Our room was very good with a full view of the Kaaba. The facilities had everything that one could possibly need and more. The food was also very good with... Read more

Our room was very good with a full view of the Kaaba. The facilities had everything that one could possibly need and more. The food was also very good with an incredible amount of variations. Would recommend this hotel fully for a close stay to the Kaaba as it only takes around 10 minutes of walking on a crowded day. If you are concidering this hotel, do yourself a favor and pick it. Read less

We are very satisfied with the hotel room and service. The things that beings the ratings down are the breakfast choice is quite limited and access to the hotel from... Read more

We are very satisfied with the hotel room and service. The things that beings the ratings down are the breakfast choice is quite limited and access to the hotel from the shopping center is quite confusing. Other than that, everything is top notch! The room was very clean, housekeeping was very attentive, even the other staff (receptionist when checking in, restaurant staff, etc) were very polite and helpful. Read less

My stay at the hotel was absolutely wonderful! Everything was spotless, the service was fast and professional, and the atmosphere was so relaxing. A special thanks to Raneem Qusti, she... Read more

My stay at the hotel was absolutely wonderful! Everything was spotless, the service was fast and professional, and the atmosphere was so relaxing. A special thanks to Raneem Qusti, she was extremely kind, helpful, and professional — she truly made my experience unforgettable. The location is perfect, and the elegant design adds a touch of luxury. Definitely a place I would love to stay at again and highly recommend! 🌟🌟🌟🌟🌟 Read less

Amazing hotel. Just need to get used to how to use the elevators and different floors numbering. Not all elevators are active all the time. Waiting time is long at... Read more

Amazing hotel. Just need to get used to how to use the elevators and different floors numbering. Not all elevators are active all the time. Waiting time is long at times for elevators. Very convenient location and very good service. Clean, professional and timely service. When you arrive, your luggage is taken and delivered to your room while you check in. Water, dental hygiene kits, quality soap, shampoo, body wash, hand soap, lotion are provided along with plenty of towels. Cleaners visit regularly to check if you need more water or for cleaning. Low speed wifi is provided. If dinner is not part of the package, it is available for a charge of 120 Riyals, definitely worth it because it is a quality and healthy buffet. Read less

I recently stayed at the hotel and was thoroughly impressed by the housekeeping services. The room was impeccably clean, well-organized, and maintained to a high standard. The bathroom was spotless,... Read more

I recently stayed at the hotel and was thoroughly impressed by the housekeeping services. The room was impeccably clean, well-organized, and maintained to a high standard. The bathroom was spotless, with fresh towels, well-stocked amenities, and no signs of dirt or grime-truly a refreshing experience. A special mention goes to Tabish, the housekeeping supervisor, who ensured everything was in perfect order. His attention to detail, professionalism, and willingness to address any requests promptly made my stay even more comfortable. Read less

Mr. Ali Al Safrani was very friendly, assisting me and all the group doing hajj tirelessly. Your housekeeping team did the work diligently. The building is very well maintained, the... Read more

Mr. Ali Al Safrani was very friendly, assisting me and all the group doing hajj tirelessly. Your housekeeping team did the work diligently. The building is very well maintained, the location is great and the hotel has many access to places. The food served was much better that the neighbourhood hotel in the clock tower. Read less

I had an excellent housekeeping experience during my stay in Room 2911. The staff was prompt, friendly, and paid close attention to every detail. The room was always cleaned to... Read more

I had an excellent housekeeping experience during my stay in Room 2911. The staff was prompt, friendly, and paid close attention to every detail. The room was always cleaned to perfection—fresh linens, spotless bathroom, and everything neatly arranged. It truly made my stay more comfortable and enjoyable. Big thanks to the housekeeping team for their hard work and professionalism. Highly recommended. Read less

I had a great experience with the housekeeping service. The staff was professional, punctual, and thorough. Every area was cleaned to a high standard 28 floor were spotless, surfaces dust-free,... Read more

I had a great experience with the housekeeping service. The staff was professional, punctual, and thorough. Every area was cleaned to a high standard 28 floor were spotless, surfaces dust-free, and the bathrooms were immaculate. They paid attention to detail and were respectful of my space and belongings.specially Thanks supervisor Mr Manna and his team Read less

I'm currently staying at this hotel and I must say, the experience has been wonderful so far. One of the standout aspects has been the housekeeping service. My room is... Read more

I'm currently staying at this hotel and I must say, the experience has been wonderful so far. One of the standout aspects has been the housekeeping service. My room is always clean, tidy, and well-stocked with everything I need. A big thank you to Mohammad Sazzad, the housekeeper who has been taking care of my room. He is incredibly polite, efficient, and pays great attention to detail. His dedication and friendly attitude have truly made my stay more comfortable and enjoyable. Keep up the great work! Read less

What a brilliant hotel. The facility, location and Concierge service was great (Amin bellman)provided good service. Also all staff make this hotel memorable and convenient for all. This was... Read more

What a brilliant hotel. The facility, location and Concierge service was great (Amin bellman)provided good service. Also all staff make this hotel memorable and convenient for all. This was my first trip to do Umrah and I was accompanied by my elderly parents. Alhanouf was brilliant at check in recognising this and providing us with a room upgrade with a Haram view and complimentary breakfast. This made all the difference for the comfort of my parents and I would commend her highly and thank her for this trip of a lifetime. Read less

We stayed at the hotel for 6 nights the hotel is a great location for the Haram including having Kaaba views however there were a few things which can be... Read more

We stayed at the hotel for 6 nights the hotel is a great location for the Haram including having Kaaba views however there were a few things which can be improved. It is also worth knowing there are 2 lifts required to get to your room but the lifts are frequent but busy at times. 1. Our room had 4 beds was to solved in a day or so however no one came to remove the beds so we were very tight on space this was agreed at check in would be resolved 2. We had to ring housekeeping several times for them to bring towels to our room given room clean was not timely. 3. Even after requesting a room clean with the sign on the door no one would come so I would have to tell the housekeeping team I saw in other rooms to clean mine or call reception to get it cleaned sooner 4. I requested a staff member to send some zamzam to my room to which he agreed and it didn't come which is disappointing 5. The check in and check out process was not efficient as there was only 1 member on the front desk and therefore took a while which isn’t great 6. On check out we called 1 hour before we wanted to leave to ensure someone was there to bring our bags and no one came and also called again. In the end we had to go downstairs and only then someone came up with me 7. The breakfast process needs to be smoother by opening all 3 areas to make it easier for everyone the queues are very long and a lot of pushing and shoving which could be avoided. 8. The breakfast drinks are very limited and need to speak to the right people to request proper krak tea. The Moroccan supervisor was great I forgot his name and was very helpful to get us karak tea with milk. 9. When the food runs out on the counter it takes a long time for the staff to refill for example I was waiting for 5 mins for bread to be refilled Read less

I recently stayed at the Swiss Hotel Al Maqam and had a truly wonderful experience. The hotel was clean, comfortable, and ideally located for everything I needed. The staff were... Read more

I recently stayed at the Swiss Hotel Al Maqam and had a truly wonderful experience. The hotel was clean, comfortable, and ideally located for everything I needed. The staff were polite and helpful throughout my stay, making me feel welcome and well taken care of. A special mention goes to Sazzad, the cleaner responsible for room 3220. He was incredibly professional, friendly, and attentive to detail. My room was always spotless and well-stocked, thanks to his hard work. It’s clear he takes pride in what he does, and it really made a difference in the quality of my stay. I highly recommend this hotel to anyone visiting the area and hope to return again soon! Read less

Staying at Swissotel Al Maqam was a wonderful experience from start to finish. The hotel’s proximity to the Haram is incredibly convenient—just take any elevator from the Clock Tower to... Read more

Staying at Swissotel Al Maqam was a wonderful experience from start to finish. The hotel’s proximity to the Haram is incredibly convenient—just take any elevator from the Clock Tower to P5, and you’re right there. Our room with a Kaaba view was beyond words—such a spiritually uplifting sight to wake up to each day. The shared mosque on P9 was another great feature, allowing us to pray in congregation with ease. I strongly suggest booking a package that includes breakfast or half board. The meals were varied, fresh, and perfect for families. What’s more, the pricing often covers two adults and two children, making it excellent value. A special mention to Mr. Mazen at the Front Desk—he made our stay even better. He’s extremely courteous, speaks English fluently, and always greeted us with a warm smile. His respectful and helpful manner really stood out. Mr. Adel at front seat while checkin was very professional, polite n humble with good command over English. Over all excellent staff in all areas. In short, this hotel offers not just convenience and comfort, but a peaceful and welcoming atmosphere that enhances your spiritual journey. Highly recommended! Read less

I must say, my experience was exceptional. The room was clean and well-maintained, providing a comfortable atmosphere for my stay. One of the standout aspects of my visit was the housekeeping... Read more

I must say, my experience was exceptional. The room was clean and well-maintained, providing a comfortable atmosphere for my stay. One of the standout aspects of my visit was the housekeeping team. They were absolutely excellent! Their attention to detail and commitment to ensuring a tidy environment truly enhanced my stay. Every time I returned to my room, it felt fresh and welcoming. Overall, I highly recommend this hotel, especially if you're looking for top-notch service and a cozy room. I look forward to returning in the future! Read less

Ahmad Khair is great staff, he helped me a lot and showed me how to use the facilities around the hotel. I appreciate his help and he deserves 5 stars.... Read more

Ahmad Khair is great staff, he helped me a lot and showed me how to use the facilities around the hotel. I appreciate his help and he deserves 5 stars. Hotel is great and staff at the reception were great Mr. Year is amazing. Thanks to both of them. Read less

This is a nice hotel very close to the Kaaba. A short walk of 3 min leads you to the entrance of the grand mosque. The hotel is in a... Read more

This is a nice hotel very close to the Kaaba. A short walk of 3 min leads you to the entrance of the grand mosque. The hotel is in a big mall which opens into the courtyard leading to the grand mosque. Elevators that are common to the mall and the hotel are busy. The hotel has its own elevators that take you down to the haram which are less busy. The food is good. Fresh fruit choice is limited to only apples and oranges sometimes watermelon. Staff is very friendly and helpful. Mohamed took good care of me as I worked on my laptop during breakfast. Thanks Mohamed! Overall, It is very convenient for travelers willing to spend the extra bucks. Read less

The staff were fantastic to deal with and extremely helpful. They were caring and compassionate, special mention to Mr razaul bell man he ensure our stay was a comfortable one. This is... Read more

The staff were fantastic to deal with and extremely helpful. They were caring and compassionate, special mention to Mr razaul bell man he ensure our stay was a comfortable one. This is the standard of service you would expect from a five star hotel! Well done guys! keep it up! Read less

We were in 3327 and 3328 from 24 July to 28 July When we entered in hotel we were greeted by the amazing aroma like great fragrance like oud I loved... Read more

We were in 3327 and 3328 from 24 July to 28 July When we entered in hotel we were greeted by the amazing aroma like great fragrance like oud I loved that fragrance. Very beautiful and very clean. To sum it up. It was a great stay and we had a lovely time. Read less

Excellent experience from check in to check out. All round great performance from staff ranging from front office, housekeeping, breakfast service. Well done team - given how busy the hotel... Read more

Excellent experience from check in to check out. All round great performance from staff ranging from front office, housekeeping, breakfast service. Well done team - given how busy the hotel is the standard is great. Perfect location and route to haram; not through the mall which is distracting and pretty busy. There will be small areas of improvement here and there but given the number of people and requests they have to deal with it’s fine. Read less

The room service needs improvement in terms of how fast they provide things. Apart from this its a good hotel. It has a separate lift which is really helpful in... Read more

The room service needs improvement in terms of how fast they provide things. Apart from this its a good hotel. It has a separate lift which is really helpful in rush hours. The Kaaba view rooms are great. The receptionist Ahmed Motwali was really nice to us which made our stay great. Overall, will recommend it. Read less

The hotel location is one of the best. The view is breathtaking and with premier view to the Kaaba straight out of the bed. The rooms are clean, spacious and... Read more

The hotel location is one of the best. The view is breathtaking and with premier view to the Kaaba straight out of the bed. The rooms are clean, spacious and well maintained. Housekeeping staff are super friendly. Special thanks to The Manager Mr. Ramadan, Supervisor Mr. Mahmoud and Abdel Hafez for their great help and professionalism. They all had a big smile on their face and willing to help! Read less

The Swiss Maqam in mecca was wonderful. The staff is so attentive and their service is excellent. I wanted to give a special thank you to Tabish he is wonderful... Read more

The Swiss Maqam in mecca was wonderful. The staff is so attentive and their service is excellent. I wanted to give a special thank you to Tabish he is wonderful and helpful. He run around making sure everything is perfect for the guests. Hardest workers I’ve seen in a long time. Would gladly come back to this hotel in future Read less

Everything was spot on! Had a great time praying next to the Kaaba within 10-15 minutes walking distance. We were given the Kaaba view rooms when picking rooms. The restaurant... Read more

Everything was spot on! Had a great time praying next to the Kaaba within 10-15 minutes walking distance. We were given the Kaaba view rooms when picking rooms. The restaurant staff were extra helpful as me, my uncle, my grandma, my mum and aunties had experienced one of the best services where tea was given when ordered politely from the waiters. The staff are always there when needed and called upon and they have the solution to any problem. Read less

Great customer service starting from concierge through front desk staff and ending with housekeeping friendly workers. I also made a mistake when entering my personal info during the reservation process... Read more

Great customer service starting from concierge through front desk staff and ending with housekeeping friendly workers. I also made a mistake when entering my personal info during the reservation process and it was solved instantly by the Duty Manager Mr. Amro who has done everything possible to make this a joyful experience! Thanks to all staff and would definitely come back again. Dr. Ahmed Hospitality Professor Read less

Pros: 1. Close to Alharm 2. Acceptable staff cooperation 3. Spacious rooms 4. Delicious breakfast menu (won’t regret it) 4. Easy checkout process through whatsapp Cons: 1. Rooms aren’t that clean, especially beds. 2. Bugs that tick and... Read more

Pros: 1. Close to Alharm 2. Acceptable staff cooperation 3. Spacious rooms 4. Delicious breakfast menu (won’t regret it) 4. Easy checkout process through whatsapp Cons: 1. Rooms aren’t that clean, especially beds. 2. Bugs that tick and caused huge swelling of hand 3. Bathroom sink isn’t draining (I had to fix it) Overall: Nice place to stay, I would come again and hopefully no cons at all. Read less

Amazing hotel, very near to the holy mosque, breakfast was perfect and has good variety. We had excellent dinner dining experience. Arabic Mix grilled was delicious. Room dinning staff’s service was... Read more

Amazing hotel, very near to the holy mosque, breakfast was perfect and has good variety. We had excellent dinner dining experience. Arabic Mix grilled was delicious. Room dinning staff’s service was courteous. Read less

Not really might type of hotel. There are too many things to mention. I would not recommend. Value for money is not there. What you pay here, in Dubai you... Read more

Not really might type of hotel. There are too many things to mention. I would not recommend. Value for money is not there. What you pay here, in Dubai you would be pleased. Read less

It is my first time staying at this place, the staff are amazing and professional. The place is so clean and smells very good. I recommend this place to whom... Read more

It is my first time staying at this place, the staff are amazing and professional. The place is so clean and smells very good. I recommend this place to whom ever want to visit Mecca. Read less

By far the best hotel experience in my 41 years of life. The reception team were amazing, hats off and a credit to Rotana. See you next time we’re in... Read more

By far the best hotel experience in my 41 years of life. The reception team were amazing, hats off and a credit to Rotana. See you next time we’re in town and your definitely recommend to all friends and family. Read less

We were staying for two nights. The hotel has everything we need. Great location, it's very close to the prophet mosque. We were in rooms 710 and 711. The rooms... Read more

We were staying for two nights. The hotel has everything we need. Great location, it's very close to the prophet mosque. We were in rooms 710 and 711. The rooms were immaculate and the linens were changed when we requested. The staff were friendly with great customer service. Special thank you to Sharif who served us with friendliness and helpfulness during our breakfast. The food was delicious. Definitely, we will return. 🙂❤️ Read less

Had a great time dining at the restaurant in Al Manakha Rotana Hotel! The food was super tasty, lots of options, not just Arabic and international, but also dishes that... Read more

Had a great time dining at the restaurant in Al Manakha Rotana Hotel! The food was super tasty, lots of options, not just Arabic and international, but also dishes that suit Asian taste buds. Everything was flavorful and nicely presented. The service was awesome too, everyone was friendly and helpful, especially Mas Sharif from Indonesia. And the location is super convenient, just near Gate 310 of Masjid Nabawi. Definitely worth a visit! Read less

This hotel was hands down amazing it was extremely personable, extremely accommodating, the staff was nothing but sweet. The rooms were super clean they give you the option to choose... Read more

This hotel was hands down amazing it was extremely personable, extremely accommodating, the staff was nothing but sweet. The rooms were super clean they give you the option to choose if u want house keeping or not daily with just a click of a button. Breakfast was amazing there is something for everyone sweet, salty, light or heavy and definitely good quality. And the location is close to EVERYTHING nothing was more than 10 min away from us. Read less

I am extremely disappointed with the service I received from Samir at the restaurant. During breakfast, he made me move several times, acting as if he owns the place. He... Read more

I am extremely disappointed with the service I received from Samir at the restaurant. During breakfast, he made me move several times, acting as if he owns the place. He makes you feel completely unwelcome, and his attitude ruined the entire experience. While the breakfast options are decent, Samir’s behaviour has made me avoid breakfast at this hotel entirely. I don’t normally like to leave bad reviews, but I have worked in customer service for over 10-15 years, and I know how important it is to treat guests with respect and professionalism. We’ve spent our hard earned money to come for Umrah, and to be treated so poorly is unacceptable. Samir lacks basic customer service skills, makes guests feel unwelcome, and clearly needs more training. The hotel itself doesn’t look like a 4-star if you see it, you would think it’s a 5 star hotel. However, there are some issues, particularly with the lifts. They don’t seem to work properly when you press a button, such as 1, it lights up and then disappears, and the lift either stays on the same floor or goes back to the ground floor. This can be very frustrating and inconvenient. While the hotel has potential, these issues and poor service let it down. Read less