to the smallest details. His attitude was respectful and polite, and he was always ready to assist with anything I needed—always with a smile and prompt service. along with the high-level services, made this stay truly unforgettable. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. Read less

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were... Read more

I recently stayed at this hotel in Makkah during the last ten days of Ramadan, and it was a wonderful experience! The hotel’s service was exceptional, and the rooms were spotless. What made my stay truly memorable was a special surprise for Mother’s Day. My sister, who wasn’t with us, called the hotel from Jeddah to arrange a surprise cake for my mother and me. The customer service representative, Mr. Fares Alhazmi, handled the request with such grace and didn’t charge anything for it! The cake was beautiful, and the gesture was incredibly touching. I also want to extend my thanks to the hotel manager, Mr. Faisal, for his attentive service. The junior suite was spacious, comfortable, and offered great privacy with two bathrooms. Overall, an excellent stay Read less

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout... Read more

Our stay was more than we would ever expect at Swissotel. This place is beyond luxurious, starting with the details of the whole interior, the experience from arrival until checkout is absolute professional and welcoming. We couldn’t ask for more, Mr. Sualleh was the best host but a big well done to all the staff! Keep up this excellent work you do, and we are definitely looking forward to returning soon! Read less

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed... Read more

Great Experience!! A must visit- Spacious rooms and toilets. Good service. Close proximity to haram 😊 Wonderful and large variety of food in buffet. One thing which needs to be included is an extra bed for family of four. As sofa-cum-bed was not so comfortable. I hope management will look into this and will be resolved on my next visit 😜 Well done team!!! Read less

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing... Read more

I had a great time with my family,. Friendly staff… Location, Room service was good, they serve coffee and dates at the lobby that was nice, and the best thing was the breakfast of this hotel too much variety of food. Will come again to this hotel 😌 Read less

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay... Read more

I loved my stay here Very friendly and fast staff at the front desk. Very professional. Room was very spacious with the most mesmerizing view. Location of the hotel is excellent I would stay here again and again Read less

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because... Read more

Amazing, hospitality the reception went out of their way we stayed here for two nights and it was such a memorable experience. We wanted to check out at 2:30 pm because we had an intention to pray inside haram. Requested the room staff and they were more than happy to say ok. It was a different feeling here. Read less

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service... Read more

At this holy place we enjoyed the stay which made our journey memorable as it was just steps away from Haram. Amazing customer service neat and clean room. Restaurant staff and service for breakfast was outstanding with lot of tasty food varieties helped us to recover for more prayers without weakness. Met with restaurant manager with great personality and admired the service and food quality. Read less

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is... Read more

I don’t know how this hotel has a 4.5 stars.. this was so expensive for finding mold in the bathrooms (video and picture) the bed is not comfortable, there is a beep sound in every floor and they don’t turn off at night time ( video). And when we asked them to turn off they said it’s like this and they can’t do nothing. It beeps every 10-20 seconds.. you can’t sleep.. Also the windows are so dirty that you can’t see anything outside ( picture).. the minimum you should keep are things cleaned.. the safe was also locked and not working, so we didn’t want housekeeping since we had our passports in the room.. we contacted them, they could not fix and that’s it.. it’s broken. The inclusive dinner does not even include soda.. only water! I have nothing good to say. Even the short distance is not worth the money they charge. There are better options around. Sanitary and health services should be contacted for these molds.. True 5 star hotels would never be like this one. This hotel needs urgent updates.. And do you know what answer you get from them? Literally nothing! Any hotel that is 5 star would make sure things like these are working and cleaned and would at minimum provide 5 star Costumer service. I don’t know how they have a license to advertise they are 5 star hotel. That should be illegal Read less

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how... Read more

First I have to mention that The receptionist of this hotel Rania was the nicest receptionist I have ever encountered at a hotel. She was always friendly and asked how our stay was going every time we walked in the door. She also was able to recommend places to get any type of meal that we needed as well. Second this is a luxurious hotel! It’s clean and has a lot of comfort items to make you feel at home. I was in town for a stressful event and coming back to this hotel’s room was very peaceful. Read less

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who... Read more

This hotel has a beautiful lobby and restaurant. The restaurant has a great mini breakfast buffet for kids too. The kids loved it. Special shout out to Mr Faizan who was very courteous and helpful at all times. However compared to the money being paid, the rooms are small and the bathroom even smaller. The shower area is so small that a claustrophobic person would never get in there. The bathroom really needs working on considering the fact that this is a 5 star hotel. And the service isn't great. They have so many guests checking in every day and I guess this makes them indifferent or too tired to be hospitable to each guest. Read less

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All... Read more

The location is great. The hotel has two entrances one to the Haram with special entrance and the other to the street where you find taxis are waiting you. All service was top notch. Quadruple room with Kaaba view was spacious and tidy with most essentials provided for a family of 5. The bed is big, I loved it the most. Breakfast food was incredible with variety of choices; top management was also around to make sure everything was okay. I would like to thank Mr. Rakan at the reception desk for his welcoming and attitude. Loved our stay here! Read less

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the... Read more

Very convenient location close to Haram, very helpful and friendly staff, we were given Haram faced room without any extra charges a lovely view. Room are big and especially the luggage box room is very handy as it keeps your room clear of suitcases. Bath and toilets are very clean and spacious. Only one area where there is room for improvement. The breakfast buffet has plenty of different items but if you are from South Asian subcontinent, then you will feel disappointed because mainly the dishes are either Arabic and some European. Also when it was busy, there was problem to find cutlery like teaspoons resulting in cold tea. Overall a very good hotel and recommended to visit again. Read less

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the... Read more

Stayed here in 2017, was travelling with elderly parents to perform Umrah. The hotel was just brilliant, the location was around 300 yards from the Haram and ideal for the elderly travelling to and from the Haram performing the Umrah Rituals. The cleanliness of the accommodation and facilities were next to none. We had a room facing the Kabbah, what an amazing sight that was! The buffet breakfast, “Well what can I say! The variety was amazing. I don’t think I could identify all the dishes they were so plentiful. If shopping is a key feature of you pilgrim then rest assured you won’t get a better hotel than this! The back exit goes straight into the clock tower mall. Hopefully will be blessed to visit again soon! Read less

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed... Read more

We had booked swissotel on Booking.com. We were informed that the hotel is shut due to maintenance after we reached the property. It was extremely and highly inconvenient!! They should have closed booking lines for the hotel as it was shut . Read less

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. ... Read more

Swissotel Makkah one of the Kaaba view Hotels. Good car parking with charge . Great cleaning services. Different types of Rooms. Big and large restaurant with open buffet. Great front office team. Staff are very helpful and supporting. Hotel at the level of Haram so you can directly go to Haram from its lobby and he is the only hotel having this advantage. Read less

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been... Read more

4 star hotel claiming 5 star. Reception Service is not exemplary, have to wait till 4 o clock although booking and advance payment has been paid. Rooms are clean and washrooms are OK. Room service needs improvement . Buffet taste and specifically entry process sucks as after charging so much money ,they force you to stand in long ques in order to identify at buffet hall entry. What are we... School kids? Highly not recommended Read less

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached... Read more

The best place with amazing staff. I have been there with my dad as he got sick while we were on the way to Makkah the minute we reached the hotel it was really crowded at the reciption but when l informed the staff member regarding his sickness they immediately arranged for the room and took great care of my dad this is the best quality of the staff. I have started respecting them more and wish them the best success ever. Read less

The staffs are very helpful. Very kind and full of smile. Sending salaam all the time makes the environment full of Barakallahu Very generous and very tasty of the breakfast. I... Read more

The staffs are very helpful. Very kind and full of smile. Sending salaam all the time makes the environment full of Barakallahu Very generous and very tasty of the breakfast. I enjoyed having Nasi Goreng and the noodle with the chicken spring rolls… they are very delicious ( if the room 914 hasn’t been used for someone, please check the lights on the top of the bed, there are four of them but I could not find the switch ) Read less

I have stayed at hotels all over the world. I stayed at Jumeirah Jabal Omar in Makkah and coming from there my expectations were high, I would like to say... Read more

I have stayed at hotels all over the world. I stayed at Jumeirah Jabal Omar in Makkah and coming from there my expectations were high, I would like to say that this is one of the best hotels I have ever stayed at. The customer service and staff is phenomenal. Everyone here always has a smile on their face when they greet you and are always ready to assist to help with anything that you need. I would like to thank two staff members who were extremely helpful all throughout our stay Mr. Al Amin at front desk and Mr. Hazrat Ali from housekeeping staff. It was mine and my mother’s first time in Madina and I am so glad that we picked this hotel as it was recommended by my friend who had stayed here previously. It is literally a 2 minute walk to the Haram and 4-5 minute walk to the ladies entrance for Rawda. Also a 4-5 minute walk from ladies entrance to inside the mosque. I would definitely recommend Elaf Al Taqwa to anyone who is visiting Madina and inshAllah when I visit next I will be staying at the same hotel due to their excellent services and hospitality. The rooms and washrooms are super clean, tidy and the food options for in room dining are also pretty good. Definitely one of the best hotels I have stayed at. Thank you to the entire staff who took such care good care of us during our stay. JazakAllah khair. Read less

An absolute awesome experience at Elaf al Taqwa hotel, Every staff member was absolutely brilliant and were always their to help, from the cleaners to the managers. A... Read more

An absolute awesome experience at Elaf al Taqwa hotel, Every staff member was absolutely brilliant and were always their to help, from the cleaners to the managers. A special mention to Zeeshan who really helped and went above and beyond as my son who has multiple allergies was accommodated for food wise. The hotel is within a few minutes walk of the masjid so a great location. The Golf Buggys line up outside to take you to Masjid Quba. Lots of shops and museums within walking distance. Would highly reccomend. Read less

Elf Al Taqwa was amazing . The workers were very polite and always there to help. Anything we needed they brought so quick. The breakfast was nice and good selection... Read more

Elf Al Taqwa was amazing . The workers were very polite and always there to help. Anything we needed they brought so quick. The breakfast was nice and good selection . We highly recommend. Also parvez was very helpful and respectful. Anything we needed he brought to us and always asked if we needed anything. He always made sure we were satisfied. He also cleaned our room very well, thank you elf Al taqwa and the staff . We appreciate you all and we’re happy we stayed there during our stay in madina. Also the walk to the haram was very close and amazing . Allhumdillah Read less

5 stars! Really glad we chose Elaf for our first stay. The hotel is super clean, the staff are kind and helpful, and the breakfast was amazing with lots of... Read more

5 stars! Really glad we chose Elaf for our first stay. The hotel is super clean, the staff are kind and helpful, and the breakfast was amazing with lots of options. It’s also just a short walk to Masjid Nabawi, which made everything even better. Big shoutout to Parvez for taking care of our room. He was quick, respectful, and made sure we had whatever we needed. Great experience overall! Read less

I recently had the opportunity to stay at a lovely hotel and would like to share my overall positive experience. While there were a few minor issues, the hotel staff... Read more

I recently had the opportunity to stay at a lovely hotel and would like to share my overall positive experience. While there were a few minor issues, the hotel staff and atmosphere made our stay enjoyable. The hotel's cleanliness was impressive, with our room being spotless upon arrival. Housekeeping services were efficient, ensuring our room remained clean throughout our stay. The staff was consistently friendly and attentive, making us feel welcome and well-cared for. The food at the hotel was decent, offering a variety of options to cater to different tastes. While it may not have been the most exceptional dining experience, the meals were satisfying and met our expectations. One issue we encountered was the hardness of the beds, which made it difficult to get a good night's sleep. While this was an inconvenience, it did not significantly detract from the overall positive experience at the hotel. In summary, our stay at this hotel was pleasant and enjoyable, with the friendly staff and clean environment being highlights. Although the food was just decent and the beds were hard, these minor issues did not overshadow the overall experience. We would consider returning to this hotel in the future and recommend it to others seeking a comfortable stay with a few caveats Read less

Its been more than once now we have been staying at Elaf Taqwa (by mistake I think in my earlier comment I wrote Taibah). The overall environment is very pleasant... Read more

Its been more than once now we have been staying at Elaf Taqwa (by mistake I think in my earlier comment I wrote Taibah). The overall environment is very pleasant especially the staff of the hotel are not only friendly and smiling all the time but even ready to help immediately. This makes our stay more comfortable. Read less

perfect , loved the place & enjoyed my stay , all the staff starting from the simple staff up to the management level were very kind & showing excellent... Read more

perfect , loved the place & enjoyed my stay , all the staff starting from the simple staff up to the management level were very kind & showing excellent interest in work to satisfy the customer need ,,,,, if it is up to me i would rate it as 5 stars hotel Read less

Best looking rooms from all the hotels we stayed at. Staff was friendly and provided great service. Only hotel I stayed in that actually had a gym. Would definitely stay... Read more

Best looking rooms from all the hotels we stayed at. Staff was friendly and provided great service. Only hotel I stayed in that actually had a gym. Would definitely stay here again when I visit. Read less

Not knowing this brand of hotels, I was pleasantly surprised with the quality of service, cleanliness and kindness of the staff. Great value for the price we paid. Accessibility to the... Read more

Not knowing this brand of hotels, I was pleasantly surprised with the quality of service, cleanliness and kindness of the staff. Great value for the price we paid. Accessibility to the masjid and food was ideal as well. Will definitely go again. Read less