This is my 2nd time staying at this hotel for umrah with family. 100m from Masjidil Haram. Clean Rooms, Good service from staff- Mr Shahadul. . Value for money compare... Read more

This is my 2nd time staying at this hotel for umrah with family. 100m from Masjidil Haram. Clean Rooms, Good service from staff- Mr Shahadul. . Value for money compare to nearby hotel. Mostly, English speaking personnel. Quite room. Spacious for triple room. Very satisfied with the hotel. Read less

My stay at Elaf Kinda Hotel was truly wonderful. The staff were not only professional but also very friendly and welcoming, always greeting guests with a smile and offering help... Read more

My stay at Elaf Kinda Hotel was truly wonderful. The staff were not only professional but also very friendly and welcoming, always greeting guests with a smile and offering help whenever needed. The location is absolutely perfect — just a few steps away from the Haram, which made it very convenient for prayers and visiting the Holy Mosque. The rooms were clean, well-organized, and comfortable, creating a relaxing atmosphere after a long day. Overall, it is a hotel that combines excellent service, cleanliness, and an ideal location and will definitely choose this hotel again for my next visit. Thank you Read less

The hotel is overall very good, especially for its excellent location close to the Holy Mosque. The staff were very welcoming, and the receptionist kindly gave me the worker’s number... Read more

The hotel is overall very good, especially for its excellent location close to the Holy Mosque. The staff were very welcoming, and the receptionist kindly gave me the worker’s number to help carry my luggage, which I appreciated. However, I want to be honest about a few points. The room soundproofing is not good — I could hear people in the hallways as well as construction noises from the building nearby. Also, the entrance is a bit difficult to access, especially during prayer times, since Google Maps directed me to the back entrance instead of the front under the Makkah Towers. In general, the hotel is good and convenient, but it would be much better if they improve the room insulation and make the main entrance easier to access. Read less

Visited this week, excellent service. It’s newly opened so everything was so well organised. No crowd at all and so peaceful. Made going to mosque for fajr possible. Overall, if... Read more

Visited this week, excellent service. It’s newly opened so everything was so well organised. No crowd at all and so peaceful. Made going to mosque for fajr possible. Overall, if I ever go for umrah again will surely book this hotel. Read less

A successful choice of accommodation, in terms of location near the Holy Mosque, and in terms of cleanliness and room service, the service provided by Mr. Imran was excellent. What made... Read more

A successful choice of accommodation, in terms of location near the Holy Mosque, and in terms of cleanliness and room service, the service provided by Mr. Imran was excellent. What made the experience even better was the hotel management's cooperation in handling the reservation. Although my reservation was made through an intermediary company, I found them responsive and provided suitable solutions with flexibility and professionalism. They are commendable and rewarded for their efforts in ensuring the service of the guests of God. A very positive experience, and I look forward to staying again in the future, God willing. Read less

I had a wonderful stay at Elaf Kinda. The staff at the reception were exceptionally kind and welcoming, and I am especially grateful for being allowed to check in early,... Read more

I had a wonderful stay at Elaf Kinda. The staff at the reception were exceptionally kind and welcoming, and I am especially grateful for being allowed to check in early, which made my trip much more convenient. The bell boy, Raju, was extremely helpful and accommodating throughout my stay, ensuring everything went smoothly. Although the room size felt a bit small, it was clean, comfortable, and well-maintained. I also appreciated the complimentary fruits, even if they were provided only once during my four-day stay. Overall, the service and hospitality more than made up for any minor details. A great experience, and I would gladly stay here again. Highly recommended for anyone looking for a warm and professional hotel in Makkah! Read less

I had a pleasant stay at Elaf Kinda. The management and reception staff were very nice and friendly, which made me feel welcome throughout my visit. I especially enjoyed the... Read more

I had a pleasant stay at Elaf Kinda. The management and reception staff were very nice and friendly, which made me feel welcome throughout my visit. I especially enjoyed the daily welcome drink at Level L — a lovely touch of hospitality. The prayer room was comfortable and convenient, and I truly appreciated the “English Spa” toiletries by Gilchrist & Soames — they added a luxurious feel to the stay. Overall, Elaf Kinda provides good service. However, I believe the housekeeping could improve; they only cleaned the room after being called. Also, the room was smaller compared to other luxury hotels, although its close proximity to Masjid al-Haram Read less

I came in after hajj. Great place, Lifts many and fast, many intelligent sensors foe lighting. Easy to go down and straight to tawaf area. Surau attach with the masjid... Read more

I came in after hajj. Great place, Lifts many and fast, many intelligent sensors foe lighting. Easy to go down and straight to tawaf area. Surau attach with the masjid corridor and can pray from surau for elderies or times with masjidil haram imam. Foods, water pharmacy, bus station are within 1 to 5 min walk. All staff are very nicr and helpfull. Breakfast many need some improvement for variaties for asian people Read less

Fantastic experience at Elaf Kinda Hotel! The central location made it incredibly convenient—just steps away from everything we needed. The rooms were clean and comfortable, the food was excellent, and... Read more

Fantastic experience at Elaf Kinda Hotel! The central location made it incredibly convenient—just steps away from everything we needed. The rooms were clean and comfortable, the food was excellent, and the staff provided outstanding customer service throughout our stay. Highly recommended for anyone looking for comfort and convenience. Read less

Wonderful Stay at Elaf Kinda Hotel, Makkah – January 2025 We had a truly blessed experience staying at Elaf Kinda Hotel during our Umrah trip in January 2025. The hotel’s prime... Read more

Wonderful Stay at Elaf Kinda Hotel, Makkah – January 2025 We had a truly blessed experience staying at Elaf Kinda Hotel during our Umrah trip in January 2025. The hotel’s prime location near the Haram made it incredibly convenient to attend prayers and perform our rituals with ease. The rooms were clean, comfortable, and peaceful, and the staff was welcoming and helpful throughout our stay. We especially appreciated the easy access to the mosque, which allowed us to focus on our worship without any hassle. Overall, Elaf Kinda was the perfect base for our spiritual journey, and we would highly recommend it to anyone visiting Makkah. Read less

I stayed here with my family for 4 days and the hotel is fantastic. Very very close to Haram. Only 2 mins walk and your there. The prayers starts in... Read more

I stayed here with my family for 4 days and the hotel is fantastic. Very very close to Haram. Only 2 mins walk and your there. The prayers starts in front of the hotel so if your by any chance late you can easily pray just going out of the main door of the hotel. The always clean that road before prayer. The room service was amazing as everyone was well up to the task and always changed our towels and gave us water when we needed. The hotel check in process was great as I dealt with the front desk manager and he was excellent. The only drawback is the hotel do not have direct access to the road so you need to go to the clock tower underground where everyone gets dropped off and then use any of the elevators to go level 1 and walk less than a minute. If you call the hotel they will send a staff member there to pick you up from the clock tower drop off place underground. Overall a great hotel. Highly recommend Read less

Great location, rooms are a bit small but service was fantastic. MD Rahat the room service guy was fabulous. Well looked after us. Cleaned the room everyday and providing with... Read more

Great location, rooms are a bit small but service was fantastic. MD Rahat the room service guy was fabulous. Well looked after us. Cleaned the room everyday and providing with essentials. Rooms and bathrooms were clean. Everything was in walking reach. Great stay good service. Will be booking again next time In Shaa Allah. Read less

Great location and affordable prices. I had a solo room and the room is a bit small but it’s enough for one person. Toilets have amenities kits and rooms and... Read more

Great location and affordable prices. I had a solo room and the room is a bit small but it’s enough for one person. Toilets have amenities kits and rooms and floors were very clean. Staff are friendly and helpful. What I like the most about this hotel is the quietness you can see they were organized and kept the atmosphere very relaxing. I will definitely stay here next time. Read less

It was all perfect. The rooms are clean, staff are accommodating and friendly. The food was so delicious, mouth watering and fresh. Thanks to their Moroccan Chef Adel he was... Read more

It was all perfect. The rooms are clean, staff are accommodating and friendly. The food was so delicious, mouth watering and fresh. Thanks to their Moroccan Chef Adel he was awesome and assisted us with all our needs especially with food. Read less

I am currently staying at this hotel and so far it has been a pleasant experience. The service is very prompt and rooms are clean and adequate. Dining halls are... Read more

I am currently staying at this hotel and so far it has been a pleasant experience. The service is very prompt and rooms are clean and adequate. Dining halls are spacious. Best part of this hotel is the proximity to the Haram. Read less

Thank you Moroccan Chief Adil for the wonderful experienced. You gave me 100% total guest satisfaction. The food was great and the staff were hospitable. Everything was excellent and surely... Read more

Thank you Moroccan Chief Adil for the wonderful experienced. You gave me 100% total guest satisfaction. The food was great and the staff were hospitable. Everything was excellent and surely will come back soon. Read less

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the... Read more

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the access to the hotel as it is neither adjacent to access road nor the underground parkings. You have to walk with luggage to the nearby access road. Also sometimes the pedestrian access remains close specially closer to prayer times. Also staff were very polite and caring, Tito was an excellent manager at the hotel. Overall very good experience. Read less

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the... Read more

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the access to the hotel as it is neither adjacent to access road nor the underground parkings. You have to walk with luggage to the nearby access road. Also sometimes the pedestrian access remains close specially closer to prayer times. Overall very good experience Read less

Not a bad hotel, very close to the haram. Our rooms were very spacious with free WiFi and Air Con. There are two restaurants which we didn't really use except... Read more

Not a bad hotel, very close to the haram. Our rooms were very spacious with free WiFi and Air Con. There are two restaurants which we didn't really use except for breakfast. Staff are on hand to help and any queries / problems we had were resolved satisfactorily. Only downside is vehicles are not allowed up here so the luggage had to be carted in which the hotel staff did. Read less

Hotel is at good location and its proximity to Haram is good advantage. Breakfast buffet is brief and good enough. Our family enjoyed the stay in general, however there are... Read more

Hotel is at good location and its proximity to Haram is good advantage. Breakfast buffet is brief and good enough. Our family enjoyed the stay in general, however there are few scopes of improvement. Front staff is bit unresponsive, request for luggage movement at checkout was not granted. There is no access for taxi or car parking, often guest has to travel long to get taxi. Housekeeping on call was not working, needed to remind them quite often. Room makeup was not done for our four days of stay that generally expected of a 3-5 star hotel. Hotel by look if quite old fashioned, however this or all above aspects can be ignored for comfort of walkable distance to Haram. Read less

The rooms are not well maintained, they are old and worn. The location is perfect, it is not complicated or a long walk to enter and exit the hotel like... Read more

The rooms are not well maintained, they are old and worn. The location is perfect, it is not complicated or a long walk to enter and exit the hotel like some of the other larger hotels. Shops and food outlets nearby. I stayed here for convenience not for the luxury. Read less

The room are pretty small and not exactly same as they shown in pics. The hotel needs some serious upgrades, specially the carpet are quite old. The only good thing about the... Read more

The room are pretty small and not exactly same as they shown in pics. The hotel needs some serious upgrades, specially the carpet are quite old. The only good thing about the hotel is its location, Bangladeshi staff is pretty supportive and Mr. Khan who follow ups on all of your issues. Rest of the staff is a mess. Read less

A very nice and comfortable place to perform religious obligations. Located very close to Haram. Hotel provides 5 star facilities to customers. Check in process is very convenient. Staff well... Read more

A very nice and comfortable place to perform religious obligations. Located very close to Haram. Hotel provides 5 star facilities to customers. Check in process is very convenient. Staff well behaved and courteous. Read less

I would rate this 5 star hands down. Great customer service, great room service and fantastic breakfast buffet. But I am rating it 2 so people know that this hotel... Read more

I would rate this 5 star hands down. Great customer service, great room service and fantastic breakfast buffet. But I am rating it 2 so people know that this hotel has no access for cars, buses or taxis. If you are carrying more than one suitcase then this hotel is not for you. You're taxi will not be allowed to cross the checkpoints. It's 30 min walk. The fourth checkpoint is strictly blocked for any people coming in. I showed the security my reservation and still he didn't let me pass. I was lucky to have found 2 guys who know the system I guess, and portered my two luggage to the hotel. And then when we checked out, same issue. My taxi couldn't clear any check points because it was a big van with no passenger. So the hotel bellman got my luggage all the way through 2 checkpoints. From there I had to hire a small taxi, load my 3 suitcases at this point, for SR 20 for a 2 min drive where my transportation was waiting for me. Just ridiculous how it's a nightmare with the no taxi access to the hotel. If you are not carrying any suitcases then it's the best hotel. Otherwise completely opposite. For families with luggage, please select any hotel inside the clock tower, they all have access to transport in the basement. Read less

𝗧𝗛𝗘 𝗪𝗢𝗥𝗦𝗧 𝗛𝗢𝗧𝗘𝗟 𝗘𝗩𝗘𝗥! I stayed in Elaf Kinda for 9 nights and not even a single day I could get in my room without having issues with the key card.... Read more

𝗧𝗛𝗘 𝗪𝗢𝗥𝗦𝗧 𝗛𝗢𝗧𝗘𝗟 𝗘𝗩𝗘𝗥! I stayed in Elaf Kinda for 9 nights and not even a single day I could get in my room without having issues with the key card. Every single day I had to go reception to swipe 💳 the key card or to have new replaced one. Many guests has been having the similar issue. I've spoken to the hotel manager in reception, he told me it's not upto him and he can't do anything on this. Also, this hotel needs few staffs who can actually communicate with guests in English, for example if I call room service he use to hang up because he couldn't speak English... Similar issue with the one and only female receptionist who can't speak or understand any English and she seemed so confused, aggressive and irresponsible. The hotel rate I would give 3*, the windows are very dirty, those who already stayed can witnessed everything I mentioned here. It's definitely not international standard! Lastly, I personally thank all the Bangladeshi workers of this hotel they've been extremely polite and helpful if any credit left, then it goes to them. The Arab staffs are completely useless! Read less

Refund is pending for more than 4 months. Very poor communication and costumer care. Had to raise my complain to Ministry of Tourism hotel via complaints number: 930 Receive a call from... Read more

Refund is pending for more than 4 months. Very poor communication and costumer care. Had to raise my complain to Ministry of Tourism hotel via complaints number: 930 Receive a call from the hotel telling me they will refund my expenses for the cancel booking as soon as possible. Till now no action from hotel. Stay away from this property if you want your peace of mind. Read less

Simpler to get in and out of the hotel unlike the other clock tower hotels, where one has to spend a lot of time at ground level trying to get... Read more

Simpler to get in and out of the hotel unlike the other clock tower hotels, where one has to spend a lot of time at ground level trying to get in, amidst a lot of chaos. It is also more serene whereas the the clock tower hotel lobbies were so overcrowded and noisy. Very serene atmosphere. Great buffet for all three meals. Neatly maintained rooms. Highly recommend. Read less

The hotel is fine and it's location is a big advantage as it is right next to haram but they cheap out on breakfast. The first day breakfast was decent... Read more

The hotel is fine and it's location is a big advantage as it is right next to haram but they cheap out on breakfast. The first day breakfast was decent but then a lot of guests arrived and they reduced the number of juices and the number of sweet items available in breakfast. Also the hot water for tea would run out and there was no replacement immediately available. They would pour 30 liters to water heater and it would take 20 minutes to heat the water. So your either wait that long or just give up the idea of tea. Read less

I stayed at Elaf Kinda for one night and can assure you that this hotel is far better than Pullman ZamZam and Rotana. The girl at the reception and her... Read more

I stayed at Elaf Kinda for one night and can assure you that this hotel is far better than Pullman ZamZam and Rotana. The girl at the reception and her manager were super friendly. I was upgraded to Quadruple suite with partial haram view. The room was very clean and comfortable. Breakfast was delivered to our room due to Covid and it was as good as the buffet with omelette, hash brown, boil egg, croissant, cake, fruits and what not! The hotel is very caring and provided the best customer service I ever had in hotels in Makkah. Read less

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a... Read more

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a smile. The location is convenient, close to Masjid Nabve. Breakfast was very tasty .Especially restaurant manager was very cooperative guy there. I would recommend for a no-frills, pleasant experience! Read less

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly... Read more

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly outclass, making our stay both comfortable and memorable. A special thank you to Chef Rafat, whose omelets and pancakes were simply the best—our mornings were made delightful thanks to his culinary skills. We are also deeply grateful to Ahmed Essa and Abdul Rahman for their kind gesture in upgrading us to a suite, ensuring our family could stay together in comfort. Their hospitality truly made a difference. The housekeeping team deserves a big shout-out as well—they were always available and attentive, keeping everything spotless and welcoming. Last but not least, our sincere thanks to the hotel management for maintaining such high standards and ensuring the best services for their guests. Your dedication to excellence is evident in every detail. Looking forward to our next visit! Read less

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her... Read more

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her how she is and she should make dua for him ; He left to Sudan and my daughter still asked about brother Rasheed .. Jazakallah fir making our experience wonderful … Our room was haram view beautiful , it was a bit crowed with all the beds; we had a wonderful housekeeping guy brother Fahad; He was an exceptional hard worker and knew what we needed and cleaned the room to our satisfaction; he was overworked but smiled Madam do you need anything else ? Even though the hot water wasn’t working and it wasn’t his job to fix but he got someone to help us right away .. two days in a row they kept coming to fix but wasn’t getting fixed the front desk upgraded us to a room but the front office people were not very friendly from checking in to being upgraded everything was about it money.. As the hot water wasn’t working which they changed the room and I had a Ziyarah to go to and I had to delay it to help the bell boy the character and what needed to be done was so poorly by the front desk .. I was so upset and I was delayed to the Ziyarah and they didn’t care ..a great disappointment The kitchen manager was nice especially to my elderly father which made me very happy ; he would always smile and ask him if we needed anything .. The Chef who made the egg and pancakes was so nice to my children and myself he worked so hard and made the best pancakes and omelettes .. he always smiled and was very efficient with making our food.. thank you for making our experience great Brother Ashfaque was very nice and helpful bringing our suitcase to our room very nice bell man very overwhelming with all the work but always smiles and was patient .. Our waiter at the breakfast was nice; brother Choton Ali was very nice and accommodating.. Close to the Nisa side.. very grateful for the stay and all the positive and good efforts Read less

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially... Read more

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially the breakfast was 5 star standard. Ali from breakfast restaurant really went out of the way to ensure our table was always catered for; from tea to pancakes, he knew what we wanted before we asked for it. Really felt like a personal service; pls pass on our special thanks. Breakfast was definitely 5 star standard. Chef Majid made the best omelettes and was always friendly, despite the popularity and early morning queue. Also our usual house keeping staff ensured our room (1035) was clean and fresh everyday; pls pass on our thanks (I’ve forgotten the names). Lastly, I would also like to pass on special thanks to Abdul Rehman from reception who greated us at check in and gave us an outstanding room especially for my disabled mother who would be able to enjoy haram view when reading slaah from the room (with sounds of Azaan and imam leading prayers in the room (live). My mother is eternally grateful. Many many thanks team Taiba Front; a job well done. Pls have your hotel rated again as I am sure it will be rated 5 star!⭐ ⭐ ⭐ ⭐ ⭐ PS we stayed for 8 nights and the plastic plates and cutlery (some reviews have mentioned) was only temporary for a few days since the kitchen was being refurbed. They’d quickly switched to proper plates and cutlery after a few days. If guests had bothered to ask then I’m sure the staff would have explained like they did to us. Read less

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari... Read more

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari of the hotel was very soft spoken, courteous, friendly and very caring. He was always available to supervise the service. My Best Wishes. Read less

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The... Read more

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The cleanliness was exceptional – the bathroom and toilet were thoroughly cleaned, and everything was left fresh and tidy. Abdul was also incredibly helpful and friendly throughout our stay, always checking in to make sure we had everything we needed like spare towels etc... and ensuring our room was Clean. His attention to detail and dedication to his work truly stood out. Excellent service and cleaning like this really makes a difference – thank you, Abdul Hakim, for helping make our stay so enjoyable! Read less

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job... Read more

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job keeping the room clean.md Jihad Cleaned my room safely an beautifully. He is a good boy.♥️ My family and I really enjoyed the stay and will definitely comeback in future Read less

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room... Read more

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room was very spacious with two separate 'bedrooms' and a small kitchen which was very nice. The shower room was also very clean and spacious too. We didn't eat breakfast here so I cannot comment on that. The location is excellent, the hotel is very close to the ladies entrance/ prayer area to Masjid Nabawi, as well as all of the shops, restaurants and even pharmacies. Housekeeping staff were also very kind and helpful. Read less

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is... Read more

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is number of lifts. In rush hours you have to wait for several minutes before it’s your turn to board the lift.Overall a very good experience. Read less

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent... Read more

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent service. The housekeeping staff on our floor ( 7th floor): Sajid Miah, Ramadan and Ruben were very helpful, and did a great job keeping the room clean. We ordered room service it was good although it took a long time to get order for some unknown reason. Areas of improvement: electrical outlets need to be fixed. Heavy load on lifts My family and I really enjoyed the stay and will definitely comeback in future Read less

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails,... Read more

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails, basically it’s a way for them to now sell our room for triple the price! Now has left us with having to book another ! IF THESE ARE THE ISSUES WE ARE HAVING BEFORE EVEN REACHING OUR DESTINATION IMAGINE THE STAY WITH THEM. Read less

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise... Read more

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise perfect hotel, clean, convenient and lots of eateries in the vicinity. Beautiful view of the whole masjid uninterrupted view of the dome from the Haram view rooms. Read less

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no... Read more

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no access to it but very nice service, was able to request food on demand in buffets area, very nice service / employees willing to help and make your stay very positive Read less

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her... Read more

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her for 6SR! Really poor way to treat people who pay good money for a SUHOOR buffet. Food however had good flavours. Reception was very rude and not friendly. Broken items in our suite: towel holder, toilet seat, TV, kettle. Not enough lifts for the number of guests they have, had to use stairs as queues for lifts were very long. Location was the only thing good about this hotel as very close to Masjid An Nabawi. Not worth the almost £1000/night we paid for this hotel as very poor service and customer service especially regarding the suhoor….kids were thirsty and hungry. Read less

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made... Read more

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made us sick every time without fail. Every time we tried to order room service, they tried to convince us to go to the buffet instead, and by the time the food got delivered to our room, it’d already be cold (we didn’t even get our correct order sometimes). There are 3 elevators but half the time only one was in service, and it was ALWAYS filled at capacity so we’d be waiting up to 20 minutes just to try to get on. Our room neighbours were always screaming in the middle of the night so we didn’t even sleep well, and reception did nothing about it. Read less

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was... Read more

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was a huge line. The elevators take FOREVER, even though there are two different ones at two different locations. The hotel feels so cramped always a terrible scent within the hallways, and the room was the worst nightmare. Bed sheets have stains, carpets dirty, and a jungle of mess under the beds!!! Absolutely disgusting. Water heater was off the first day , someone came after 30 minutes and fixed it, the lights switch was behind my brothers pillow which was very annoying whenever he lay down. Rooms walls are so thin you can hear everything going on in the hallway and anyone walking by can hear anything you are saying in the room. There were flys and ants in the bathrooms. When my bags were dropped off the bell boy just rolled them to me aggressively and even hit my neighbors door and just left. There is a disturbing alarm that goes off every few hours even in the night time when you were sleeping. Employees say it’s no worry but alarm still went off for the 4-5 days I was there. Rooms never come with towels you always have to call and they take 20 minutes just to bring you towels. Rooms are so packed you have no room to store your luggage. Furthermore, back to the elevators , they take forever and are so tiny. The buttons to call for elevators are broken because of frustrating guests I am guessing. The restaurant they have smelled like dead fish every time you go there. And when I finally went to speak to the manager about this , he never apologized and told me to speak to my travel agent… I mean what kind of manager and hotel is this. This is not a hotel and more like a motel. I DON’T RECOMMEND this hotel to anyone. Read less

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean.... Read more

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean. Phone doesn't work. The housekeeping is terrible the whole day goes and your room is not cleaned. Stains on beddings. Don't be fooled by pics on internet. Bathroom door handle broken. Read less

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up... Read more

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up which restricts guests from using some of them. You can wait for long periods before getting into a lift. Other guests cut their way through into the lift, so be prepared to be patient. Fortunately I stayed on the 3rd Floor so I was able to use the stairs, but for elderly guests it might be a problem. The breakfast starts little later then other hotels. The beds are also slightly smaller than other hotels. You have to remind house keeping daily to make up your room. Although these issues, I will only return if I get a booking on level 2 or 3. Otherwise the lift really stresses me out. Read less

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some... Read more

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some stick stuff. Even the bathroom door and frame had lots of splashes of dried up soap. Windows were so dirty from inside. I took my wipes and clean the whole thing as I wouldn't stay in such condition. I wasn't expecting this at all. So unhygienic. Rooms and hallways were so dingy. Carpet is disgusting. They gave us complimentary fruits that was so nice of them. My request to hotel management is to maintain a good cleanliness standard. Hotel itself is built nice but dirtiness killed the good vibe. Read less