LCHU 10 Night October Umrah Package 2023

Extremely nice hotel in ideal location from Masjid e Haram. I was allocated room 805. Rooms are good, staff is very hospitable, hotel is neat and clean despite excessive movement... Read more

Extremely nice hotel in ideal location from Masjid e Haram. I was allocated room 805. Rooms are good, staff is very hospitable, hotel is neat and clean despite excessive movement of pilgrims. Room service is also goof. Overall an excellent experience. High recommended for stay in Makkah. Read less

I have nothing but praises for this hotel and its attention to detail, specifically due to staff customer service. When we arrived a few hours earlier than check in time,... Read more

I have nothing but praises for this hotel and its attention to detail, specifically due to staff customer service. When we arrived a few hours earlier than check in time, the sister from the office, I believe she was the manger was very welcoming and one of the most friendliest person. My son (3 years old baby) suffers from Autism and we had a very long flight and we had no expectations for the room to be ready but she prioritised our room and helped us check in early which was such an unexpected and pleasant gesture THANK YOU. We received daily call from the reception to check if everything was good with the service which was really appreciated. I had a small maintenance related feedback and the hotel sent a maintenance guy within 5 mins and the problem was fixed. We were 4 people checked in we had 4 tooth brushes in the bathroom, we had bathroom slippers, we had welcome fruit plate, we had tissue boxes, we had every single amenity that we could have needed. I am so impressed by the attention to detail by all hotel staff combined including housekeeping, I requested the big lamp to be removed from our room because my son due to his Autism could be destructive and the housekeeper obliged straight away. When you enter the Lobby it has a beautiful smell, gives you a very happy and refreshing feeling. Even the security guard at night was so sweet towards my son and give him a sweet, Same goes with the check out experience we met the sister again (who checked us in) and specially thanked her & commended her for her brilliant customer service and kindness, thank you to all the staff for such amazing gestures and making our stay in Makkah so pleasant and welcoming. We are so impressed and will be coming back to stay with you in future again inshAllah. Lastly the hotel is located very near to Haram and within minutes you can reach the inside of the mosque. You enter the mosque from Ajyad bridge which is located right next to Safa Hill and very close to Hajar Al-Aswad so you can also begin your Tawaaf straight away. Overall it was an excellent & memorable Umrah trip experience. Read less

Extremely nice hotel in ideal location from Masjid e Haram. I was allocated room 126. Rooms r good, staff is highly hospitable, hotel is neat and clean despite excessive movement... Read more

Extremely nice hotel in ideal location from Masjid e Haram. I was allocated room 126. Rooms r good, staff is highly hospitable, hotel is neat and clean despite excessive movement of pilgrims. Room service is also good but daily toiletries r not provided but they help if u ask for anything. Overall an excellent experience. High recommended for stay in Makkah. Read less

This is one of the finest hotels I have stayed at in Makkah. When I first booked it, I did not have particularly high expectations, but it truly exceeded them.... Read more

This is one of the finest hotels I have stayed at in Makkah. When I first booked it, I did not have particularly high expectations, but it truly exceeded them. Although it is officially a 3 star hotel, it easily deserves to be considered a 4 star property. The reception team were exceptionally friendly and helpful, and the same can be said for the housekeeping and restaurant staff. Everyone was spot on. We were welcomed with warm smiles and seen off in the same way, which made a real difference to our stay. One of the hotel’s strongest advantages, aside from its excellent staff, is its location. It is within walking distance of the Haram, with a variety of shops conveniently located directly beneath the hotel. The rooms were slightly small (we booked a triple bed room), but we requested that the chairs be removed to create additional space, and the staff were happy to oblige. The walls are slightly thin, so some noise from the corridor can be heard. If you are a light sleeper, this may be a minor disturbance, but if you are very tired, you are unlikely to notice it. Overall, I would highly recommend this hotel and would definitely stay here again. Read less

Honest review from a UK traveller. Our first 3 nights out of 5 were not great in level 5 for a 3 bed share. We then made a request to... Read more

Honest review from a UK traveller. Our first 3 nights out of 5 were not great in level 5 for a 3 bed share. We then made a request to switch to a 4 bed in level 8 opposite our parents room and alhumdullilah it was a lot more comfortable. At the time of booking, all room types were same price so 4 bed is what I'd recommend. Cons: - For a £150 nightly stay in December, booking.com was the only way to book and is non-refundable, I expected more. But I'm glad that I got my wife's parents a separate room as the 4 bed share is very tight for us to all to put our suitcases inside the room. - Light comes through the door at night so we had to put a towel down. - No shower mat so was a little slippery. Pressure for the showers was minimal in level 5, not in level 8. - 3 buttons to control 5 lifts, not synched together so all have to be pressed in the hope of one to come up. Pros: - 10 minutes walk to Haram umrah entry gate but lots of road works at the moment. Gate 91 King Abdul Aziz for rooftop escalator access. - Rooms have a really nice soft prayer mat & quran given to us in the cupboards which I guess most big hotels wouldn't have. Jazakallah khair. - Barbershop located next door, costs £2 - Al Kakiah Wholesale Market 10mins drive for cheap clothes, prayer mats etc. - Zam Zam restaurant located outside hotel, half decent chicken nuggets & chips for £5 with a £2 mango shake - Fruits, drinks, chocolates, crisps outside hotel too from grocery shops. Laban 80p, guava £3/kg, bananas £2.50/kg - Channel 9 has English movies all day long. Watched Ice Age, Spiderman 2 etc. Read less

If you value hospitality, this hotel is not recommended at all. This review can be used for the hotel management evaluation. I understand that the jamaah need the hotel, but... Read more

If you value hospitality, this hotel is not recommended at all. This review can be used for the hotel management evaluation. I understand that the jamaah need the hotel, but please treat us well. I have very unpleasant experience staying here. The first one, the security HIT THE DESK AND LAUGHED once me and my friends sitting in front of the desk. I have asked him “what’s the problem?” And he kept smiling and avoiding eye contact with me. Soon I reported it to the front desk, but doesn’t really help due to language barrier (the staff don’t speak English). Another staff being so rude to me once I want to feed the cat. Calling me with rude gestures and was so arrogant. And in general all the staff just not giving friendly gesture. Would the hotel staff do the same if I am whiter? Is it racism? Read less

Nice location. Short waking distance to Al Haram. Room is a bit cramped for quad capacity. More suitable for triple beds. Food is ok and tasty. Need to work on the clean... Read more

Nice location. Short waking distance to Al Haram. Room is a bit cramped for quad capacity. More suitable for triple beds. Food is ok and tasty. Need to work on the clean up process in the restaurant. Overall : recommended Read less

Royal Majestic Hotel in Makkah and was truly impressed by the overall experience. The hotel offers a peaceful and welcoming atmosphere, making it a great choice for pilgrims seeking comfort... Read more

Royal Majestic Hotel in Makkah and was truly impressed by the overall experience. The hotel offers a peaceful and welcoming atmosphere, making it a great choice for pilgrims seeking comfort and convenience near the Haram.The location is ideal—just a short drive from Masjid Al-Haram with shuttle services running frequently, especially during prayer times. This was extremely helpful, particularly for elderly guests and families with children. The rooms were clean, modern, and well-furnished, providing all the basic amenities needed for a comfortable stay. The bed was cozy, and the housekeeping team ensured cleanliness and timely service throughout my stay, The front desk staff were courteous, professional, and always willing to assist with any queries. Their warm hospitality and efficiency made the check-in and check-out process smooth and hassle-free, The hotel restaurant also offered a decent breakfast with a good variety of local and international options. The dining area was clean and spacious, perfect for starting the day in a relaxed setting, Overall, I found Royal Majestic Hotel to be a well-managed and comfortable accommodation choice. I would gladly return on my next visit to Makkah and recommend it to others looking for a reliable stay near the Holy Mosque. Read less

all good, just stay around 5 days, btw i think i left behind my headphone in pink and blue colour in the room 517, can the staff check it and... Read more

all good, just stay around 5 days, btw i think i left behind my headphone in pink and blue colour in the room 517, can the staff check it and the hotel do something like posted it out please i really need that 😭😭 Read less

Very bad service, as a hotelier I feel a shame to face this kind of service. Fyi for jamaah umroh, you cant switch off dnd sign even front desk already... Read more

Very bad service, as a hotelier I feel a shame to face this kind of service. Fyi for jamaah umroh, you cant switch off dnd sign even front desk already put Whatsapp number but theres no respond they only hang it with read notification without any reply. Reception is really bad they just cant speak english and just say “it cant” everytime we ask for any basis amenities inside, we stay for 3 night but there’s no refil for amenities inside the room. Yaa, its because you cant switch off the DO NOT DISTRUB sign. Already ask front desk but there’s no respond. Read less

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were clean and very comfortable. We also enjoyed the delicious breakfast each morning and... Read more

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were clean and very comfortable. We also enjoyed the delicious breakfast each morning and loved the convenient location close to Haram Read less

Stayed here for around 4 days, been a blast! The bed was comfy, totally working AC and Wifi, everything is (almost) tidy except that 1 black Mark on the back of... Read more

Stayed here for around 4 days, been a blast! The bed was comfy, totally working AC and Wifi, everything is (almost) tidy except that 1 black Mark on the back of the bed. The toilet are nice, the water heater/cooler also works. But not really spacious, recommended for 2 person per room Read less

The room was nice, the mattress was comfortable, not very spacious but it was enough, the bathroom was clean and tidy too, the air conditioning worked, the waiting area was... Read more

The room was nice, the mattress was comfortable, not very spacious but it was enough, the bathroom was clean and tidy too, the air conditioning worked, the waiting area was spacious, the service was quite good in my opinion, the food and drinks provided were quite filling for me. Maybe the cleanliness around the hotel can be further improved, which is to the right of the hotel entrance and exit, I was a bit surprised by the situation there but overall it's good 👍🏻 (18-09-2022) Read less

Worst experience ever ! Bad costumer service , rude staffs, no mineral water, no change amenities, no daily clean room, cleaning service just entered my room without my concern. If... Read more

Worst experience ever ! Bad costumer service , rude staffs, no mineral water, no change amenities, no daily clean room, cleaning service just entered my room without my concern. If I had to change my hotel it would be another one near Mecca. Never recommend it for another big travel. Lifts have terrible functionality and there’s always full of queues of people. Read less

Superb facility... house keeping... Service Near Haram.Convenient location.Rooms are small for accomodation of 4 persons.but okay for 2 person. Cockroaches & small insects were disturbing .Satisfied with other facilities .Barbershop is... Read more

Superb facility... house keeping... Service Near Haram.Convenient location.Rooms are small for accomodation of 4 persons.but okay for 2 person. Cockroaches & small insects were disturbing .Satisfied with other facilities .Barbershop is just beside.Bedsheets are clean .overall good experience Read less

You will not find hospitality in this place, i stayed for 5 days in here, TV off, lazy cleaning service, no internet connection only wifi signal, no daily mineral water,... Read more

You will not find hospitality in this place, i stayed for 5 days in here, TV off, lazy cleaning service, no internet connection only wifi signal, no daily mineral water, front desk officer is always busy with their gadget and no english speaking. I know they don't care about customer experience as this hotel is always full with worshiper as their location is one of the best among others. But choose the better ones if you can. Overall, it's 4 stars hotel with the taste of a boarding house. Read less

Spent 6 nights here. 4 female. Overall, it's okay. But there are a lot of things to improve. Space: My room is not spacious, because there are 3 wardrobes in the room with... Read more

Spent 6 nights here. 4 female. Overall, it's okay. But there are a lot of things to improve. Space: My room is not spacious, because there are 3 wardrobes in the room with lots of drawer. That's too much wardrobe. Another room that my family stayed in is spacious enough because there's only one wardrobe in the room. Room Facility: Bedroom: Electric kettle, aircon, TV, safebox. Bathroom: Hot water, toiletries, towel, clothes line, hairdryer Minus: No hangers. No floor mat to dry your feet after showering. Wifi is meh. Fayrouz Restaurant: They serve delicious food that's suitable for Indonesian taste during my stay. But the food variation is not that great, kind of monotonous. Egg and beef patty(?) for breakfast, fried fish always available during lunch and dinner, and they served some kind of biryani(?) on Saturday night. You can't bring food from the restaurant to your room. I think the problem is the plate and cutlery. I understand that they have limited plates to serve hundreds of people, and it's an extra effort to get all the plates that people left on the hallway in front of their room. But some people are just got sick and can't even move from their bed, so they asked roommate to get some food for them. The restaurant should provide, I don't know, recycleable paper plate or something as a solution. Service: I PUT THE "DO NOT DISTURB" TAG ON THE DOOR. We were all getting ready to get some rest, and the housekeeping staff keep knocking our door. We're too tired to respond. To our surprise, the staff unlocked the door using his key. Even tho he didn't just barge in, he kinda peek first, that's very very very not nice, the tag we put on the door is no use. Cleanliness: No bad odor when we enter the room for the first time. The sheet have some stain. The carpet need serious cleaning, lots of stain. Bathroom is quite clean, they just need to clean some part thoroughly, such as under the toilet seat, and the wall behind the shower door. Accessibility: The road from the main road to the hotel entrance is not wheelchair friendly, it's too steep. Read less

We stay in this hotel from may 12, 2022 until may 17, 2022. Location of this hotel is quite far from masjidil Haram. It is around 1,5 km. The Room is not... Read more

We stay in this hotel from may 12, 2022 until may 17, 2022. Location of this hotel is quite far from masjidil Haram. It is around 1,5 km. The Room is not spacious. There is one day there is no water at all in our bathroom from 3 am until 21 pm. Surely I will not choose this hotel in the future. Read less

Clean room & compact. Have good interior design, good bathroom & the food is Indonesian taste. Around 500-700m to Masjidil Haram, takes 7-10minutes on food. Unfortunately the hotel is not in... Read more

Clean room & compact. Have good interior design, good bathroom & the food is Indonesian taste. Around 500-700m to Masjidil Haram, takes 7-10minutes on food. Unfortunately the hotel is not in the strategic location, it's behind of the store and we should through a narrow alley in the middle of store to go to the Lobby. Read less

Nice and spacious rooms & bathroom. Okay for younger people, while for older people, especially with special needs such as wheelchair, it's a bit too far from Masjidil Haram (approx... Read more

Nice and spacious rooms & bathroom. Okay for younger people, while for older people, especially with special needs such as wheelchair, it's a bit too far from Masjidil Haram (approx 650 m). Read less

Very bad experience, dirty bathroom, broken furnitures, even the AC is very cold even when i put it on 30 degrees ti still very cold , very rude room service... Read more

Very bad experience, dirty bathroom, broken furnitures, even the AC is very cold even when i put it on 30 degrees ti still very cold , very rude room service guys , my check out from the hotel as the travel agency told me was 4 pm (late check out) The room service forced me to check out early at 2 pm by cut off the electricity from my room, there is no kettle, mirror in the room Read less

On the first night itself, the pillows and bedsheets were smelling as if someone had pee'd in them. As disgusting as it sounds, there were situations worse than that. Due... Read more

On the first night itself, the pillows and bedsheets were smelling as if someone had pee'd in them. As disgusting as it sounds, there were situations worse than that. Due to the pillows and bedsheets smelling like that, we had to change our room. And let me tell you one important thing, after we changed the room the next day, we were supposed to perform ghusl and head towards The Holy City of Makkah. And the night before that (the same night we changed our room). I went to take a shower, and almost 20 minutes later, the drainage water most probably choked up and started leaking complete sewage waterout in the toilet. Even before I had opened the toilet door, I realized that the digusting sewage water was leaking out of the toilet really fast, and 75% of our "NEW" rooms carpet was soaked in sewage water. If there was an option to give this hotel a review of less than five stars, I think I would most definitely do that. Read less

Worst hotel i have ever visited. No parking even we booked room for 3 nights. Rude staff and security personel. I was with my family and they behaved really shitty way! They are charging... Read more

Worst hotel i have ever visited. No parking even we booked room for 3 nights. Rude staff and security personel. I was with my family and they behaved really shitty way! They are charging toooo much for this crap hotel. Never visit. Read less

A very nice and well-maintained hotel. The location is excellent — less than 10 minutes' walk to Masjid Nabawi, which makes it very convenient, especially for prayers. There’s also a... Read more

A very nice and well-maintained hotel. The location is excellent — less than 10 minutes' walk to Masjid Nabawi, which makes it very convenient, especially for prayers. There’s also a restaurant right in front of the hotel that serves delicious Indonesian food, perfect for those looking for familiar tastes. Highly recommended for a comfortable and convenient stay in Madinah. Read less

Disappointing Stay at Province Al Sham My recent stay at Province Al Sham was unfortunately quite disappointing, marred by several significant issues that negatively impacted our experience. One major complaint was the... Read more

Disappointing Stay at Province Al Sham My recent stay at Province Al Sham was unfortunately quite disappointing, marred by several significant issues that negatively impacted our experience. One major complaint was the air conditioning. Even after switching off the unit in our room, cold air continued to flow, likely from a central vent, making it uncomfortably chilly, especially at night. This lack of individual climate control was a constant source of discomfort. The restaurant experience was particularly poor. The staff, including the manager, displayed a consistently negative attitude. We felt as though we were being scrutinized for simply eating there, with the manager's demeanor making us feel like we were "eating free food". Furthermore, dining during peak hours was a test of patience, as we frequently had to wait in long queues for around half an hour just to get to the buffet and more time to get the table. Housekeeping was also a significant problem. Our room was not cleaned for two days, and when someone finally did come, the cleanup was a rushed, five-minute affair, clearly indicating a shortage of cleaning staff. Adding to the discomfort, the bathroom ventilation was extremely poor. Unpleasant odors and sounds from the bathroom easily permeated the entire room, likely due to a lack of an effective exhaust fan or proper soundproofing. This significantly detracted from the overall comfort and privacy of the stay. Perhaps the most shocking incident was witnessing a manager shout at an elderly person for simply not arriving on time for a meal. The guest, an older woman, was visibly distressed and didn't even respond. This display of disrespect towards a guest, especially an elderly one, was completely unacceptable and left a very poor impression. Overall, the numerous issues with the air conditioning, the unwelcoming and inefficient restaurant service, the lack of proper housekeeping, the poor bathroom ventilation, and the appalling treatment of a guest by a manager made our stay at Province Al Sham far from enjoyable. I would not recommend this hotel. Read less

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service,... Read more

Some of these reviews are ridiculous, but I might be also mad if I have to pay that much money for my self and get that level of the service, fortunately I was travelling in group which makes the price waaayy more make sense. About the separate dining areas for Arabs and non Arabs, apparently it's common practice - although still very racist, in Makkah as well, but I thought that was based on the price of the room purchased, not the nationality,maybe, it's better that the hotel clarify this so the people aren't feeling discriminated in the holy land. The best thing is location, I can simply jump out of bed and run to the female entrance all in less than 10 min , that's why I would definitely comeback if Allah wills ❤️ Read less

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check... Read more

Extremely disappointed. Rude staff, dirty rooms, feels like a ghost house. They don’t care people. They call me 12pm to do check out right now although the time for check out was 2 pm. The only positive is the location. I will never ever book this hotel again InnShaAllah Read less

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a... Read more

Location is 5 minutes from the ladies entrance King Fahd gate and door 21. The hotel lobby was neat and comfortable but the room was small. I had booked a triple room and there was not even space left to put a prayer mat.The furnishings looked a bit outdated and damaged. The toilet was clean but the hold support in the tub was loose which could cause a serious fall. The room service was very slow to respond.The breakfast buffet spread had many dishes but did not cater to all peoples common taste. It could be improved. They have underground parking but the entrance is too narrow with limited slots and was unavailable during my stay. Luckily i could park at the space in the nearby Ritz hotel for Sr 5 per hour. Read less

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all... Read more

Firstly the man with glasses at reception is such an arrogant person. He thinks that he is prime minister. Very rude and doesn’t know how show up professionally to costumers. Secondly all the lifts smells sooo bad that one could ever imagine Moving on, I don’t know why but i feel itchy on the beds. Bed sheets are not in very good conditon even though they are cleae but not deep cleaned Washrooms are clean but plz get the maintaince work done Also Work on hygine U guys have a very good location but only management issue Read less

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No... Read more

Location is good. Cleaning is not up to the mark. Have to wait in long queues for lifts. Food buffet dishes were all limited to indonesian Thai Malaysian taste. No pakistani food was available in the buffet. Read less

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely... Read more

Location was good. It was nearby the masjid. However, the quality of room, hygiene not up to standard. Especially when you rate is a 4 star hotel. Its definitely not 4 star. More like 2 star. I had to ask multiple times for toilet tissues. Even then they wouldn't refill. We were four people in one room and they found it appropriate to give less towels and toilet tissues. The shower head was not working as it should. Tiles cracked in bathroom. Grouts were dirty. Wallpaper ripped off the wall and head board all scratched. Room service didn't come for 3 days. Bed sheets weren't changed. It was simply turned over. Thinking that we would not notice. Carpets were physically observed to be dirty. When housekeeping came, he couldn't hoover it off. Breakfast was not nice. Skipped breakfast as it was simply not worth eating in the hotel. Read less

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only... Read more

Close to Masjid e Nabawi, 2 minutes walking distance. Location is very convenient from the point of view of going to Masjid, getting breakfast and other meals, getting taxis, etc. The only issue is the elevators have a little longer waiting times. The check-in was quick and the staff were courteous. Read less

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had... Read more

The WORST hotel I have EVER stayed in!! Absolutely ridiculously DISGUSTING!!! Where to even START??!!! 1. The bathroom had unknown black substance and ROT all over the tub🤢🤢🤢 2. The bed had unknown stains and what im pretty sure was dried small blood spots on the sheet 🤮 3. The floor was not hoovered like at all 4. The bed smelt like old BO !!! Definitely unwashed 😷😷😷😷 Read less

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my... Read more

Was my experience as bad as what I've seen reviews wise? No it's just about liveable, however it is very close to the masjid. But for your piece of my mind and comfort during Umrah please find somewhere else to stay. During hajj season it does get very busy lift wise! Read less

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink... Read more

This was honestly the worst experience ever I couldn't sleep for the 4 nights I spent here. I spent all night feeling itchy. The hygine was atrocious I didn't drink much liquids or eat much food just so I didn't need to use their bathrooms. My room had no lights just 2 lamps but for some decorative reasons 4 switches that were like the staff, absolutely useless and just for display. And let's not go onto the lifts I walked down 10 floors before my family even got a lift. My room, for a family of 4, had only 1 available socket so we had to charge our phones in turns. Any pictures of the hotel are complete catfish it showed slippers and bathrobes and an ironing board it even said complementary water and kajoors in the lobby but non of that was true. Throughout the 4 nights my room was never cleaned and my sheets and towels were never changed but on my first night they stood and my door yelled room cleaning till I woke up from sleep and asked if I needed water or anything and then proceeded to hoover the hallway bearing in mind it's 11pm. Would not recommend this hotel you're better of sleeping on the streets. Am fully convinced that any good review on this hotel were from the staff looking for a raise. Read less

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered... Read more

Stayed here five nights. Not at all a 4 star hotel. I would rather say 2.5 star. Rooms are dark and gloomy with no hot water. Breakfast menue is catered for Indonesians and breakfast area is small and tight. Only good thing it's close to haram. Read less

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian... Read more

Small space with 4 bed in a 2 room suite. Towel crisis in everydays matter except 1st day. Breakfast (small and narrow choice) as they gives priority to their Indonesian guest. But location is good . Read less

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have... Read more

My experience at Province Al Sham was very satisfactory, unlike some of the other reviews here. It is located at about 10 minutes walk to the Holy Masjid but you have to cross a very busy road on the way. The two rooms that I booked were cozy, well maintained and comfortable. Cleanliness can however be a bit improved. The staff was friendly and cooperative during my 2 night stay there. I cannot comment on the quality of their food though since I didn't try it. Read less

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate... Read more

I admit the have a good housekeeping and warm front desk counter staff. But their for their food preparation, this hotel about the worst because of the F&B Manager discriminate and instruct his staff to segregate the meal and food section between Asian and non Asian. As a person who is Asian and working, leaving oversea, bread and butter are our main meal. But our request been deny by their F&B Dept and really humiliated us. The F&B staff even shouted to my friend who also a guest hotel. Because of that I rate this hotel for F&B 2 star only. My advise, please respect your guest. We also human. And kindly educated your staff and management even they have enough "Education". Respect is earn. Please review and revise the way your serve your guest in F&B division. Read less

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5... Read more

Arrived Thursday evening during Ramadan with my wife, mother and 2 young kids. Room was dirty. Bedding hadn't been changed from the previous guests. Only 2 towels despite there being 5 of us. No hot water. We had to shower in a friend's room. Next day after asking many times we spoke to the cleaner on our floor. The poor guy was responsible for cleaning the whole floor by himself. He cleaned the room, changed the bedding and gave us toilet roll and towels. For the next 3 days we still had no hot water. They would say someone will come up in 20 minutes, making me wait in the room for hours so I couldn't go the masjid. We were told at one point, "Who needs hot water in this hot weather?" When we would ask for a partial refund or some compensation we would get laughed at. They wouldn't change our room due to availability. They offered us a 3 bed room twice over the 2 days which obviously I refused. When I asked if we could keep this room and have the 3 bed room as well as surely they wouldn't be giving this faulty room to other guests, I got shouted at. Eventually a plumber of some sort sourced a new water heater in the middle of the night and fitted overnight. He was the only one who apologised and understood our situation. The reception staff are rude and useless. The management are even worse. The room itself is outdated with worn out carpet. The fridge is tiny. The windows don't close properly. You have to pester cleaning staff to clean the room. They give you one tiny toilet a roll a day and you have to plead for more. Do not stay at this hotel at any cost. Read less

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room... Read more

Very good experience, it's very near by Masjid Al NABWI, the staffs are very friendly rooms are good and it's very cheap hotel in that area. I got a room for 150sr after discount and also you can walk in for booking anytime in day or night, other hotels in that area will say you can check in only 2 pm noon. Read less

Restaurant of this hotel is simple but very neat and tasty food available. Simple and reasonable hotel. 15 minutes walk distance to Masjid.e.nabawi. rooms are average, bath tabs... Read more

Restaurant of this hotel is simple but very neat and tasty food available. Simple and reasonable hotel. 15 minutes walk distance to Masjid.e.nabawi. rooms are average, bath tabs are not well cleaned, stains are present, towel and tissue and room spray are not available on checkin but later provide on demand. No electric kettle with tea and coffee sachet are available as complimentary. Ok. I give this hotel 3 stars only. Read less

Building was fine but the people operating the hotel were lazy and not up to the mark. Bed sheets and carpets were old and worn out. small rooms having 5... Read more

Building was fine but the people operating the hotel were lazy and not up to the mark. Bed sheets and carpets were old and worn out. small rooms having 5 to 6 single beds. Limited basement parking is possible but they charge you extra for that. A renovation is much needed. Read less

TV was not working... Washroom faucets were broken. No daily cleaning... Room were small for 4 single beds.. No locker in room. No reception call. Good things hot and cold water all the time.. Centralized AC. That's... Read more

TV was not working... Washroom faucets were broken. No daily cleaning... Room were small for 4 single beds.. No locker in room. No reception call. Good things hot and cold water all the time.. Centralized AC. That's it Read less

Nice place. Had a damp carpet smell when we arrived, but it dessipated over time. Toiletries and towels were provided. Refrigerator was provided, though iron and kettle were not. Air... Read more

Nice place. Had a damp carpet smell when we arrived, but it dessipated over time. Toiletries and towels were provided. Refrigerator was provided, though iron and kettle were not. Air conditioning worked well initially, but they may have turned it off due to the cold. No window, so no view, but soundproof room as did not heat anything from the construction site behind it. Restaurant present but did not yet it. Laundry service was good, charging 4 riyal per clothing item. Close to haram. Would not mind staying here again. Read less