I travelled for Umrah with my husband and our two daughters between 9–20 April with Zam Zam Travels, and I cannot praise them enough for the outstanding service we received... Read more

I travelled for Umrah with my husband and our two daughters between 9–20 April with Zam Zam Travels, and I cannot praise them enough for the outstanding service we received from start to finish. I have travelled with them on two previous occasions and this was the third. Like before on previous trips, from the moment we booked, Brothers Fahim and Sharif in the Birmingham office were incredibly supportive. They made sure we had all the information we needed, answered all our questions with patience and clarity, and helped us feel completely at ease ahead of our journey. Once we arrived in Saudi Arabia, the care and support continued seamlessly. Brother Mahmood in Makkah and Brother Afsar in Madinah were both exceptional. They guided us through the completion of our Umrah as soon as we landed and offered continuous support to help us make the most of our time in Makkah and Madinah. Their knowledge, kindness, and dedication were truly appreciated. The Ziarats in both cities were especially moving and beautifully organised – a real highlight of the trip. As a mother travelling with two daughters, I felt very reassured throughout. It was a deeply spiritual and memorable experience for our whole family, and a lot of that was down to the professionalism and warmth of the Zam Zam team. Thank you so much — we look forward to booking our next trip with you again and highly recommend you to others planning their Umrah Hajj journey’s. Read less

My family and I recently travelled for Umrah from 9–20 April through Zam Zam Travels, and I can honestly say the experience was exceptional from beginning to end. This was... Read more

My family and I recently travelled for Umrah from 9–20 April through Zam Zam Travels, and I can honestly say the experience was exceptional from beginning to end. This was our second Umrah trip with Zam Zam, having also undertaken Hajj with them a while back too. From the initial booking stage, Brothers Fahim and Sharif at the Birmingham office were incredibly professional and supportive. They made sure we had all the necessary information and documentation, and they were always available to answer our questions and put our minds at ease before travelling. Their attention to detail and warm approach gave us real peace of mind, especially with our tailored needs of dates and times of travel. On the ground, the support continued with equal excellence. Brother Mahmood in Makkah and Brother Afsar in Madinah were both extremely helpful and approachable. From guiding us through the completion of our Umrah upon arrival to helping us maximise our time in both holy mosques, their knowledge and dedication made a big difference. The Ziarats in both cities were beautifully organised and added a deeply meaningful dimension to our trip, a useful and helpful reminder of the key historic sites and events in Islam. As a parent, I really appreciated how smoothly everything ran. We were able to focus fully on our worship and spiritual experience without worrying about logistics. My family and I are truly grateful to Zam Zam Travels for helping us create another memorable and blessed moment. Highly recommended — we would definitely travel with them again. Read less

Alhamdulillah - just got back from our first Umrah Trip and it was wonderful from start to finish. Everything was seamless. Our leader (Abu Ubaydah) was so caring, thoughtful and... Read more

Alhamdulillah - just got back from our first Umrah Trip and it was wonderful from start to finish. Everything was seamless. Our leader (Abu Ubaydah) was so caring, thoughtful and inspiring. He was able to give us clear information on the Ziyaarats, check in on me and my family at various points throughout the trip and provide support whenever needed. The hotels were less than 5 mins walk from both Masjids and coaches were available when travelling certain distances. Inshallah we will be travelling with Zam Zam ltd. again in the future - Ameen. We have recommended this group to our relatives as well. We made great friends on the trip and as a first Umrah trip - it is experience I will treasure. May Allah (swt) bless you. Ameen. Read less

Most incredible experience in this Dunia so far. Brother Ameer who travelled with us from Zam zam travel was very knowledgeable and explained things beautifully Alhamdullilah especially in the Ziarats.... Read more

Most incredible experience in this Dunia so far. Brother Ameer who travelled with us from Zam zam travel was very knowledgeable and explained things beautifully Alhamdullilah especially in the Ziarats. Zam Zam travels was very organised with people ithere to support their operation and our visit. May Allah SWT accept all their duas. Definitely will go back Insha'allah and use them again! Read less

Alhamdullilah, this was my first experience completing Umrah. I am so pleased to say that the whole journey was organised well, and ran smoothly day to day. Our group leader... Read more

Alhamdullilah, this was my first experience completing Umrah. I am so pleased to say that the whole journey was organised well, and ran smoothly day to day. Our group leader (Abu Ubaydah) was kind, considerate, thoughtful, and made sure to check in daily to see how we were feeling and doing. The ziyarats were completed via coach (as a group) and these were very insightful, but there was also opportunities to experience both Makkah and Madina independently from the rest of the team. As someone who can feel anxious about travelling, this truly was an incredible experience spiritually and I’m very thankful to Zam Zam ltd. To mention also- the hotels at both locations were less than 2 minutes from the Haram and the Nabawi mosques, meaning we could access easily for prayers, and not get lost!! Alhamdullilah 🤲🏽 Read less

For Hajj We went with Zamzam travels through Al-Rajhi. Overall they weren’t helpful. The 5 days in Mina was Oke for us Alhamdulilah. It was managed in the best way... Read more

For Hajj We went with Zamzam travels through Al-Rajhi. Overall they weren’t helpful. The 5 days in Mina was Oke for us Alhamdulilah. It was managed in the best way possible by Al Rajhi. On the other hand a lot of elderly people were stranded and that could have been avoided. Customer service was horrendous by Zam zam travels - They really didn’t apologise for anything. Anyone booking Hajj- avoid Zamzam travels. Read less

ZamZam Travels Ltd in conjunction with Al Rahji along with my family ruined a lot of peoples Hajj this year. They had horrendous communication with us, even before we left for... Read more

ZamZam Travels Ltd in conjunction with Al Rahji along with my family ruined a lot of peoples Hajj this year. They had horrendous communication with us, even before we left for Hajj, we received our flight tickets for the Hajj the day before departure (16th June 2023). We then had to quickly organise transport to take us the 5hr journey to London Heathrow for the next day, upon arrival at the airport terminal there were no representatives from ZamZam Travels or Al Rajhi to be seen. This disorganisation continued for the whole duration of our Hajj journey. No one from ZamZam could be bothered to answer any of our questions while in Makkah. Even during Hajj days itself in Mina and Arafat there seemed to be a complete lack of care towards us pilgrims especially the elderly and less abled, many were left to fend for themselves. Transportation between hotels on our shifting package was also a complete shambles, we kept being told different times of when the coach would be arriving and in the end we paid for a taxi to take us and our luggage to the next hotel. Overall, i would advise anyone looking to book a Hajj package in the future to check which companies the package is affiliated with and to avoid ZamZam/Al Rajhi as they showed a blatant disregard for the hujjaj and were just completely disrespectful and disappointing. Hopefully they can learn from they mistakes and improve. Read less

Alhamdulillah, my husband and I had an amazing Hajj experience this year on an Al Rajhi package, which was managed by Zamzam travels. This was my first time going, and... Read more

Alhamdulillah, my husband and I had an amazing Hajj experience this year on an Al Rajhi package, which was managed by Zamzam travels. This was my first time going, and everything went smoothly. I couldn’t have asked for everything to go as smoothly as it did. Alḥamdulillah we had everything we needed, but when we did need something, the Zamzam travels staff didn't let us down. I found all the staff to be very friendly and helpful. I am very grateful to have booked an Al Rajhi package and not a package with other organisations like Al Bait who had both men and women free mixing in their tents whilst in Mina and Arafat. Alhamdulillah, overall we had an amazing experience from start to finish and also met some lovely people along the way. Read less

After much stress and difficulty, I completed Hajj this year. I booked a package with Zam Zam Travels but I practically completed the whole pilgrimage without a guide or any... Read more

After much stress and difficulty, I completed Hajj this year. I booked a package with Zam Zam Travels but I practically completed the whole pilgrimage without a guide or any support. Once I landed in Jeddah the guides disappeared. There was a clear lack of organisation and no real interest in helping pilgrims with their needs. Where was the 5* service I paid for? Zam Zam can't justify their extortionate costs. I ended up being my own Guide for my first hajj and I pray I did it correctly and that Allah accepts my efforts. Zam Zam have taken on a huge responsibility for the British Hujjaj and they're not stepping up to the plate. They need to fix up or hand over the responsibility to a better organisation. Read less

Recently went to Umrah using ZamZam Travels. Did not have one fault with travelling with these guys. They offered a Brilliant package which included staying in 5* hotels, which were... Read more

Recently went to Umrah using ZamZam Travels. Did not have one fault with travelling with these guys. They offered a Brilliant package which included staying in 5* hotels, which were all located near the Mosques, shopping malls and restaurants both in Mecca and Medina. Everything was walking distance which made life a lot easier for us all.The staff were all nice and friendly and looked after us all. Met some lovely people during this trip and it’s been an unforgettable, life changing experience, Alhamdulillah. Inshallah everyone gets an opportunity to go. Read less