Last 10 Nights Ramadan Umrah Package

I would like to sincerely commend Abdur Rahman, who provided room service during my stay at Voco Hotel Makkah. I was staying in room 81107, and throughout my entire stay,... Read more

I would like to sincerely commend Abdur Rahman, who provided room service during my stay at Voco Hotel Makkah. I was staying in room 81107, and throughout my entire stay, his service stood out as truly exceptional. Abdur Rahman was incredibly responsive and attentive at all times. No matter the request, big or small, he handled everything with genuine care, efficiency, and a positive attitude. He always made sure our needs were fully understood and promptly taken care of, often going above and beyond what was expected. His willingness to help, calm demeanor, and consistent professionalism made a noticeable difference in our overall experience. What impressed me most was his readiness to assist at any moment and his ability to anticipate our needs even before we had to ask. He carried himself with kindness, respect, and a strong sense of hospitality, which truly reflects the high standards of Voco Hotel Makkah. It’s rare to encounter someone so dedicated and sincere in their role, and Abdur Rahman is a perfect example of excellent customer service. Because of him, our stay was not only comfortable but also memorable. He is undoubtedly a valuable asset to the hotel, and I hope his efforts are recognized and appreciated. Thank you, Abdur Rahman and tean, for making our stay in room 81107 and 81108 such a pleasant and stress-free experience. Read less

I had a very pleasant stay at voco Makkah, and overall everything was excellent. The hotel is located on the main road, Ibrahim Al Khalil, which makes access very convenient. The... Read more

I had a very pleasant stay at voco Makkah, and overall everything was excellent. The hotel is located on the main road, Ibrahim Al Khalil, which makes access very convenient. The check-in process was smooth and well organized. Mr. Faris at the reception was extremely helpful, polite, and professional, which made a great first impression. The rooms were comfortable, the staff were very supportive, and the cleanliness throughout the hotel was up to the mark. I stayed for 8 days with my family, and we felt well taken care of during the entire stay. I have also stayed at voco Makkah previously, and my experience then was equally good. During my earlier stay, the shuttle service was extremely convenient and available at all times, even during prayer times. The shuttle drop-off was at Clock Tower parking, which made it very easy to reach Haram. On this visit, the shuttle drop-off has been changed to Ajyad parking. From there, the walk to Haram is about 5 to 7 minutes, and the shuttle service stops one hour before prayer time. While the earlier arrangement was more convenient, the current setup is still manageable. Overall, voco Makkah is an excellent hotel with great service, cleanliness, and a prime location. I would highly recommend it for families and would be happy to stay here again in the future. Read less

Dear Team, I stayed with you for four days, and my experience was truly wonderful. My room was very comfortable with a nice view, and the hotel’s location is excellent. The staff... Read more

Dear Team, I stayed with you for four days, and my experience was truly wonderful. My room was very comfortable with a nice view, and the hotel’s location is excellent. The staff were highly professional and welcoming. Special thanks to the Front Office team, Housekeeping team, and Room Service team for their outstanding service. Everyone was caring and attentive, which made me feel truly at home. Overall, my stay was amazing. I sincerely appreciate all the efforts of the entire team, and I hope to visit again very soon. Kind regards, Muhammad Imran Read less

Honestly, this is the best hotel I’ve stayed at. The bedroom had everything we needed, and the beds were incredibly comfortable. The lobby and interior are absolutely beautiful, with a... Read more

Honestly, this is the best hotel I’ve stayed at. The bedroom had everything we needed, and the beds were incredibly comfortable. The lobby and interior are absolutely beautiful, with a café and a mall downstairs, which made everything so convenient. Stepping outside to see the Clock Tower was such a lovely view, and the hotel is only a 10–15 minute walk to Masjid Al Haram with an easy and straightforward route. The breakfast buffet and dinner offered a great variety of options, and the food was genuinely delicious. The service was outstanding everyone was welcoming, helpful, and always happy to answer any questions. Room service was also excellent, with a separate menu and delicious food. This was my parents’ and my first Umrah trip, and it was truly memorable. My parents absolutely loved the hotel, and we will definitely be back, inshallah 🤍✨ Read less

I really enjoyed my stay at the hotel.
The housekeeping service was excellent. The room was very comfortable ، large space and clean. The food buffet was excellent for both breakfast and dinner,... Read more

I really enjoyed my stay at the hotel.
The housekeeping service was excellent. The room was very comfortable ، large space and clean. The food buffet was excellent for both breakfast and dinner, and the buffet service was very good.
It would be even better if there were more Lebanese food options ☺️ The reception staff were very friendly, and there is a shuttle bus every 20 minutes to Al-Haram Al-Makki.
The hotel truly deserves its 5-star rating.
I will definitely enjoy booking with you again.
Thank you very much. Read less

I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast... Read more

I had a fantastic stay at the voco Hotel! As a Platinum member, I was pleasantly upgraded to a bigger room, which made my experience even more enjoyable. The breakfast was absolutely outstanding, offering a wide variety of fresh and delicious options. The staff were incredibly friendly, attentive, and fast, making everything seamless from check-in to check-out.and after all that the hotel cost so little making comfortable for stays Read less

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which... Read more

Provided the shuttle but still have to walk a lot to get to Haram. Rooms were decent. Cancelled the booking for us since we were bit late getting there which was weird. Room service was available upon request. Read less

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms... Read more

We have stayed 9 nights (4+5) during our stay in Makkah and we had a very good experience at this hotel from check in to check out. Rooms and washrooms were neat and clean. Service was very good, room cleaning, room service everything was top notch. This hotel gives you facility of 5 star hotel in 2 star hotel prices. Economical with luxury. Shuttle is 24/7 direct from hotel to Haram and if you're comfortable in walking you can also go to Haram by walk especially in night time which is around 1.3 km. Pro tip: go to Haram 1 hour before Salah and comeback hotel after 1 or 1 and half hour later from Salah because right before and after salah shuttle can be too much crowded as we have experienced. Read less

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless... Read more

Value for money guaranteed. Booked King Deluxe. Absolutely loved my stay here! 🚐 24/7 shuttle service — never waited a single minute, whether from the hotel or Haram. 🛏 Room was spotless — crystal clear, super clean sheets, and incredibly comfy. Staff on my floor (7th, Tower 04) were respectful, well-trained, and always on time for cleaning. Loved the thoughtful amenities: free water & tea, fridge, safe, Wi-Fi, iron & board, hygiene items, bathrobe, fresh slippers, prayer mat, Quran, hangers, weight scale, plus complimentary water & dates by reception. AC was perfect, hot water always available. Coming back after Umrah felt like coming home. ❤️ Easily 100/100 — my forever go-to hotel in Makkah. Read less

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it... Read more

Clean, modern, and comfortable hotel just a short shuttle ride from Masjid Al-Haram. Spacious rooms, great service, and ideal for families or groups. The free shuttle runs regularly, though it can get busy during prayer times. Excellent value for a peaceful and well-managed stay in Makkah. Read less

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel,... Read more

Update: I have to update my review to reflect what happened after hajj, they decreased the number of buses significantly without considering the number of visitors still staying in the hotel, resulted in long waiting times for buses to come and waiting your turn or keep standing the whole time, this turned the movement to el haram to nightmare specially that haram gate is now shared with people of another hotels and you have to stay in same line with them. Although i was planning to consider the hotel for umrah later, but after this experience i will certainly look for another hotel near to haram as i can't guarantee the buses availability and timing. The hotel is very nice, rooms are excellent. Room service needs to be improved, it is the first time to stay in a hotel where i have to request room service when needed, and i have to specify what they are required to do, and sometimes when i request 3-4 actions, some of them are done and some don't. We stayed for 2 weeks with almost the same food everyday, but they started introducing new staff after 2 weeks. Read less

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice,... Read more

Food was the biggest let down, other than that this Hotel was pretty Okay. It's a 20 min walk distance from Masjid Al Haram. Rooms are clean! Inside looks nice, I wish their buffet had better tasting food, it might be great tasting for others that do not like any spices/salt. Has a pretty decent market place as well. Me personally, I would have rated it higher, only if the food was better! Read less

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt... Read more

I was extremely disappointed with my stay at this hotel. The service was unacceptable on every level — the staff were unhelpful, inattentive, and at times even rude. It felt like customer satisfaction was the last thing on their minds. The food was by far the worst part of the experience. Most of the dishes were barely edible — poorly cooked, lacked any flavor, and in some cases This was definitely not the experience I expected, and I would not recommend this hotel to anyone looking for a comfortable or enjoyable stay. Read less

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing... Read more

Beautiful Hotel, room service and housekeeping are excellent( food order easy and fast also delicious. Room is clean and quick housekeeping services). My only concern is telephone network are missing you will find telephone network connection due to location however I’m wondering how come they are not able to fix this problem by adding cell phone towers. This is the worst issue can’t make or receive any phone call while I’m in the room and the hotel even Read less

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to... Read more

Mohamed Zwei provided outstanding service during my stay. The toilets were cleaned thoroughly, and the room service was excellent. Everything was spotless thanks to his hard work and attention to detail. Room 61915 was perfectly maintained — truly appreciated! Read less

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the... Read more

Our stay at the hotel was exceptional, and a large part of this positive experience was due to the wonderful work of Mr. Mohammad Tareq who took care of the cleanliness of our room. His meticulousness and attention to detail really made a difference. Every day we returned to a spotless, welcoming room, arranged with care and attention to comfort. What's more, his courtesy and warm smile added a personal touch to our stay. Many thanks to him for his exceptional dedication and professionalism. He deserves our highest recognition! We are in room number 31814 Read less

I had a comfortable stay here! Service was always available when needed. House keeping chaps were so fantastic. Special mention for someone i got really impressed with Mohamed Shajib you... Read more

I had a comfortable stay here! Service was always available when needed. House keeping chaps were so fantastic. Special mention for someone i got really impressed with Mohamed Shajib you made our stay extra special thank you! We will definitely be coming back soon 😊 💖 Read less

I had a very pleasant stay at this hotel. The rooms were compact but clean, comfortable, and well-maintained. The location was excellent, making everything easily accessible and very convenient. Breakfast was... Read more

I had a very pleasant stay at this hotel. The rooms were compact but clean, comfortable, and well-maintained. The location was excellent, making everything easily accessible and very convenient. Breakfast was fresh, tasty, and served on time each morning, which I really appreciated. The staff were exceptionally welcoming and helpful — special thanks to Muhammad Alharbi at reception for his warm smile, Muhammad Ajmal for his constant support, and Mominur for great table service. I’d also like to appreciate Supervisor Zain ul Abideen for his kindness, and Aimon Ali and Arif from housekeeping for their excellent work. InshaAllah, I look forward to visiting again soon. Read less

I would like to share my opinion and experience during my stay in this hotal and found it excellent in all sorts of services. Your morning breakfast service is the... Read more

I would like to share my opinion and experience during my stay in this hotal and found it excellent in all sorts of services. Your morning breakfast service is the best, matchable with any high class hotals of the world. Mr. Ali and Muhammad Jahangir served us very well and dutifully with their beautiful smiles while serving us in the breakfast hall. Loved to stay further and ti.e and again. Your hotal location wise being at a very prime location closest to Masjid e Nabvi had been the best facility. Allah may bless the complete management for providing the best services. Regards. From room 1419 Read less

The hotel rooms were compact but clean and comfortable, and the location was excellent, which made the stay very convenient. The breakfast was good, fresh, and satisfying, with a smooth and... Read more

The hotel rooms were compact but clean and comfortable, and the location was excellent, which made the stay very convenient. The breakfast was good, fresh, and satisfying, with a smooth and timely service each morning. The staff were truly amazing and very welcoming. Muhammad Alharbi always greeted guests with a warm smile at reception, Muhammad Ajmal was always active and helpful, and Mominur provided great service at the tables. Special thanks to Zain ul Abideen, the supervisor , who was very kind. Appreciation also to Aimon Ali and Arif from housekeeping for their good work. InshAllah, I look forward to visiting again soon. Read less

I have had such a terrible experience of this hotel. I ADVISE ALL NOT TO STAY HERE AND CHOOSE A DIFFERENT HOTEL. The rooms were not as described and in... Read more

I have had such a terrible experience of this hotel. I ADVISE ALL NOT TO STAY HERE AND CHOOSE A DIFFERENT HOTEL. The rooms were not as described and in such disgusting and dirty conditions. The mattress is harder than the floor. As someone with severe back pains I would be completely unable to sleep and risk causing damage to my spine. I would require medical assistance, none of which matters to the hotel. Stains on the beds and furniture. Hair and mess all over the floors. Toilet seat broken. faucets of the sink and bidet falling off. Headboard of the bed broken, filthy dirt in the sinks. Brown stains in the sinks. Wardrobes that dont open. Yellow stains (possibly urine) on the bathroom floors. The floorboards are bent and the room has craters in it, the windows dont even close and it was on a high floor. I have images of all this to provide evidence. The hotel staff have been completely unreliable and have not offered any assistance to refund. This all took place within the first 10 minutes of me arriving to the hotel. I have been deceived and warn all other to stay away from this place. I would give 0 stars if i could. I was told i could have a refund from the hotel bu their staff but they said that the agency i booked through must provide approval, well after contacting TRIP.COM, TRIP agreed to provide the refund from their end yet the hotel continues to hold the money and wont give me a refund despite claiming it is TRIP.COM at fault. I have been on call with TRIP for the past 6 hours trying to get into contact with the hotel yet Taiba front refuse despite saying themselves that I can have a refund. Multiple staff members said that i can have my refund yet here i am with nothing. I am in shock at how this place has good reviews but i have had a nightmare experience of this hotel and i am currently on the streets typing this review. Untrustworthy is all i can say from the hotel. Taiba front, if you read this i want my refund ASAP that you said that I can have. This is a matter of my physical health and wellbeing. How can someones conditions be profitted off of. Read less

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a... Read more

Comfortable stay with great value for the price! The room was clean, cozy, and equipped with all the essentials. Staff were friendly and helpful, always ready to assist with a smile. The location is convenient, close to Masjid Nabve. Breakfast was very tasty .Especially restaurant manager was very cooperative guy there. I would recommend for a no-frills, pleasant experience! Read less

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly... Read more

A Heartfelt Thank You to the Hotel Team This was our second stay at the hotel with my family, and once again, the experience was exceptional. The services provided were truly outclass, making our stay both comfortable and memorable. A special thank you to Chef Rafat, whose omelets and pancakes were simply the best—our mornings were made delightful thanks to his culinary skills. We are also deeply grateful to Ahmed Essa and Abdul Rahman for their kind gesture in upgrading us to a suite, ensuring our family could stay together in comfort. Their hospitality truly made a difference. The housekeeping team deserves a big shout-out as well—they were always available and attentive, keeping everything spotless and welcoming. Last but not least, our sincere thanks to the hotel management for maintaining such high standards and ensuring the best services for their guests. Your dedication to excellence is evident in every detail. Looking forward to our next visit! Read less

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her... Read more

Brother Rasheed was so amazing every day greeted my 5 year old so nicely she never forgot him ; He would always greet her by her name and ask her how she is and she should make dua for him ; He left to Sudan and my daughter still asked about brother Rasheed .. Jazakallah fir making our experience wonderful … Our room was haram view beautiful , it was a bit crowed with all the beds; we had a wonderful housekeeping guy brother Fahad; He was an exceptional hard worker and knew what we needed and cleaned the room to our satisfaction; he was overworked but smiled Madam do you need anything else ? Even though the hot water wasn’t working and it wasn’t his job to fix but he got someone to help us right away .. two days in a row they kept coming to fix but wasn’t getting fixed the front desk upgraded us to a room but the front office people were not very friendly from checking in to being upgraded everything was about it money.. As the hot water wasn’t working which they changed the room and I had a Ziyarah to go to and I had to delay it to help the bell boy the character and what needed to be done was so poorly by the front desk .. I was so upset and I was delayed to the Ziyarah and they didn’t care ..a great disappointment The kitchen manager was nice especially to my elderly father which made me very happy ; he would always smile and ask him if we needed anything .. The Chef who made the egg and pancakes was so nice to my children and myself he worked so hard and made the best pancakes and omelettes .. he always smiled and was very efficient with making our food.. thank you for making our experience great Brother Ashfaque was very nice and helpful bringing our suitcase to our room very nice bell man very overwhelming with all the work but always smiles and was patient .. Our waiter at the breakfast was nice; brother Choton Ali was very nice and accommodating.. Close to the Nisa side.. very grateful for the stay and all the positive and good efforts Read less

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially... Read more

There’s no way this is a 3 star rated hotel; in my view it’s definitely a 5 star hotel. I honestly cannot fault it; the location, service, rooms and especially the breakfast was 5 star standard. Ali from breakfast restaurant really went out of the way to ensure our table was always catered for; from tea to pancakes, he knew what we wanted before we asked for it. Really felt like a personal service; pls pass on our special thanks. Breakfast was definitely 5 star standard. Chef Majid made the best omelettes and was always friendly, despite the popularity and early morning queue. Also our usual house keeping staff ensured our room (1035) was clean and fresh everyday; pls pass on our thanks (I’ve forgotten the names). Lastly, I would also like to pass on special thanks to Abdul Rehman from reception who greated us at check in and gave us an outstanding room especially for my disabled mother who would be able to enjoy haram view when reading slaah from the room (with sounds of Azaan and imam leading prayers in the room (live). My mother is eternally grateful. Many many thanks team Taiba Front; a job well done. Pls have your hotel rated again as I am sure it will be rated 5 star!⭐ ⭐ ⭐ ⭐ ⭐ PS we stayed for 8 nights and the plastic plates and cutlery (some reviews have mentioned) was only temporary for a few days since the kitchen was being refurbed. They’d quickly switched to proper plates and cutlery after a few days. If guests had bothered to ask then I’m sure the staff would have explained like they did to us. Read less

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari... Read more

Excellent Arrangements. Lovely Service. Cleaning was Awesome. The Floor Manager used to Visit everyday to check. Most happiest stay at the hotel. Recommend every one to stay. Mr Rahim Basari of the hotel was very soft spoken, courteous, friendly and very caring. He was always available to supervise the service. My Best Wishes. Read less

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The... Read more

We had a wonderful stay, and a big part of that was thanks to Abdul Hakim. He did an excellent job making sure our room was spotless and comfortable. The cleanliness was exceptional – the bathroom and toilet were thoroughly cleaned, and everything was left fresh and tidy. Abdul was also incredibly helpful and friendly throughout our stay, always checking in to make sure we had everything we needed like spare towels etc... and ensuring our room was Clean. His attention to detail and dedication to his work truly stood out. Excellent service and cleaning like this really makes a difference – thank you, Abdul Hakim, for helping make our stay so enjoyable! Read less

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job... Read more

The hotel location, staff, service, rooms and food was excellent. . The housekeeping staff on our floor (11th floor) MD jihad were very helpful, and did a great job keeping the room clean.md Jihad Cleaned my room safely an beautifully. He is a good boy.♥️ My family and I really enjoyed the stay and will definitely comeback in future Read less

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room... Read more

Stayed here December 2023 and it was a lovely stay. We weren't expecting much for a 3-star hotel but we were impressed by the standard and customer service. Our room was very spacious with two separate 'bedrooms' and a small kitchen which was very nice. The shower room was also very clean and spacious too. We didn't eat breakfast here so I cannot comment on that. The location is excellent, the hotel is very close to the ladies entrance/ prayer area to Masjid Nabawi, as well as all of the shops, restaurants and even pharmacies. Housekeeping staff were also very kind and helpful. Read less

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is... Read more

A very comfortable and cozy place to be in Medina. Rooms are excellent. Breakfast is outstanding. You can enjoy a very vast selection of cuisines there. The only problem is number of lifts. In rush hours you have to wait for several minutes before it’s your turn to board the lift.Overall a very good experience. Read less

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent... Read more

The hotel location, staff, service, rooms and food was excellent. On arrival and departure the bell captain services were excellent and also Mr Abdulmalik at the reception provided an excellent service. The housekeeping staff on our floor ( 7th floor): Sajid Miah, Ramadan and Ruben were very helpful, and did a great job keeping the room clean. We ordered room service it was good although it took a long time to get order for some unknown reason. Areas of improvement: electrical outlets need to be fixed. Heavy load on lifts My family and I really enjoyed the stay and will definitely comeback in future Read less

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails,... Read more

We booked with them direct and they basically emailed me with 7 days to go saying my card wasn’t working and they cancelled our booking. They don’t answer calls / emails, basically it’s a way for them to now sell our room for triple the price! Now has left us with having to book another ! IF THESE ARE THE ISSUES WE ARE HAVING BEFORE EVEN REACHING OUR DESTINATION IMAGINE THE STAY WITH THEM. Read less

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise... Read more

Great convenience to the Masjid Nabawi and beautiful hotel. Some problems with lifts as not enough lifts for guests so usually a 5-10 minute wait around salaah time but otherwise perfect hotel, clean, convenient and lots of eateries in the vicinity. Beautiful view of the whole masjid uninterrupted view of the dome from the Haram view rooms. Read less

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no... Read more

5 star hotel but food is not 5 star, their Royal suite is a very very nice suite, however, no point of the balcony as it is restricted and no access to it but very nice service, was able to request food on demand in buffets area, very nice service / employees willing to help and make your stay very positive Read less

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her... Read more

Their ‘Suhoor’ buffet ended almost a full HOUR before Fajr and when the lady behind us asked for water just after 4am (when fasting starts at 4:54am) they asked her for 6SR! Really poor way to treat people who pay good money for a SUHOOR buffet. Food however had good flavours. Reception was very rude and not friendly. Broken items in our suite: towel holder, toilet seat, TV, kettle. Not enough lifts for the number of guests they have, had to use stairs as queues for lifts were very long. Location was the only thing good about this hotel as very close to Masjid An Nabawi. Not worth the almost £1000/night we paid for this hotel as very poor service and customer service especially regarding the suhoor….kids were thirsty and hungry. Read less

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some... Read more

Location wise it's the best choice but other than that it's not worth the money I paid. The furniture and mirror had oily finger marks every where. Mirrors had some stick stuff. Even the bathroom door and frame had lots of splashes of dried up soap. Windows were so dirty from inside. I took my wipes and clean the whole thing as I wouldn't stay in such condition. I wasn't expecting this at all. So unhygienic. Rooms and hallways were so dingy. Carpet is disgusting. They gave us complimentary fruits that was so nice of them. My request to hotel management is to maintain a good cleanliness standard. Hotel itself is built nice but dirtiness killed the good vibe. Read less

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made... Read more

I would recommend this hotel if you want to throw your money in the toilet. Housekeeping came at 10:30pm EVERY night instead of coming during the day. The food made us sick every time without fail. Every time we tried to order room service, they tried to convince us to go to the buffet instead, and by the time the food got delivered to our room, it’d already be cold (we didn’t even get our correct order sometimes). There are 3 elevators but half the time only one was in service, and it was ALWAYS filled at capacity so we’d be waiting up to 20 minutes just to try to get on. Our room neighbours were always screaming in the middle of the night so we didn’t even sleep well, and reception did nothing about it. Read less

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was... Read more

I don’t even know where to start off. WORST hotel experience ever. As I came , to even get inside the area to go up to the lobby there was a huge line. The elevators take FOREVER, even though there are two different ones at two different locations. The hotel feels so cramped always a terrible scent within the hallways, and the room was the worst nightmare. Bed sheets have stains, carpets dirty, and a jungle of mess under the beds!!! Absolutely disgusting. Water heater was off the first day , someone came after 30 minutes and fixed it, the lights switch was behind my brothers pillow which was very annoying whenever he lay down. Rooms walls are so thin you can hear everything going on in the hallway and anyone walking by can hear anything you are saying in the room. There were flys and ants in the bathrooms. When my bags were dropped off the bell boy just rolled them to me aggressively and even hit my neighbors door and just left. There is a disturbing alarm that goes off every few hours even in the night time when you were sleeping. Employees say it’s no worry but alarm still went off for the 4-5 days I was there. Rooms never come with towels you always have to call and they take 20 minutes just to bring you towels. Rooms are so packed you have no room to store your luggage. Furthermore, back to the elevators , they take forever and are so tiny. The buttons to call for elevators are broken because of frustrating guests I am guessing. The restaurant they have smelled like dead fish every time you go there. And when I finally went to speak to the manager about this , he never apologized and told me to speak to my travel agent… I mean what kind of manager and hotel is this. This is not a hotel and more like a motel. I DON’T RECOMMEND this hotel to anyone. Read less

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean.... Read more

The hotel is falling apart plumbing is very bad our bath sink was leaking and the water was gushing out like a broken pipe. Hair on bed. Bathroom not clean. Phone doesn't work. The housekeeping is terrible the whole day goes and your room is not cleaned. Stains on beddings. Don't be fooled by pics on internet. Bathroom door handle broken. Read less

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up... Read more

The hotel is very close to the Haramain. Within few minutes you are in the Haramain. The lifts are very very busy. It is also used to take luggage up which restricts guests from using some of them. You can wait for long periods before getting into a lift. Other guests cut their way through into the lift, so be prepared to be patient. Fortunately I stayed on the 3rd Floor so I was able to use the stairs, but for elderly guests it might be a problem. The breakfast starts little later then other hotels. The beds are also slightly smaller than other hotels. You have to remind house keeping daily to make up your room. Although these issues, I will only return if I get a booking on level 2 or 3. Otherwise the lift really stresses me out. Read less