Summer Umrah 2026

I stayed here for 6 days and 5 nights. It was nothing short of splendour. I am happy that I chose this hotel. Albeit 10 minutes walk to Al Haram,... Read more

I stayed here for 6 days and 5 nights. It was nothing short of splendour. I am happy that I chose this hotel. Albeit 10 minutes walk to Al Haram, it was still a pleasant place. Shout out to Sierra Leone, the ever helpful luggage officer and Ms. Reefal (I hope I get her name right). The rooms are spacious and comfortable with good beddings and pillow. No complaints whatsoever. Read less

The stay at Al Shohada was an amazing experience. The service, hospitality and cleanliness was all top tier. Its also not too far from the haram, I would definitely recommend... Read more

The stay at Al Shohada was an amazing experience. The service, hospitality and cleanliness was all top tier. Its also not too far from the haram, I would definitely recommend this place. Would go again. Read less

I booked al shohada for 3 days 2 triple rooms with full board. It was excellent value for money. Mohammed rawther was excellent with his customer service and professionalism so... Read more

I booked al shohada for 3 days 2 triple rooms with full board. It was excellent value for money. Mohammed rawther was excellent with his customer service and professionalism so were mohammed salama and mehmood islam they were all excellent great customer service. Keep up the good work guys, will definitely book this hotel again and again. Read less

I would like to extend my deepest thanks and appreciation to Al Shohada Hotel for their exceptional hospitality. From the moment of arrival until departure, every detail was handled with... Read more

I would like to extend my deepest thanks and appreciation to Al Shohada Hotel for their exceptional hospitality. From the moment of arrival until departure, every detail was handled with the utmost professionalism and care. The management and the entire team went above and beyond to make my stay comfortable and memorable. The service was outstanding — warm, attentive, and genuinely caring. The staff’s professionalism and dedication reflect the high standards of the hotel, and it truly made a difference in my experience. The room was spacious, clean, and very comfortable, providing everything I needed for a relaxing stay. The housekeeping team kept it spotless every day, which added greatly to the comfort and peace of mind during my visit. I also had the pleasure of enjoying the hotel’s buffet, which offers a wide selection of international dishes with great taste and quality. Every meal was delightful and complemented perfectly by the attentive service. A special thanks to the cleaning service team for keeping everything in perfect condition, and to the reception staff for their warm welcome, efficiency, and continuous support throughout my stay. I am sincerely grateful for the kindness, respect, and excellence I experienced throughout my visit. Al Shohada Hotel is not only a place to rest but a place where guests are treated like family. The management deserves the highest praise for leading with vision, professionalism, and genuine care — qualities that set this hotel apart and make every guest feel truly valued. Read less

Completely Unacceptable Service – Never Again! We traveled with our entire family and had clearly requested rooms next to each other when we made the booking. This request was confirmed by... Read more

Completely Unacceptable Service – Never Again! We traveled with our entire family and had clearly requested rooms next to each other when we made the booking. This request was confirmed by the hotel in advance. However, upon arrival, we were given rooms that were far apart, without any explanation or apology. When we addressed this issue at the reception, we were met by a receptionist named Fatima – and her behavior was absolutely outrageous. She was extremely rude, raised her voice, threw our room keys at us, and told us to leave. Such disrespectful, aggressive, and unprofessional conduct is completely unacceptable in any service environment, let alone a hotel. We then escalated the matter to the manager, who was just as unhelpful and dismissive. Instead of taking responsibility, he defended the receptionist’s behavior and offered no support whatsoever. After much pressure, we were finally given the rooms we had originally been promised. However, from that point on, the staff continued to treat us with hostility. When we called to request basic necessities like toilet paper or bottled water, we were told we “had no right” to ask for anything – simply because we had dared to complain. Our clear impression: This hotel only treats certain guests – especially Arab visitors – with respect. Guests from the EU or Asia are treated as second-class. My advice: Avoid this hotel at all costs. There are many other places where professionalism, fairness, and basic human decency are still valued. Read less

Al Shohada Hotel is a great place to stay. The rooms are clean and comfortable, the service is professional. I would like to give special thanks to Robiul Islam (bell boy)... Read more

Al Shohada Hotel is a great place to stay. The rooms are clean and comfortable, the service is professional. I would like to give special thanks to Robiul Islam (bell boy) for his warm and helpful service 24/7. Truly professional and humble. Highly recommended for anyone visiting Makkah. Read less

I loved staying at Al Shohada Hotel.Good hotel really clean. The people here and Bellman Farhadul Islam very Good Job and And Helpfull. Room super clean. has open buffet with... Read more

I loved staying at Al Shohada Hotel.Good hotel really clean. The people here and Bellman Farhadul Islam very Good Job and And Helpfull. Room super clean. has open buffet with many of dish really delicious. The hotel is close to everything around. You just walking 10 minutes to the Haram. Read less

Good hotel really clean. The people here is very nice super clean has open buffet with many of dish really delicious. The hotel is close to everything around. You just... Read more

Good hotel really clean. The people here is very nice super clean has open buffet with many of dish really delicious. The hotel is close to everything around. You just walking 10 minutes to the Haram. Read less

Praise be to Allah who blessed us with the opportunity to perform Hajj. We stayed at Al Shohada Hotel in Makkah, and all praise is due to Allah — we... Read more

Praise be to Allah who blessed us with the opportunity to perform Hajj. We stayed at Al Shohada Hotel in Makkah, and all praise is due to Allah — we were surrounded by comfort provided by all the staff, whether at reception, in the restaurant, or in room service. What truly made me happy, however, was seeing the hotel management present everywhere — from the reception hall to the restaurants — ensuring food quality and outstanding service, walking through the corridors to inspect cleanliness and how the rooms were being cleaned, and reviewing even the smallest details to guarantee the comfort of the guests. This was my first encounter with Mr. Mohamed Taha, who was personally checking the readiness of the rooms. When I asked one of the staff members about him, I was told he is the General Manager of the hotel — this increased my respect and admiration for the place I was staying in. For this reason, I wanted to thank all the hotel staff, and especially the management who trained their employees in the right way, so they treat the guests as if they were part of their own family. Thank you Mr. Mohamed Taha and Mr. Khaled Al Shanbari. I also won’t forget to thank the restaurant management — Mr. Nasser Abu Deeb, Mr. Ahmad Salama, Chef Mohsen, Chef Hatem, and Chef Adel. Wishing everyone continued success and progress always. Read less

Close to Haram (10 to 15 min). Very good and spacious rooms. The service is very good. They checked if we need anything and if our stay is going well.... Read more

Close to Haram (10 to 15 min). Very good and spacious rooms. The service is very good. They checked if we need anything and if our stay is going well. Thank you Rifal. The restaurant is very good. The food is tasty. Read less

During my stay at [Hotel Al shohada], I received exceptional service in the restaurant, courtesy of [Nasser Abu Deeb 1] and [Abdul Khaliq 2]. Their professionalism, attentiveness, and warm hospitality... Read more

During my stay at [Hotel Al shohada], I received exceptional service in the restaurant, courtesy of [Nasser Abu Deeb 1] and [Abdul Khaliq 2]. Their professionalism, attentiveness, and warm hospitality made our dining experience unforgettable. From the moment we arrived, they greeted us with genuine smiles and made sure we felt welcome. They had extensive knowledge of the menu, provided excellent recommendations, and ensured that every dish was presented to perfection. Their attention to detail and friendly demeanor created a wonderful atmosphere, making our meal even more enjoyable. A huge thank you to them for their outstanding service! Their dedication and passion for hospitality reflect the high standards of [Hotel Al shohada]. I highly recommend dining here and look forward to returning in the future! Rating: ⭐⭐⭐⭐⭐ Read less

We stayed from 17-march till 20-march Check in and check out was fast and smooth 15-20 mins walk to kaaba Rooms are good, need more toilet papers in the bathroom ,they only put... Read more

We stayed from 17-march till 20-march Check in and check out was fast and smooth 15-20 mins walk to kaaba Rooms are good, need more toilet papers in the bathroom ,they only put one roll. The hotel mosque doesn’t follow the haram prayers which made us sad a little. The Rooms doesn’t have the haram speakers ,only in the hallways After maghrib prayer they offer very good arabic coffee in the lobby and dates. Overall experience was very good. Read less

I had a great stay at Al Shohada Hotel. The staff is incredible, breakfast was great, the room was enormous and clean, the location is one of the best features... Read more

I had a great stay at Al Shohada Hotel. The staff is incredible, breakfast was great, the room was enormous and clean, the location is one of the best features together with the Head Chef, who cooks great. All in all - FANTASTIC 😍 Read less

What an experience we had. The hotel is really nice and the staff are really good. The restaurant on the other hand is another experience the food is incredible & the... Read more

What an experience we had. The hotel is really nice and the staff are really good. The restaurant on the other hand is another experience the food is incredible & the host what a great guy what a great and a wonderful person he is. You should try the hotel moreover the restaurant . Read less

Friendly and generous caretakers, they let me rest in the hotel lobby, even if it was just for a while to wait for a friend who was doing Umrah. May... Read more

Friendly and generous caretakers, they let me rest in the hotel lobby, even if it was just for a while to wait for a friend who was doing Umrah. May Allah reward them with bless for their services. 👍 Read less

Stayed there for one night and left because of rude attitude and decided to move to Elaf Kinda which was Alhamdulillah a best decision. Facilities, rooms, equipment etc. are good... Read more

Stayed there for one night and left because of rude attitude and decided to move to Elaf Kinda which was Alhamdulillah a best decision. Facilities, rooms, equipment etc. are good but front desk service staff as other people also responded they don't know how to welcome or deal with guests. Will not recommend due to rude attitude of staff specially Arabic lady and the Arab man at the front desk/reception. Read less

A truly humbling experience being in the holiest land and this is the service I get. I am constantly in contact with housekeeping and reception. It has been 2 days... Read more

A truly humbling experience being in the holiest land and this is the service I get. I am constantly in contact with housekeeping and reception. It has been 2 days and they haven’t made up the room/ changed the sheets/ emptied the bins. I thought I would spend extra since I’m coming with my parents to perform Umrah. Food is mid too. Read less

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for... Read more

I stayed 4 nights in this hotel. No complain whatsoever. Very close to Masjid Nabawi (4 minutes or less walk). service was great (room service guy comes everyday asking for what’s needed). I have no idea about the restaurant because I didn’t use it. I highly recommend it. Read less

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers... Read more

Everytime you had to charge your device, you had to turn all the lights on. The elevator was so slow and made multiple stops even though none of the numbers were pressed. The only good thing about this place was the location as it is quite close to the mosque. The toilet doesn't flush properly and the view outside isn't great. Read less

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and... Read more

Very close proximity to the masjid, good location with shops nearby. Housekeeping staff are friendly and will make your room spotless, restaurant has a wide variety of good food and the "captain" of the restaurant Abdul Qadar went out of his way to ensure we were fully satisfied. An excellent hotel with great facilities and would highly recommend. Definately more than 5 stars. Read less

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote... Read more

Great location but poor customer service, room service, zero to non housekeeping service non existing. Don’t even know where to start from. Called the house keeping for broken Tv remote control never changed it. So the children never get use the TV. Order food from the room service that was my mistake. I should have never order from the room service. They mixed up order. Served me one item at a time. Please people order from outside or eat outside they serve you left over food from the night buffet, Bad and rotten food. Whomever managing this hotel have no clue on food and service. GM needs knowledge of food and service. Very bad experience. I am definitely not going back to this hotel. My next visit I will stay somewhere else. Read less

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star... Read more

Average in every sense. Rooms are not very clean, washrooms are visibly dirty at some places, no toiletries, worn off furniture. Food is so bland. It doesnt seem 4 star from any aspect. Read less

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to... Read more

A very disappointing experience, in terms of looks and feel the hotel is nice. The lobby always smells nice when entering and there are several lifts to get you to the required floor. The biggest disappointment has been the actual rooms, the electricity has been deliberately wired in a way to make it hard for people to sleep or charge their devices. This means in order to have power to the sockets and charge your devices, you will need to keep the rooms lights on, obviously this makes it so uncomfortable after a long day in the masjid, you just want to come back and relax with just one lamp on and devices on charge to communicate with your loved ones. We also had several issues with our bathroom, with clogged shower & sink drain, and toilet flushing issues. To top it off we had some water leak in the bathroom from the roof, this had me worried as I did not know if this water is clean or not, and could it get mixed electrical wiring and cause a fire. This is clearly not a 5 star hotel more like a 3/4 star. The hotel chain should be ashamed of making things difficult for the guests of Allah, instead of making things easier. Electrical charging points should be a standard feature in any hotel chain, never mind one that classes itself as 5 star. The beds are smaller than expected, especially when compared to the single beds we had at Pullman Zam Zam Makkah. The location is great as it is only 3-4 mins to get to the masjid and is ideal for ladies as it closer to their entry points by gate 339. Unfortunately I would NOT use this hotel again, purely because of the deliberate inconvenience it has caused with its intentional electrical wiring design. Read less

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s... Read more

I really enjoyed my stay here. The room was booked for 3 people and all three beds were comfortable. The location was great, you cross the road and the woman’s gate is right there which was super convenient. Plenty of shops around for food/shopping. Breakfast was okay, could be better in terms of variety but not that bad. The hotel is easily accessible for uber which made travelling further out convenient. The staff were lovely and helpful. I would recommend this hotel especially if you are travelling with a lot of women. Read less

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the... Read more

While my stay wasn’t bad, I was shocked to discover that the hotel used my name to post a detailed positive review on Booking.com—something I never wrote! (Screenshot of the review they wrote is attached here). This is completely unacceptable and has never happened to me before. It raises serious concerns about how they maintain such a high rating (9 on Booking.com) despite being a fairly average hotel. If this is how they operate, I cannot recommend them. Read less

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so... Read more

This place is inside the ring road. Attitude of reception and security is bad. The property insists on payment even if you have the option of free cancellation after so many days claiming they don't have the option of getting the payment using the credit card. They agree to provide you with free parking and turn a deaf ear once you reach. Housekeeping people are dedicated to their work. Walkability to the masjid and to the female praying area are a huge bonus. Asian food options outside the property are too bad. Read less

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is... Read more

Pros: Close to Alharam and the food was nice. Cons: " we can't do anything currently since we are at max. capacity so deal with that for couple of days" is the standard response of the reception staff for any problem.. The room was small and elevators are not efficient so if you are not a fan of using stairs then this place is not for you.. Read less

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working... Read more

Excellent location. Walkable distance to masjid. Nearby many shops. Rooms were very neat and clean. Room size was Small and bathroom is old fashioned. Vintage Hairdryer is not on working condition in our room. Breakfast buffet was wide optioned healthy and excellent. Read less

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming... Read more

The rooms don't have charger outlets and for those which are having lamps, if you put your charger it will stop charging once you switch off the lights. Ongoing noises coming from the AC vents, room door malfunction noise, water pipe bubbling from the toilet, it's like you are sleeping in a haunted hotel, once you go out of the room it looks good. The buffet was good, but not authentic cuisine, they had hummus which was not atlal authentic, seemed like you are eating something else . Like who goes wrong with the humus when the chef is arab . Overall food was good . Read less

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The... Read more

It was okay. The room was somewhat clean. The bathroom and room had an odor. Bathroom hygiene would be 5/10. Had to open the window for fresh air. The only good thing about it, it is close by the haram for woman and food places are close by too. Some shops around the area. Has a good view. The service is good when checking in. Read less

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got... Read more

This hotel doesn’t deserve a single star. Very old furniture and beds squeaking every time someone moves. Bad smell in the bathroom and room wasn’t clean when we got there. Rather than changing the room the kept us 1 hour waiting. The only good thing is the location to Haram but better avoid it as there are plenty of other hotels in the area. Don’t be tempted by the pictures and the price. Not worth it at all. Read less

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time... Read more

I don’t know how it’s called a 5 star hotel with a 3 star room and facilities. Breakfast was worst, milk was so dilute. They cleaned the rooms on time but that was only the good part. The washroom clogged with water and didn’t go for so long. Sheets had stains. Would never ever go here. Read less

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room... Read more

Try and avoid this hotel, very old interior, the decor looks very bad. Only positive about this hotel is it’s not far from the mosque. They do clean the room daily but they do not change the bedsheets. Had to ask for toilet rolls et etc. #tryandavoid. This hotel Is definitely not a 5 star hotel. Read less

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry,... Read more

The only good thing of the hotel is the location. The duvet cover was not changed when we arrived. We changed it ourselves. The bathroom sink was also dirty. Sorry, but I don't think that the staff understands cleaning Read less

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for... Read more

Very poor service I'm right now here at the emaar hotel This is definitely not a 5* star hotel The look and style is old... Toilet was continuesly flushing Kettle didn't work No cups for our tea Blood stains in bed sheets Take ten years to answer the call I asked one double bed There have four single beds once I entered my room. Only thing which is good about this is it's two minutes away from the masjid Avoid avoid... Read less