I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were... Read more

I was really impressed with the housekeeping service during my stay. The staff were attentive, friendly, and thorough in keeping the room spotless each day. Fresh linens and towels were always provided, amenities were neatly restocked, and the room smelled clean and welcoming after every service. Read less

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy ,... Read more

I honestly have no idea how this hotel has a 5 star rating . It doesn't even deserve 1 star. Everything about the hotel is vintage , old , mouldy , broken , worn out . From the beds , bathrooms , towels , elevators it all needs to be renewed. It's so bad that i feel there is no hope , they need to demolish and build a new hotel . The only thing that kept me there was i could not get a refund and the breakfast was good , good waiters , good clean food , nice view Read less

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the... Read more

We had a very disappointing stay at the Mövenpick Hotel. Although it’s rated as a 5-star property, our experience felt more like a 1-star. We booked three rooms for the family and paid a significant amount, but the service and conditions were far below expectations. Some of the issues we faced: 1. The toilet had leaks and an unpleasant odor. 2. Reception staff were unhelpful, especially when it came to resolving a card blockage issue. 3. Chairs in the reception area were very dirty. 4. The porter (bagagiste) openly asked for money and gifts, which felt highly unprofessional. 5. We had elderly guests in our group who needed assistance, but when help was required, no one from the staff came forward. 6. The shower door was broken when asked the housekeeping to fix it no one came. Overall, we would rate this experience 1/10. We do not recommend this hotel and will certainly not be returning. The high rating (4.5 stars on Google) does not reflect the reality we encountered. You may wish to try it for yourself and form your own opinion, but for us, it was the worst hotel experience we’ve had. Read less

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity... Read more

Our stay at the Mövenpick was nothing short of exceptional. Nestled in a prime location, the hotel offers convenient access to everything one could wish for—whether it’s the spiritual serenity of nearby holy sites or the ease of reaching restaurants, shopping centers, and local attractions. The surroundings are vibrant yet peaceful, making it the perfect retreat after a long day. What truly made our experience unforgettable, however, was the warm welcome and outstanding service provided by Mr. Khaled at the reception. From the moment we arrived, he made us feel genuinely cared for. His professionalism, patience, and attentiveness went far beyond expectations. Whether it was assisting with check-in, offering helpful tips about the area, or ensuring we were comfortable throughout our stay, Mr. Khaled's hospitality left a lasting impression. It's rare to come across someone so dedicated to guest satisfaction, and he truly represents the heart and soul of Mövenpick. Because of him, our stay felt more personal, more comfortable, and more memorable. Highly recommended—not just for the excellent location and amenities, but for the exceptional people like Mr. Khaled who make you feel at home. We’ll definitely return! Read less

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with... Read more

I had a reservation for two rooms: one with a large bed and another with two separate beds. However, when I arrived, the receptionist mistakenly gave me a room with four beds. I explained that it wasn’t what I had booked and asked her to correct it. After waiting for about 10 minutes, she told me she couldn’t do anything because many people were waiting — which left me feeling disappointed and exhausted. Luckily, another staff member who was sitting in the manager’s office noticed me and came over to ask if she could help. I explained my situation to her, and she immediately took care of everything with professionalism and kindness. She corrected the mistake and gave us exactly the rooms we had reserved. Her calm and respectful attitude made a big difference… even my niece was happy and excited to speak with her. Although I don’t know her name, I truly appreciate her help. She’s a great example of someone who respects her work and the guests, and she turned a negative experience into a very positive one. Thank you.. Read less

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not... Read more

It's fine but a 5-star hotel, this ain't. It's fine if all you need is a comfy bed to sleep in and a clean room to relax in. It's not luxury but it's good. The room feels awfully dim because of the lack of any lights in the ceiling. But I can tell they put in the work to keep it clean so that's good. Read less

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and... Read more

Very disappointed with the hotel. Definitely not 5 star standard. I would rate this hotel overall 3 star. The room space is very tight. Furniture is very out dated and looks tacky and cluttered. On arrival, floor looked dirty, like it hadn't been hoovered in so many days. Bed sheets were stained and pillow had a big boggie on it 🤢. The next day, house keeping came to the room. We asked them to do the usual cleaning and to change the bed sheets. We also reported the blocked sink. They quickly unblocked the sink, gave us some water bottles and toilet rolls then sprayed air freshener in the room and left. We had to call them back, and asked them to change the covers. The cleaners were not happy about this. They showed so much attitude like they did not want to be doing their job even though we we were so nice to them and did not even complain about all the mess and dirt in our room. This is not the kind of service we expect from a 5 star hotel. Read less

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the... Read more

The housekeeping staff did a fantastic job throughout my stay. The room was always spotless, toiletries were replenished daily, and the bed was perfectly made every time. Truly appreciated the attention to detail. Read less

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The... Read more

The only thing going for the place is location. The room was dirty all beds had to be changed because they had visible black marks which even the staff couldnt deny. The flushes constantly stop working. maintainence staff doesnt show up to fix it. they expect you to stay in your room the entire day so they can do basic bathroom maintainence at a random time of their choosing. After starting the process from approx 7 am of complaining about the bathroom at 10 in the night i had a break down. Mr Khalid the manager was patronizing and rude. other guests had to step in to help with getting me some attention. important to note arabic speaking men spoke up because that was the only way mr khalid gave any attention. This by far has been a horrible stay. one comes for prayer and peace all i got was racism and sexism from mr khalid and his team. There are many more hotels in this area dont waste your spiritual journey by staying here. Read less

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in... Read more

Only thing this hotel is going for itself is location. Otherwise rooms are way past showing their age. Restaurant food is mediocre at best. Just edible and no change in menu. You're paying for the location. Not worth the extra cost. I'd recommend the Hilton or Dar El taqwa. Less people and better service and rooms. Read less

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh,... Read more

I had a great stay at this hotel, and I was especially impressed with the cleanliness throughout the property. The rooms were spotless and clearly maintained with care—everything was fresh, tidy, and well-organized. The bathrooms were also thoroughly cleaned, with no signs of dirt or wear. Even the kitchen area was in excellent condition, which really added to the comfort of my stay. It’s clear that the housekeeping staff takes pride in their work. Overall, the cleaning services were top-notch and made a big difference in my experience. Read less

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen... Read more

Anwer Al madinah movenpick on of the best hotel in madinah. This hotel housekeeping staff service very good. Room cleaning very good. Toilet clean very good also smell nice. Kitchen clean and position good. I am very happy. Inshallah I will come back again stay this hotel. Thanks Room boy Mr Rabbi and Mr Riyaz. Read less

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah... Read more

The only thing I have to say is to check in after 4pm. Do not bother trying to check in early as rooms are not available specially during peak umrah śeason. Aside from this, the hotel staff is ultra helpful, the concierge staff is prompt, courteous and trustworthy. Room service is immediate, despite full occupancy 365 days a year. Check out is as simple as A.B.C.... Read less

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower... Read more

We were there on a short two night trip. Overall it was good experience. The breakfast options were good and fresh. Dinner buffet was good too. Rooms were clean. Shower and toiletries were well maintained and provided. There was smoking smell in non smoking floors though. But overly good experience. Location was perfect. Read less

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the... Read more

The breakfast is good but still need improvement for variants, the room service is good but the laundry was not good enough because we lost our T-shirts (two), and the laundry guys still didn't found it at our last night. But the room is cozy and clean Read less

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning,... Read more

Considering the reputation and the price I paid for my stay, I had expected a higher level of service and attention to detail. Unfortunately, these issues with the air conditioning, side lamp, and TV reception left me disappointed. In conclusion, my experience at this well-known hotel was far from what I had anticipated. The malfunctioning air conditioning system, faulty side lamp, and poor TV channel reception significantly impacted the quality of my stay. I hope that my feedback is taken seriously by the hotel management, and they work towards enhancing their services to provide a more enjoyable experience for their guests in the future. Read less

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the... Read more

Stayed at this hotel during Hajj season. The room was comfortable and spacious for two people. Very near to the Masjid Nabawi, at gate 328. Has shopping complex below the hotel. Convenient to go shopping around the area. Overall, had a great experience staying at the hotel with great services. Read less

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service... Read more

Food was good. Service at reception was excellent. We had to change room as the first room was very dirty. The second room was much better and cleaner. The room Service was kind of good.. had to search for them the whole day just to give toothbrush and towels. In the morning at around 7.30,we pressed the button to clean our room, we came back at 14.00, the room was still not cleaned! Apart from 2 sockets, none worked. We had to wait to charge our phones Read less

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean,... Read more

Excellent overall experience, would recommend. The check-in, check-out was efficient. The hotel staff was also kind and accommodated our room request for adjoining rooms on shorter notice. Rooms were clean, properly air-conditioned, good amenities. The breakfast buffet also offered a variety of food. Location was convenient and very quick to use elevators to exit and enter. Only thing was one room was quite cold and the thermostat could not be adjusted, but did not detract from comfort much. Insh’Allah would choose to stay here next time as well. Read less

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so... Read more

The only good thing about this property is the location. The rest everything makes it even less than 3 star hotel. Room was super dirty and was so smelly. Beds were so much uncomfortable. Bathrooms were having such a disgusting smell. Only cigarette 🚬 smell was keep coming everywhere. There's no towel in the washroom. Upon asking the Housekeeping team working in the corridors they said, what to do it's supervisor mistake he didn't check the room. Check in process was so time taking even though there's no rush. Only 1 person was ahead of us but the staff was so "lazy" and was not paying attention. Check in staff didn't provide us with the room keys / card and asked the bell boy to drop us to the room. Bell boy opened the room with the master key and handed over the same to us - upon asking why master key, he smiled and went out of the room. At the time of Check-out, the lady at the reception was shocked to see the master key and asked me how come I've that key - I explained all this to her. Other than its great location, I didn't find any single value for money about this hotel. If anyone from the management side wants to discuss more; I'm happy to share more as well. Read less

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the... Read more

The hotel looks good, but the furniture is kind of old and not upgraded. The location is excellent and close to women entrance for the mosque. The buffet for the breakfast was included and it was nice and has varities. For dinner, you can pay 150 SR per person and very nice food like rice, fish and different kinds of fruits Read less

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know... Read more

I have had multiple surgeries its very difficult to take shower i told at the reception i need a chair or please change the room , i came to know other rooms had sitting place in the shower area. But they didn't do anything for our problem. There is no sitting arrangement in bathroom it's very uncomfortable for disabled people and aged people as well. And there is no chair in the room with back rest only stools were there . Read less

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and... Read more

Facility is good but not up to a 5 start hotel that I would have expected. Response time of cleaners and receptionist is extremely slow. The rooms are comfortable and has Haram Mosque view which is breathtaking. The services here as tremendously improved compared to the last time I was here. It's been a little upgrade which is super cool Read less

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained... Read more

I have been coming here for over 20 years and have found the manager and the staff at the restaurant to be courteous and helpful. The staff has maintained proper hygiene in preparing different food with a wide variety. The food is delicious and excellent. Keep up the good work ethics and services. Read less

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was... Read more

Almost excellent! Windows were dirty outside from the rain and crescents at breakfast were not fresh. Otherwise everything was extraordinary, from cleanliness to the view from my bedroom, staff was polite and so welcoming! The room was spacious, the bed was so comfy! Serenity ambiance as well and beautiful view of the mosque and piazza at breakfast made everything so inspiring! Thank you for this very pleasant stay! Read less

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave... Read more

The hotel location is priceless. Very close to the mosque, especially the women entrance. Rooms are spacious and super clean. Staff are super friendly and professional. I could not gave more than 2 stars because of the following: 1- room furniture's are old and aged. 2- toilets seems poorly maintained. 3- During breakfast, the served orange juice was expired. I informed the staff at the restaurant two times few minutes apart and kept watching and waiting for their action to remove the juice containers but they didn't. 4- shower cabin was too small. 5- the hotel strangely designed for small size short Asian guests. I am not that tall guy! I am 190 cm tall. The ceiling height is low i could touch the ceiling while walking in the hotel corridors. I had to really bow down to open the door as the door knob is close to my knees. Toilet basin and commod were very low. Read less