This is my 2nd time staying at this hotel for umrah with family. 100m from Masjidil Haram. Clean Rooms, Good service from staff- Mr Shahadul. . Value for money compare... Read more

This is my 2nd time staying at this hotel for umrah with family. 100m from Masjidil Haram. Clean Rooms, Good service from staff- Mr Shahadul. . Value for money compare to nearby hotel. Mostly, English speaking personnel. Quite room. Spacious for triple room. Very satisfied with the hotel. Read less

My stay at Elaf Kinda Hotel was truly wonderful. The staff were not only professional but also very friendly and welcoming, always greeting guests with a smile and offering help... Read more

My stay at Elaf Kinda Hotel was truly wonderful. The staff were not only professional but also very friendly and welcoming, always greeting guests with a smile and offering help whenever needed. The location is absolutely perfect — just a few steps away from the Haram, which made it very convenient for prayers and visiting the Holy Mosque. The rooms were clean, well-organized, and comfortable, creating a relaxing atmosphere after a long day. Overall, it is a hotel that combines excellent service, cleanliness, and an ideal location and will definitely choose this hotel again for my next visit. Thank you Read less

The hotel is overall very good, especially for its excellent location close to the Holy Mosque. The staff were very welcoming, and the receptionist kindly gave me the worker’s number... Read more

The hotel is overall very good, especially for its excellent location close to the Holy Mosque. The staff were very welcoming, and the receptionist kindly gave me the worker’s number to help carry my luggage, which I appreciated. However, I want to be honest about a few points. The room soundproofing is not good — I could hear people in the hallways as well as construction noises from the building nearby. Also, the entrance is a bit difficult to access, especially during prayer times, since Google Maps directed me to the back entrance instead of the front under the Makkah Towers. In general, the hotel is good and convenient, but it would be much better if they improve the room insulation and make the main entrance easier to access. Read less

Visited this week, excellent service. It’s newly opened so everything was so well organised. No crowd at all and so peaceful. Made going to mosque for fajr possible. Overall, if... Read more

Visited this week, excellent service. It’s newly opened so everything was so well organised. No crowd at all and so peaceful. Made going to mosque for fajr possible. Overall, if I ever go for umrah again will surely book this hotel. Read less

A successful choice of accommodation, in terms of location near the Holy Mosque, and in terms of cleanliness and room service, the service provided by Mr. Imran was excellent. What made... Read more

A successful choice of accommodation, in terms of location near the Holy Mosque, and in terms of cleanliness and room service, the service provided by Mr. Imran was excellent. What made the experience even better was the hotel management's cooperation in handling the reservation. Although my reservation was made through an intermediary company, I found them responsive and provided suitable solutions with flexibility and professionalism. They are commendable and rewarded for their efforts in ensuring the service of the guests of God. A very positive experience, and I look forward to staying again in the future, God willing. Read less

I had a wonderful stay at Elaf Kinda. The staff at the reception were exceptionally kind and welcoming, and I am especially grateful for being allowed to check in early,... Read more

I had a wonderful stay at Elaf Kinda. The staff at the reception were exceptionally kind and welcoming, and I am especially grateful for being allowed to check in early, which made my trip much more convenient. The bell boy, Raju, was extremely helpful and accommodating throughout my stay, ensuring everything went smoothly. Although the room size felt a bit small, it was clean, comfortable, and well-maintained. I also appreciated the complimentary fruits, even if they were provided only once during my four-day stay. Overall, the service and hospitality more than made up for any minor details. A great experience, and I would gladly stay here again. Highly recommended for anyone looking for a warm and professional hotel in Makkah! Read less

I had a pleasant stay at Elaf Kinda. The management and reception staff were very nice and friendly, which made me feel welcome throughout my visit. I especially enjoyed the... Read more

I had a pleasant stay at Elaf Kinda. The management and reception staff were very nice and friendly, which made me feel welcome throughout my visit. I especially enjoyed the daily welcome drink at Level L — a lovely touch of hospitality. The prayer room was comfortable and convenient, and I truly appreciated the “English Spa” toiletries by Gilchrist & Soames — they added a luxurious feel to the stay. Overall, Elaf Kinda provides good service. However, I believe the housekeeping could improve; they only cleaned the room after being called. Also, the room was smaller compared to other luxury hotels, although its close proximity to Masjid al-Haram Read less

I came in after hajj. Great place, Lifts many and fast, many intelligent sensors foe lighting. Easy to go down and straight to tawaf area. Surau attach with the masjid... Read more

I came in after hajj. Great place, Lifts many and fast, many intelligent sensors foe lighting. Easy to go down and straight to tawaf area. Surau attach with the masjid corridor and can pray from surau for elderies or times with masjidil haram imam. Foods, water pharmacy, bus station are within 1 to 5 min walk. All staff are very nicr and helpfull. Breakfast many need some improvement for variaties for asian people Read less

Fantastic experience at Elaf Kinda Hotel! The central location made it incredibly convenient—just steps away from everything we needed. The rooms were clean and comfortable, the food was excellent, and... Read more

Fantastic experience at Elaf Kinda Hotel! The central location made it incredibly convenient—just steps away from everything we needed. The rooms were clean and comfortable, the food was excellent, and the staff provided outstanding customer service throughout our stay. Highly recommended for anyone looking for comfort and convenience. Read less

Wonderful Stay at Elaf Kinda Hotel, Makkah – January 2025 We had a truly blessed experience staying at Elaf Kinda Hotel during our Umrah trip in January 2025. The hotel’s prime... Read more

Wonderful Stay at Elaf Kinda Hotel, Makkah – January 2025 We had a truly blessed experience staying at Elaf Kinda Hotel during our Umrah trip in January 2025. The hotel’s prime location near the Haram made it incredibly convenient to attend prayers and perform our rituals with ease. The rooms were clean, comfortable, and peaceful, and the staff was welcoming and helpful throughout our stay. We especially appreciated the easy access to the mosque, which allowed us to focus on our worship without any hassle. Overall, Elaf Kinda was the perfect base for our spiritual journey, and we would highly recommend it to anyone visiting Makkah. Read less

I stayed here with my family for 4 days and the hotel is fantastic. Very very close to Haram. Only 2 mins walk and your there. The prayers starts in... Read more

I stayed here with my family for 4 days and the hotel is fantastic. Very very close to Haram. Only 2 mins walk and your there. The prayers starts in front of the hotel so if your by any chance late you can easily pray just going out of the main door of the hotel. The always clean that road before prayer. The room service was amazing as everyone was well up to the task and always changed our towels and gave us water when we needed. The hotel check in process was great as I dealt with the front desk manager and he was excellent. The only drawback is the hotel do not have direct access to the road so you need to go to the clock tower underground where everyone gets dropped off and then use any of the elevators to go level 1 and walk less than a minute. If you call the hotel they will send a staff member there to pick you up from the clock tower drop off place underground. Overall a great hotel. Highly recommend Read less

Great location, rooms are a bit small but service was fantastic. MD Rahat the room service guy was fabulous. Well looked after us. Cleaned the room everyday and providing with... Read more

Great location, rooms are a bit small but service was fantastic. MD Rahat the room service guy was fabulous. Well looked after us. Cleaned the room everyday and providing with essentials. Rooms and bathrooms were clean. Everything was in walking reach. Great stay good service. Will be booking again next time In Shaa Allah. Read less

Great location and affordable prices. I had a solo room and the room is a bit small but it’s enough for one person. Toilets have amenities kits and rooms and... Read more

Great location and affordable prices. I had a solo room and the room is a bit small but it’s enough for one person. Toilets have amenities kits and rooms and floors were very clean. Staff are friendly and helpful. What I like the most about this hotel is the quietness you can see they were organized and kept the atmosphere very relaxing. I will definitely stay here next time. Read less

It was all perfect. The rooms are clean, staff are accommodating and friendly. The food was so delicious, mouth watering and fresh. Thanks to their Moroccan Chef Adel he was... Read more

It was all perfect. The rooms are clean, staff are accommodating and friendly. The food was so delicious, mouth watering and fresh. Thanks to their Moroccan Chef Adel he was awesome and assisted us with all our needs especially with food. Read less

I am currently staying at this hotel and so far it has been a pleasant experience. The service is very prompt and rooms are clean and adequate. Dining halls are... Read more

I am currently staying at this hotel and so far it has been a pleasant experience. The service is very prompt and rooms are clean and adequate. Dining halls are spacious. Best part of this hotel is the proximity to the Haram. Read less

Thank you Moroccan Chief Adil for the wonderful experienced. You gave me 100% total guest satisfaction. The food was great and the staff were hospitable. Everything was excellent and surely... Read more

Thank you Moroccan Chief Adil for the wonderful experienced. You gave me 100% total guest satisfaction. The food was great and the staff were hospitable. Everything was excellent and surely will come back soon. Read less

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the... Read more

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the access to the hotel as it is neither adjacent to access road nor the underground parkings. You have to walk with luggage to the nearby access road. Also sometimes the pedestrian access remains close specially closer to prayer times. Also staff were very polite and caring, Tito was an excellent manager at the hotel. Overall very good experience. Read less

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the... Read more

A fantastic hotel at a fantastic location. The front desk staff is very friendly and supportive. The rooms are okay, the beds are bit smaller but comfortable. The only problem is the access to the hotel as it is neither adjacent to access road nor the underground parkings. You have to walk with luggage to the nearby access road. Also sometimes the pedestrian access remains close specially closer to prayer times. Overall very good experience Read less

Not a bad hotel, very close to the haram. Our rooms were very spacious with free WiFi and Air Con. There are two restaurants which we didn't really use except... Read more

Not a bad hotel, very close to the haram. Our rooms were very spacious with free WiFi and Air Con. There are two restaurants which we didn't really use except for breakfast. Staff are on hand to help and any queries / problems we had were resolved satisfactorily. Only downside is vehicles are not allowed up here so the luggage had to be carted in which the hotel staff did. Read less

Hotel is at good location and its proximity to Haram is good advantage. Breakfast buffet is brief and good enough. Our family enjoyed the stay in general, however there are... Read more

Hotel is at good location and its proximity to Haram is good advantage. Breakfast buffet is brief and good enough. Our family enjoyed the stay in general, however there are few scopes of improvement. Front staff is bit unresponsive, request for luggage movement at checkout was not granted. There is no access for taxi or car parking, often guest has to travel long to get taxi. Housekeeping on call was not working, needed to remind them quite often. Room makeup was not done for our four days of stay that generally expected of a 3-5 star hotel. Hotel by look if quite old fashioned, however this or all above aspects can be ignored for comfort of walkable distance to Haram. Read less

The rooms are not well maintained, they are old and worn. The location is perfect, it is not complicated or a long walk to enter and exit the hotel like... Read more

The rooms are not well maintained, they are old and worn. The location is perfect, it is not complicated or a long walk to enter and exit the hotel like some of the other larger hotels. Shops and food outlets nearby. I stayed here for convenience not for the luxury. Read less

A very nice and comfortable place to perform religious obligations. Located very close to Haram. Hotel provides 5 star facilities to customers. Check in process is very convenient. Staff well... Read more

A very nice and comfortable place to perform religious obligations. Located very close to Haram. Hotel provides 5 star facilities to customers. Check in process is very convenient. Staff well behaved and courteous. Read less

The room are pretty small and not exactly same as they shown in pics. The hotel needs some serious upgrades, specially the carpet are quite old. The only good thing about the... Read more

The room are pretty small and not exactly same as they shown in pics. The hotel needs some serious upgrades, specially the carpet are quite old. The only good thing about the hotel is its location, Bangladeshi staff is pretty supportive and Mr. Khan who follow ups on all of your issues. Rest of the staff is a mess. Read less

I would rate this 5 star hands down. Great customer service, great room service and fantastic breakfast buffet. But I am rating it 2 so people know that this hotel... Read more

I would rate this 5 star hands down. Great customer service, great room service and fantastic breakfast buffet. But I am rating it 2 so people know that this hotel has no access for cars, buses or taxis. If you are carrying more than one suitcase then this hotel is not for you. You're taxi will not be allowed to cross the checkpoints. It's 30 min walk. The fourth checkpoint is strictly blocked for any people coming in. I showed the security my reservation and still he didn't let me pass. I was lucky to have found 2 guys who know the system I guess, and portered my two luggage to the hotel. And then when we checked out, same issue. My taxi couldn't clear any check points because it was a big van with no passenger. So the hotel bellman got my luggage all the way through 2 checkpoints. From there I had to hire a small taxi, load my 3 suitcases at this point, for SR 20 for a 2 min drive where my transportation was waiting for me. Just ridiculous how it's a nightmare with the no taxi access to the hotel. If you are not carrying any suitcases then it's the best hotel. Otherwise completely opposite. For families with luggage, please select any hotel inside the clock tower, they all have access to transport in the basement. Read less

𝗧𝗛𝗘 𝗪𝗢𝗥𝗦𝗧 𝗛𝗢𝗧𝗘𝗟 𝗘𝗩𝗘𝗥! I stayed in Elaf Kinda for 9 nights and not even a single day I could get in my room without having issues with the key card.... Read more

𝗧𝗛𝗘 𝗪𝗢𝗥𝗦𝗧 𝗛𝗢𝗧𝗘𝗟 𝗘𝗩𝗘𝗥! I stayed in Elaf Kinda for 9 nights and not even a single day I could get in my room without having issues with the key card. Every single day I had to go reception to swipe 💳 the key card or to have new replaced one. Many guests has been having the similar issue. I've spoken to the hotel manager in reception, he told me it's not upto him and he can't do anything on this. Also, this hotel needs few staffs who can actually communicate with guests in English, for example if I call room service he use to hang up because he couldn't speak English... Similar issue with the one and only female receptionist who can't speak or understand any English and she seemed so confused, aggressive and irresponsible. The hotel rate I would give 3*, the windows are very dirty, those who already stayed can witnessed everything I mentioned here. It's definitely not international standard! Lastly, I personally thank all the Bangladeshi workers of this hotel they've been extremely polite and helpful if any credit left, then it goes to them. The Arab staffs are completely useless! Read less

Refund is pending for more than 4 months. Very poor communication and costumer care. Had to raise my complain to Ministry of Tourism hotel via complaints number: 930 Receive a call from... Read more

Refund is pending for more than 4 months. Very poor communication and costumer care. Had to raise my complain to Ministry of Tourism hotel via complaints number: 930 Receive a call from the hotel telling me they will refund my expenses for the cancel booking as soon as possible. Till now no action from hotel. Stay away from this property if you want your peace of mind. Read less

Simpler to get in and out of the hotel unlike the other clock tower hotels, where one has to spend a lot of time at ground level trying to get... Read more

Simpler to get in and out of the hotel unlike the other clock tower hotels, where one has to spend a lot of time at ground level trying to get in, amidst a lot of chaos. It is also more serene whereas the the clock tower hotel lobbies were so overcrowded and noisy. Very serene atmosphere. Great buffet for all three meals. Neatly maintained rooms. Highly recommend. Read less

I stayed at Elaf Kinda for one night and can assure you that this hotel is far better than Pullman ZamZam and Rotana. The girl at the reception and her... Read more

I stayed at Elaf Kinda for one night and can assure you that this hotel is far better than Pullman ZamZam and Rotana. The girl at the reception and her manager were super friendly. I was upgraded to Quadruple suite with partial haram view. The room was very clean and comfortable. Breakfast was delivered to our room due to Covid and it was as good as the buffet with omelette, hash brown, boil egg, croissant, cake, fruits and what not! The hotel is very caring and provided the best customer service I ever had in hotels in Makkah. Read less

The hotel is fine and it's location is a big advantage as it is right next to haram but they cheap out on breakfast. The first day breakfast was decent... Read more

The hotel is fine and it's location is a big advantage as it is right next to haram but they cheap out on breakfast. The first day breakfast was decent but then a lot of guests arrived and they reduced the number of juices and the number of sweet items available in breakfast. Also the hot water for tea would run out and there was no replacement immediately available. They would pour 30 liters to water heater and it would take 20 minutes to heat the water. So your either wait that long or just give up the idea of tea. Read less

"All the staff were exceptional, with outstanding service and a warm, welcoming demeanor. Captain Rezaul's team was particularly impressive, demonstrating a perfect blend of professionalism and kindness. Our 5-day stay... Read more

"All the staff were exceptional, with outstanding service and a warm, welcoming demeanor. Captain Rezaul's team was particularly impressive, demonstrating a perfect blend of professionalism and kindness. Our 5-day stay was consistently excellent, with a seamless and issue-free experience. I highly recommend this team to anyone traveling from the UK or other countries – you won't be disappointed!" Read less

One of the Best Hotel Stays I’ve Ever Had I recently spent couple nights at this luxury hotel in a truly stunning location, and I must say—it was one of the... Read more

One of the Best Hotel Stays I’ve Ever Had I recently spent couple nights at this luxury hotel in a truly stunning location, and I must say—it was one of the best hotel experiences I’ve had, both in Saudi Arabia and internationally. From start to finish, everything exceeded my expectations. The service was exceptional: the staff checked in on me personally by phone three times a day and responded immediately to any request I made. I genuinely felt cared for and spoiled throughout my stay. The attention to detail, comfort, and hospitality were outstanding—and for the price I paid, it was easily the best value I’ve ever gotten at a luxury property. Highly recommended for anyone looking for top-tier service and an unforgettable experience. Read less

This is the very first time we book a hotel with Taiba hotel. Usually we always booked the front hotels near the ladies gates . This hotel is closer to... Read more

This is the very first time we book a hotel with Taiba hotel. Usually we always booked the front hotels near the ladies gates . This hotel is closer to gate 310 which is very near to roza rasool. So first point convenient. Second rooms are spacious and very new. Third service is excellent from front desk to room service. Fourth point breakfast have a huge selection and everything is excellent. And the morning staff under the manger MR. RAJA and his whole team is very professional and ready to make you pampered by there great service. One of the server MR. SHAB I have to tell about him was so caring and remember what we liked and what we want. They do have cafe also it's serve Starbucks coffee plus non Starbucks too. They do have room service for dining & i had great experience in it . Food was great. lady who worked explain what is the local brand & which one is there. Excellent service there too. Finally, highly recommended and worth it to be here. One more thing if you are here do try there fresh juices and most importantly kakra chai super 👌 yummy 😋!!!! Read less

I had a fantastic experience during my stay at Taiba Madina hotel.The staff was incredibly welcoming and helpful, always going the extra mile to ensure our comfort. The room was... Read more

I had a fantastic experience during my stay at Taiba Madina hotel.The staff was incredibly welcoming and helpful, always going the extra mile to ensure our comfort. The room was clean, spacious, and well-equipped with everything we needed. The bed was super comfortable, and we had a beautiful view from the window. The location is perfect—close to major attractions, restaurants, and public transport. We also enjoyed the breakfast buffet, which had a wide variety of fresh and tasty options. What really stood out was the attention to detail and the genuine hospitality. We felt well taken care of and would definitely return. Highly recommend for both business and leisure travelers! Read less

It’s my pleasure to stay in the Taiba Madinah Hotel after completing the Hajj 2025. The service of this hotel is really outstanding. We were from Al Bait hajj group.... Read more

It’s my pleasure to stay in the Taiba Madinah Hotel after completing the Hajj 2025. The service of this hotel is really outstanding. We were from Al Bait hajj group. Captain Reza and his team were really amazing and welcoming very smiling and friendly. Outstanding, delicious wide variety of foods, desserts and drinks really impressed all our family members. Really appreciate the services and support of all the staffs of this hotel. Read less

Love the food! Excellent variety of different types of food. Cheese heaven. Gorgeous view of the Prophet’s Mosque from the restaurant. Super clean, very helpful stuff. As a Canadian travel... Read more

Love the food! Excellent variety of different types of food. Cheese heaven. Gorgeous view of the Prophet’s Mosque from the restaurant. Super clean, very helpful stuff. As a Canadian travel advisor, I give Taiba Madinah hotel 5 star on every level of service. We enjoyed our breakfast and dinner with a wonderful view. Highly recommended! Read less

We stayed 5 nights.. we loved our stay & satisfied with their services. The location is excellent, especially for the mens. Nearby markets & decent food options. Room cleaning guy was so nice... Read more

We stayed 5 nights.. we loved our stay & satisfied with their services. The location is excellent, especially for the mens. Nearby markets & decent food options. Room cleaning guy was so nice & humble. Room was nice & clean and also specious, especially the bathroom. Read less

I have enjoyed my first breakfast at Taiba Madinah Hotel, excellent service, with variety of food to choose from. Staff were very attentive with smile on their faces, nothing was... Read more

I have enjoyed my first breakfast at Taiba Madinah Hotel, excellent service, with variety of food to choose from. Staff were very attentive with smile on their faces, nothing was a problem ready to serve and answer questions. My complements to the chef and his team, and to the manager to run the restaurant efficiently. Thank you. Read less

Hi I traveled from the USA with my mother. we had such great service and I really enjoyed my stay here. captain Reza hospitality was great and also his... Read more

Hi I traveled from the USA with my mother. we had such great service and I really enjoyed my stay here. captain Reza hospitality was great and also his team. The food and the location is very convenient. The experience is 10/10. I would definitely come back again and stay here with no hesitation. Hotel Management Taiba Medina was 10/10 Read less

Our stay at Taiba Madinah Hotel was exceptional from start to finish. The location is ideal—just steps away from the Prophet’s Mosque—making it easy and peaceful to attend prayers at... Read more

Our stay at Taiba Madinah Hotel was exceptional from start to finish. The location is ideal—just steps away from the Prophet’s Mosque—making it easy and peaceful to attend prayers at any time of day. One of the highlights of our stay was the warm welcome we received from Mr. Hussam at the front desk. He was always smiling, kind, and genuinely helpful. His positive attitude and professionalism made us feel instantly at ease and added a special touch to our experience. It’s rare to find someone who consistently goes above and beyond to ensure guests feel comfortable, and Mr. Hussam truly made a difference. The rooms were clean and comfortable, with a beautiful view of the Haram, and the service throughout the hotel was excellent. The restaurant offered a wide variety of delicious food, catering to all tastes. I highly recommend Taiba Madinah Hotel to anyone visiting the holy city—it’s a perfect combination of convenience, comfort, and heartfelt hospitality. Read less

Alhamdullillah we were able to spend four beautiful days at this hotel. Coming from the U.S., we were looking for a place with close proximity to Madinah for us and... Read more

Alhamdullillah we were able to spend four beautiful days at this hotel. Coming from the U.S., we were looking for a place with close proximity to Madinah for us and our family members and this place did not disappoint. We were able to walk back and forth to and fro to the masjid for our prayers and back. It’s a one minute walk to Masjid Al Manawara and right in front of Masjid Al Qamama (the masjid where Prophet Muhammed (ﷺ) prayed for rain. The service is amazing. The staff so hospitable, always giving Salams, and catering to whatever needs you need. Every day in Ramadan, they would have ghisr coffee and Sukari dates for all the guests. On Eid Day, they passed out roses, cupcakes, cake cookies, to all the guests. I loved the architecture of this hotel - beautifully designed - the elevator when the doors close ( inside) it has the doors of Masjid Al Munawwarah. The rooms are spacious,clean, and they have a water boiler with tea so you can have tea whenever you want. I highly recommend getting the breakfast and dinner at the hotel- it’s fantastically amazing! Fresh, with a variety of amazing choices and cuisines. We were hooked on the cardamom tea/karak/shay Adani, fresh juices, fruit, desserts, range of food from daal, soup, chicken, Mandi, lamb, meat, bechamel, potatoes , salads, olives, cheeses, etc… Read less

I've stayed in this hotel for one night in a unit facing the ground mosque. The best thing about this hotel is its location, It's facing the mosque from the... Read more

I've stayed in this hotel for one night in a unit facing the ground mosque. The best thing about this hotel is its location, It's facing the mosque from the imam side. Which means that entering the mosque is much easier due to the smaller crowd compared to the hotels at the back of the mosque. The units are clean and well maintained, Especially that it is under heavy use all year long. I've been to more luxurious hotels, but they are not far off from what I've seen in this hotel.The restaurant in the hotel is good and the food choices are also good. The reception is friendly and experienced, and transportation is near by. All in all, my experience in this hotel was very positive and I highly recommend it. Read less

Located on northern nabawi, so you must left earlier to get space behind imam. Elevator for down during hajj season is no function, what a 5* hotel. Mild chlorine odour on water,... Read more

Located on northern nabawi, so you must left earlier to get space behind imam. Elevator for down during hajj season is no function, what a 5* hotel. Mild chlorine odour on water, especially if you use hottube. Housekeepjng team polite, dilgent and responsive but somehow not completed the job (i think this is management direrction, see below). Soundproof ness it was very good. Waterpresssure also good. Wifi internet speed good. Toiletries nearly completed but the housekeeping team not giving what it should, for example shavings kits, extra soap and shampoo (since the room occupied by 5 people, so you cannot only giving qty for 2 people isnt it?) Its also happened for th towel, tea/coffe/sugar, even you hide the water heater behind the cupboard , what a service.. just keep it out of the room if you didnt want your guests use it rather that hide it. Somehow management, please if you already take contract for accepeted Indonesian hajj guests, be full service or you may not take it at all. Yes, were not regular guest (umra) that only stay 2-3 nights. Yes we will not buying anything from Starbucks, or even your resto/room service, but yes we also giving tips for housekeeping team and make your occupancy high (even full) during hajj season, isnt it profit for your hotel? So please be full service Read less

Staying in this hotel is value for money. It is clean, nicely air conditioned with fresh and delicious food and best of all is location, which is hardly 5 min... Read more

Staying in this hotel is value for money. It is clean, nicely air conditioned with fresh and delicious food and best of all is location, which is hardly 5 min from Haram. Read less

If I were to sum up my stay at this hotel in one word, it would be fantastic. The hotel location is very good, a couple of minutes walk from... Read more

If I were to sum up my stay at this hotel in one word, it would be fantastic. The hotel location is very good, a couple of minutes walk from the Mosque. The hotel room was very spacious compared to other hotels that I’ve stayed in Madinah before. The staff was very nice, always on beck and call, always assisting us and catering to our requests like that of the late checkout. Hebah and Fatimah were both very accommodating. Keep it up! 🌟🌟🌟🌟🌟 Read less

It's a beautiful hotel, one of my friend is working there, Miss Haneen. She invited me , it was breakfast time they have a beautiful restaurant facing towards the Al-Haram,... Read more

It's a beautiful hotel, one of my friend is working there, Miss Haneen. She invited me , it was breakfast time they have a beautiful restaurant facing towards the Al-Haram, where they serve breakfast, although i didn't eat, it looks delicious. I almost met all the dinning n kitchen staff, they were so kind n respectable. N if i got any chance i want to get a job in this property. Read less

Amal from Guest services was really nice and helpful throughout our stay! Thank you for looking after our comfort during our stay. The hotel isn’t really modern, I didn’t really like... Read more

Amal from Guest services was really nice and helpful throughout our stay! Thank you for looking after our comfort during our stay. The hotel isn’t really modern, I didn’t really like the room and bathroom, but there isn’t anything wrong in particular. The hair dryer in the room i stayed in wasn’t working. The staff at the restaurant are not very professional, we asked to order from the in room dining menu instead of buffet for dinner. The guy was hesitant at first & then asked us to sit at the far corner.. weird.. it wasn’t crowded. the food wasn’t great either, bland, and they took a long to serve even the starters! And something wasn’t cooked, the spring roll i believe was still frozen, as as a compensation they served us fresh fruits after. Overall, i dont think i would stay here again. Read less

Rubbish hospitality...basic cleanliness they don't know...they wash the used tea cups in the toilet with plain water and keep it back!!! Buffet is just stale bread of days and variety... Read more

Rubbish hospitality...basic cleanliness they don't know...they wash the used tea cups in the toilet with plain water and keep it back!!! Buffet is just stale bread of days and variety not more than 3 main course! They don't provide hair conditioner which is staple! Basic courtesy the dinning, room service and housekeeping staff don't have! 0 hospitality! Only plus is location is very close by to Haram! Read less

Very good location. The staff were very helpful. Especially Md Mahadi (supervisor) who would always ask if we needed anything and was always willing to help and provide great customer... Read more

Very good location. The staff were very helpful. Especially Md Mahadi (supervisor) who would always ask if we needed anything and was always willing to help and provide great customer service. The rooms were tidy and clean with an amazing view of the Masjid. Overall a great place to come if your looking for friendly staff, location and shopping /food. Read less

I was sitting in the Starbucks cafe and Hakim was very nice and kind. He was polite and the service was great. I really enjoyed it and I’ve been one... Read more

I was sitting in the Starbucks cafe and Hakim was very nice and kind. He was polite and the service was great. I really enjoyed it and I’ve been one week here with my son and we had a really nice time thank you Hakim. There are very nice people here and thank you for making us happy and making the guests happy to. God bless him Read less

Marvellous Location with emotionally spiritual view of the Haram and Green Dome- especially sitting, everyday, in the Starbucks cafe, with amazing hospitality from Hakim. He really made the stay worth... Read more

Marvellous Location with emotionally spiritual view of the Haram and Green Dome- especially sitting, everyday, in the Starbucks cafe, with amazing hospitality from Hakim. He really made the stay worth it. All The front desk were also excellent and always attended to our requests promptly. Read less

Spent about a week in December 2021. Very lovely stay well worth every penny. Pros: proximity to the masjid, awesome buffet, friendly English speaking reception staff. Our rooms got upgraded, hotel and... Read more

Spent about a week in December 2021. Very lovely stay well worth every penny. Pros: proximity to the masjid, awesome buffet, friendly English speaking reception staff. Our rooms got upgraded, hotel and rooms smell so fresh and clean. Cons Toilet in room 1011 slow to flush. Takes ages to get enough water to flush and needs looking into. Will definitely stay here in future visits Read less

The collaboration of the hotel with Motawif as the organizing company voor the hajji could not be worse. I have never experienced a worse service level. People who... Read more

The collaboration of the hotel with Motawif as the organizing company voor the hajji could not be worse. I have never experienced a worse service level. People who have never met were put forcefully in the same hotel room. In all my travels I have never ever had such an experience. If you try to come to agreable understanding with the management of the hotel they point towards motawif. This is not in my view how a 5 star hotel should treat their guests. Read less