Stayed here August 2024 and it was a good experience. We didn't have any issues during check-in and the concierge was very helpful with their advice. Our room felt slightly... Read more

Stayed here August 2024 and it was a good experience. We didn't have any issues during check-in and the concierge was very helpful with their advice. Our room felt slightly smaller than anticipated, but there was still enough room for all our suitcases to be laid out and space to pray and walk etc. The bathroom was slightly outdated but nothing like the other hotel in the same building. The location is excellent and only a short walk away from Masjid Al Haram. The building has plenty of shopping outlets as well as a food court so we did not need to eat breakfast at this hotel. The experience overall was great and we would definitely come back to stay here again. Read less

Staying at Al Safwa Orchid Hotel was truly an unforgettable experience. If you're visiting Makkah and looking for a hotel that combines comfort, convenience, and outstanding service, look no further. Location:... Read more

Staying at Al Safwa Orchid Hotel was truly an unforgettable experience. If you're visiting Makkah and looking for a hotel that combines comfort, convenience, and outstanding service, look no further. Location: 5/5 You cannot ask for a better location – just 5 minutes and you're inside the Mataf area. The hotel is literally connected to the Haram, allowing you to pray with the congregation and never miss a single prayer. This makes it especially perfect for elderly guests or families with kids. Facilities: 5/5 The hotel includes a 3-floor shopping mall and a diverse food court offering cuisines from around the world at very reasonable prices. Whether you're craving something traditional or international, you’ll find it here. There are also big supermarkets with all the essentials readily available – a huge plus for anyone planning a longer stay. Room Service: 5/5 Room service was excellent – fast, responsive, and always polite. A special mention to Mr. Umer Farooq, who was exceptionally kind and attentive. He consistently made sure our stay was smooth and comfortable, and we truly appreciated his efforts. Reception & Management: 5/5 The reception staff were incredibly welcoming and always happy to help with any request. But what truly made a difference was Mr. Abdullah, the Manager of Al Safwa Orchid. He is not just professional but also deeply kind and respectful. His warm demeanor and genuine concern for guests’ satisfaction make him stand out as a top-tier hotel manager. It’s rare to come across someone who leads with both heart and efficiency – Mr. Abdullah is the reason why many guests return again and again. Read less

Hotel’s prime location near the Haram is its strongest asset, just minutes from the Kaaba . However, my stay didn’t fully meet 5-star expectations. The room felt dated with old... Read more

Hotel’s prime location near the Haram is its strongest asset, just minutes from the Kaaba . However, my stay didn’t fully meet 5-star expectations. The room felt dated with old furniture, and housekeeping was inconsistent—basic requests like drinking water required multiple calls . The breakfast was average. For the price, I expected better maintenance and service. While the staff were polite (especially at reception) Read less

The Excellent about the hotel is its location by the Haram. The second good thing is the breakfast. The bad thing is the cleaning , they never come to clean... Read more

The Excellent about the hotel is its location by the Haram. The second good thing is the breakfast. The bad thing is the cleaning , they never come to clean the room and even I requested to have non smoking rooms , the whole floor was all smelling like smoke. Staff when asked support but I stayed 4 days/3 nights and requested cleaning but they never came. Read less

The hotel is located opposite the Haram. So this would make it very close to the Haram. The real 5 stars is for having a Masjid within the Hotel which... Read more

The hotel is located opposite the Haram. So this would make it very close to the Haram. The real 5 stars is for having a Masjid within the Hotel which follows the Haram. Therefore saving alot of time fighting crowds or making your trip more convenient. Our cleaner on the 5th floor Monju Miah was always on hand and very helpful catering our needs around our schedule. There are plenty of lifts to accommodate everyone. The replacement breakfast for iftaar was tremendous. The negatives is that the hotel rooms are quite dated and they gave us a room with what could be best described as a prison view. If the convenience to the Haram wasn't present, this could be a very low star rating. Video attached is the view from the Masjid within Hotel. Read less

Great location as 2nd nearest to Masjidil Haram also on top of the safwah markets which does provide easy access to shops and the food court but also means its... Read more

Great location as 2nd nearest to Masjidil Haram also on top of the safwah markets which does provide easy access to shops and the food court but also means its PACKED with people. Housekeeping needs to be VERY improved - do not allow towel changes, towel given are often tattered. Furniture and door are also run-down can be further improved. Food was so-so they had to cater to many tastes which means most times the dishes tend to be under or over-spiced. The musollah esp for muslimat is great though! Its shared with the other safwa towers hotel but its spacious and have to commend the ladies taking care of it.. always ensuring space utilized well and the whole area clean. As an alternative if going to masjidil haram too far or crowded, this space is great for your ibadat... Read less

The hotel is extremely close to the Haram. Literally in front of King Abdul Aziz gate where you need to enter to perform Umrah. It's convenient with food too. As... Read more

The hotel is extremely close to the Haram. Literally in front of King Abdul Aziz gate where you need to enter to perform Umrah. It's convenient with food too. As the floor below from the lobby using the escalators is asian restaurants Pakistani/indian/bengali, fresh fruit juice stands, ice creams, and Arab food. And the 2nd floor down from the lobby you have all the abaaya shops and thobes. The hotel is very convenient. However to exchange money you'll need to go into the clock tower mall because the previous money exchange shops that were in safwa towers are no longer there. The hotel room itself was big. The mattress was quite hard. Maybe ask for extra duvet to layer it? But you get used to it anyway. Room service need reminding sometimes to clean room. But only if you don't allow them to clean it before zuhr when most people are still sleeping. Cant comment on hotel food as we just bought food from the restaurants below the lobby. I've previously only stayed at swissotel its less luxury than that BUT so much less walking and convenience of food kind of outweighs the "luxury feel" Read less

A hotel located in Makkah Al-Safwa Towers. It has a wonderful view of the Holy Haram. Staff are very helpful and cooperative with customers. Its prices are special. There is... Read more

A hotel located in Makkah Al-Safwa Towers. It has a wonderful view of the Holy Haram. Staff are very helpful and cooperative with customers. Its prices are special. There is an open buffet restaurant very close to the Haram. You go down to it from the gate. The complex has an experience that will be repeated again. It's great to go down to the courtyards of the sanctuary, there are parking lots at 23 riyals Read less

When in Makkah Near Haram you need a place to stay the closest to Masjid Al Haram. To gain Max Benefits of Ibadah. The Main reason this Hotel Excels is it is... Read more

When in Makkah Near Haram you need a place to stay the closest to Masjid Al Haram. To gain Max Benefits of Ibadah. The Main reason this Hotel Excels is it is just inside the Haram. Near WC -3 and Almost In Front of Bab-Abdul Aziz. Read less

Location was good but hotel rooms did not meet expectations, very run down. Hotel reception dingy and couches dirty. Reception staff not helpful. Toilet leaking and had to wait until... Read more

Location was good but hotel rooms did not meet expectations, very run down. Hotel reception dingy and couches dirty. Reception staff not helpful. Toilet leaking and had to wait until next day for repair, would not move us to another room. Read less

Definitely not a 5-Star Hotel, 3.5 at BEST. Did not have a pleasant stay. The staff were very virtuous though. Food given for breakfast has not been appetizing for the 5... Read more

Definitely not a 5-Star Hotel, 3.5 at BEST. Did not have a pleasant stay. The staff were very virtuous though. Food given for breakfast has not been appetizing for the 5 days we were here. There are NO IRONS in the rooms. Calling the front desk or services gets you nothing as I called a few times with no action, asked for an Iron Board, water and ice because I broke my toe in their too small bathroom. Who has a door stopper coming out the middle of the floor. Terrible planning. It DOES, however, provide quick and easy access to Al Haram, which is the reason why we’re all here. Read less

I was staying in level 12, the room was big.. We have 2 single beds. Got more space for praying.. Going from hotel to the first level of the Masjidil Harsh... Read more

I was staying in level 12, the room was big.. We have 2 single beds. Got more space for praying.. Going from hotel to the first level of the Masjidil Harsh was taking 5-10 minutes.. But our room has no view.. Read less

Location this hotel so near with Masjidil Haram, but room facilities condition very bad and housekeeping service very slow i need to waiting iron & iron board almost more 3hour... Read more

Location this hotel so near with Masjidil Haram, but room facilities condition very bad and housekeeping service very slow i need to waiting iron & iron board almost more 3hour to their send to my room. Cleanliness and facilities in bathroom so moderate. Maybe management need to take serious about this matter cause this hotel is 5⭐. No matter u have full house capacity but u still need give best services as per rate hotel star. I don't want to touch about the food cause their repeating served same menu every time every day. Read less

Room and bath room are too small for 5 stars hotel. But understood this is old style hotel. Restaurant employees works without smile, they work noisy when take all stuff from... Read more

Room and bath room are too small for 5 stars hotel. But understood this is old style hotel. Restaurant employees works without smile, they work noisy when take all stuff from tables (less hospitality) The 5 stars point is only for its location very close to Haram also there is Arabian traditional style market under the hotel. Laundry, barber shop and food court are available on the market Read less

This hotel is located right at the front of The Haram Mosque, easy and quick access for anyone who wants to visit Haram. There's also shopping center in 3 first... Read more

This hotel is located right at the front of The Haram Mosque, easy and quick access for anyone who wants to visit Haram. There's also shopping center in 3 first floors under the hotel. Con: for 5 stars hotel, the cleanliness is a bit under my expectations. But maybe the amounts of peoples who stay here are too big to handle, especially at time for eating (bf, lunch, dinner) overwhelmed the waiters. Read less

Amazing- located in the Safwah towers with all the amenities one would need, although a very busy hotel must add the stay here was just ideal due to its location... Read more

Amazing- located in the Safwah towers with all the amenities one would need, although a very busy hotel must add the stay here was just ideal due to its location being right opposite to the grand mosque. Breakfast ( buffet) was good. Rooms are standard and clean not large enough to accommodate a quad request. Read less

The place is great and up to par.. The room is clean and staff are very courteous.. Love that its same as described in any booking apps.. Bed is super... Read more

The place is great and up to par.. The room is clean and staff are very courteous.. Love that its same as described in any booking apps.. Bed is super comfortable and big for single occupant. Will definitely be back and tell friends to book and stay here in the future. Read less

If you missed the prayer in Mecca but you still want to Pray with the priest, then just go to Mosque at Safwah Orchid Hotel. The mosque has been... Read more

If you missed the prayer in Mecca but you still want to Pray with the priest, then just go to Mosque at Safwah Orchid Hotel. The mosque has been gazette as part of the Mecca Mosque. Food is nice especially the desserts and Mandy Rice... I love it. The hotel also got supermarkets and you can buy survenior at a negotiable price. Read less

Decent hotel to live in for a short period but definitely not a 5-star rating. Cons: Hard mattresses. Water isn’t clean. Small TV. Hot AC. They didn’t even come to clean... Read more

Decent hotel to live in for a short period but definitely not a 5-star rating. Cons: Hard mattresses. Water isn’t clean. Small TV. Hot AC. They didn’t even come to clean the room! Pros: Service was somewhat quick and helpful. Read less

Good place to stay, few meters from your room and you will be inside Haram just going down the electric stairs. The breakfast is good with multiple varieties of food.... Read more

Good place to stay, few meters from your room and you will be inside Haram just going down the electric stairs. The breakfast is good with multiple varieties of food. The rooms are clean and their sizes are acceptable. The bad think is the response from bellman they are always busy and don't come I had to take my luggage by myself in both arrival and departure. Read less

One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and... Read more

One major thing that ruined this hotel for me was the air conditioning. My mum, dad and I got really sick. it seems as if they don’t regularly clean and dust kept coming out of the filter. My mum being really sensitive to dust got really sick, we had to keep the air conditioning on though as it was really hot. Not a good place for health. Read less

The location is very near the mosque. The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for. Really recommend... Read more

The location is very near the mosque. The room was very spacious and clean, incredibly room sevice and housekeeping. The staff was always ready to do what we asked for. Really recommend 👌 👌 Read less

Terrible Experience – Not a 5-Star Hotel! Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a... Read more

Terrible Experience – Not a 5-Star Hotel! Do not be fooled by the 5-star rating — this hotel is barely a 3-star at best. Our first room had visible mould, a broken shower and bathtub, filthy carpets, and layers of dust and dirt everywhere. We requested a room change, but the second room had the exact same issues. The third room was even worse — it started to smell like sewage shortly after we checked in. The entire hotel is extremely outdated, with rooms that look like they haven’t been renovated since the 1980s. This is nowhere near the standard you’d expect from a supposed 5-star establishment. To make matters worse, Alharam Travel (Romford Road, London) changed our hotel last minute — not once, but twice — and placed us in this awful place. Completely unacceptable and disappointing from both the hotel and the travel agency. Avoid at all costs. Read less

Love the hotel. Fantastic location. The size of the room is brilliant as well. Breakfast is mid. The main issue is the lifts. They take too long when there is a lot... Read more

Love the hotel. Fantastic location. The size of the room is brilliant as well. Breakfast is mid. The main issue is the lifts. They take too long when there is a lot of people. No algorithm just stops at every single floor. Annoyingly 1 or 2 of the lifts are just for service too. Read less

I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top... Read more

I was lost every time when getout from masjid I didn't find my way cause the signe of el harithya is hiding down is not on the top like the other hotel even is to close to the harassment and the elevators take time too. Read less

This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each... Read more

This Hotel is Excellent in every way from the decor to customer service is faultless. I have stayed with my family and friends whenever I travel to Medinah, and each time the service has been exceptional Alhamdullilah. I recommend this hotel as it’s a couple of minutes away from Masjid Al Nawabi, directly to women’s gate. Perfect location. You will not be disappointed. It’s states it’s a 4 star but better then any 5 star. Read less

Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was... Read more

Title: Conveniently Located Hotel with Some Areas for Improvement - Frontel Madinah I recently stayed at Frontel Madinah during my visit to the holy city of Madinah, and overall, it was a decent experience. The hotel boasts a fantastic location, being near the iconic Masjid Nabawi, which made it very convenient for attending prayers and exploring the city. However, I must admit that the first impression of the hotel was slightly underwhelming. The elevator was disappointingly slow, leading to some frustrating wait times during peak hours. Additionally, the elevator itself was quite cramped, which could be uncomfortable, especially for guests with mobility concerns. One of the highlights of my stay was the food selection offered during breakfast and lunch. While not exceptional, the choices were satisfactory, and the quality was decent enough to start the day with a good meal. I especially enjoyed the Dacidoff coffee sachet provided in the room, which was a delightful touch. Speaking of the rooms, I found them to be quite pleasant overall. The mattress was comfortable, providing a good night's sleep, and I was pleased to find two pillows for each occupant, allowing for personalized comfort. The housekeeping staff was friendly and attentive, ensuring that the rooms were kept tidy and well-maintained throughout our stay. Another delightful aspect of Frontel Madinah was its proximity to a Baskin Robbins cafe near the reception area. It was a perfect treat for a quick dessert after a day of exploring the city or attending prayers. Additionally, the hotel's location also allowed easy access to nearby shopping areas, which was a bonus for those who wanted to indulge in some retail therapy. In conclusion, Frontel Madinah is a hotel with both pros and cons. While its location near Masjid Nabawi and friendly housekeeping staff are definite assets, there are areas that need improvement, such as the slow and cramped elevator. Despite some shortcomings, I would consider staying here again in the future, given its convenience and the overall satisfactory experience during my visit. Read less

All are good. Except one thing is harmful. I was staying in this hotel junior suite room 811 , stay date 28th July 2023. As per picture, you guys can see there... Read more

All are good. Except one thing is harmful. I was staying in this hotel junior suite room 811 , stay date 28th July 2023. As per picture, you guys can see there is a steel peice has been fixed on the pillar behind the bed. My son was sleeping on bed , during he sleep he turned his hands towards another direction and touched this steel piece, which results cuts on his hands due to this steel decoration peice has sharp edges. You guys can see the blood on the bed of my son. I informed Mr. Khaled the duty manager, they just said one thing. We apologise for this, we will give you discount on your next visit. They don't care about some hurts badly. Read less

The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities... Read more

The staff are very helpful and service is great but the hotel itself isn’t anywhere near 5 star quality (they charge you if you want additional water) and the facilities aren’t up to 5 star standards. At most I would give it a 3 star. Location is great and very convenient for family as it is close to ladies gate. Food was ok Read less

The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and... Read more

The hotel location is perfect specially for a family. Few steps to the Haram’s piazza. The cleanliness is average. The room fit out and furniture are bet old and worn-out. Room is missing floor towel, slippers, and some other kits that supposed to be available in four or five stars hotels even you may find it in 3 stars as well. The cost is extremely overpriced compared to the service you get. Read less

An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is... Read more

An excellent choice if you are looking for a hotel which is very close to Al Haram. The hotel is reasonably clean and the staff are friendly and service is very good . The beds are good but the extra bed was not that comfortable. The breakfast restaurant was packed with many guests even at the start time of the breakfast at 6 am ! Due to the crowds , you don’t feel comfortable as some one could take your table while you’re bring your food. However, the breakfast was very good and there were many varieties. Read less

This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you... Read more

This hotel is VERY BAD. Very DIRTY room. Very Dim lights in the hallway. TV doesn't work. Sink was clogged prior to even using. Dirty room and bedsheets. When you call reception/front desk they don't even answer. You don't hear the ADHAN in the room. Made us wait hours before checking in, and said they didn't have any rooms available so we had to wait for hours, and we had booked a week prior. I don't recommend this hotel at all!!!!!! Please rethink before booking here. Don't waste your money, because you will regret it. Read less

We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were... Read more

We booked a family room with 4 beds and only got two. We had to ask for two more beds which took another 2 hours and even then they were uncomfortable. The carpets were very old, some of the sockets didn't work, the wallpaper was falling off and the service was very poor. The only reason we evenrated it 2 stars was because of its location and convenience. I do no5 recommend this hotel and you should sav3 your money for a better hotel. Read less

Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it. If you ask for extra room keys,... Read more

Fantastic hotel, very good location from masjid e Nabawi only 2 minutes walk Nearer to ladies entrance. Breakfast is standard my kids loved it. If you ask for extra room keys, they will provide you. Only downside to me was the trolley service guys, they expect some money for their service which I didn't like. Read less

I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not... Read more

I just checked out. The hotel was not bad at all. But some of the worker there were so mean. On guy at the morning shift and he was not Saudi other one was a afternoon shift. And the other one was Saudi and he worked at front desk. Read less

The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop... Read more

The location and the room size (junior triples), parking free are only the good things in this hotel. The cupboards was broken, change the room, then the air conditioning stop working in the other room which needs to change the room again. The light wasn't working well. The staff were not qualified to work in hotels services, food in the resturant just okay no thing amazing. So many problems have in my stay in this hotel. Sanitiser in the lift always was empty. For sure I will not book in this hotel again and not recommend for people. Read less

Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't... Read more

Close to Haram. It's five stars hotel, yet can hardly be rated as 3 stars. The whole furniture needs renovation, receptionists knows nothing about customer care nor hospitality. They couldn't give me my room in proper time and they overcharged me for nothing ! I'd never come back here again ! Read less

The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this... Read more

The location of the hotel is perfect and it seems very clean and nice hotel. However I give 2 stars because I have faced the most disappointing behavior from this hotel. They canceled my reservation without giving me a reason and get back to me. After coming from long distance, I didn’t find any kind of hospitality and the only answer that I get “ Sorry, we are in season period”. Which is not an excuse for such behavior. Read less

Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite. Haram is quite near to... Read more

Had wonderful stay in Frontel Al Harithia with family. Staff was well mannered and cooperative. Showed a kind gesture by upgrading the room to junior suite. Haram is quite near to this hotel, especially the ladies gate. Supermarket Bindawood is at a few steps to buy anything. Read less

The only Hotel I go to when I visit madinah, why? For many reasons, First, it’s by the Haram. Second, it’s very clean. Last but not least, the food is amazing. Finally, the prices are... Read more

The only Hotel I go to when I visit madinah, why? For many reasons, First, it’s by the Haram. Second, it’s very clean. Last but not least, the food is amazing. Finally, the prices are more than fair. Totally recommend it 👍🏼 Read less

Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So... Read more

Though the place is good but you can not call it a five star hotel in any sense. Double bedroom is actually consist of two single beds joined together. So you can imagine how would it feel like to rest on it with a family. Apart from that, the management is cooperative and helpful. And very much close to gate 16 of Majid nabi saww. The breakfast is awesome consisting of different yogurts, fresh fruits, fresh juices, breads and buns, muffins, donuts, omelets, scrambled eggs, falafel, one main dish, rice, salads, different types of cheese slices and many more. Read less

It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and... Read more

It is my best hotel in madina I like because this hotel is very neat and clean and best service always I will prefer to stay this hotel always and always and breakfast always perfect best wishes for this hotel always and always 🙏 Read less

It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all.... Read more

It was one of the worst experiences I have ever had, as the prices were prohibitive for such a service. Bad rooms, size very cramped and not clean at all. Breakfast was bad too, it was the worst two nights I had in town. I also booked the room for a price and upon checking out the hotel they asked me double the price !!!!! Lack of credibility, lack of hygiene, very poor service. Read less