The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the... Read more

The hotel is very clean and beautiful, with tidy and well-maintained furniture. The staff are absolutely wonderful — all of them were helpful, especially Mr. Nawaf, Mr. Firas, and the lovely lady at the reception. The location is very close to the Haram and conveniently near both the men’s and women’s gates. The Eid celebration was truly special and enjoyable. The price is very reasonable, the beds are comfortable, and extra pillows are provided. However, the kettle in one of the rooms we rented had some tea residue in it, which suggests it was used to make tea and wasn’t cleaned properly. I also forgot my pillow in the room, and when I contacted them, they had it wrapped and ready for me to pick up again in less than half an hour. The elevators are a bit small and slow. Read less

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all... Read more

An Exceptional Stay Just Steps from Haram Gate 326 I recently had the pleasure of staying at this hotel during my visit to Madinah, and I must say, it exceeded all my expectations. The location is one of its standout features — it is just a very short and comfortable walk to Masjidun Nabawi. Whether you're heading there for Fajr or any other prayer, the convenience of being so close cannot be overstated. It truly enhances the spiritual experience. The cleanliness of the hotel is also worth highlighting. From the lobby to the rooms, everything was spotless and well-maintained. Housekeeping did an excellent job daily, and the overall hygiene standards were clearly a top priority for the management. Equally impressive was the staff. Every team member I interacted with was incredibly friendly, welcoming, and respectful. They were always ready to assist with a smile, whether it was helping with luggage, providing directions, or simply offering a warm greeting. Their hospitality made the stay feel even more special and comfortable. The atmosphere of the hotel is peaceful and serene, aligning perfectly with the spiritual nature of the trip. Whether you're coming for Umrah or simply visiting Madinah, I highly recommend this hotel for its unbeatable location, excellent service, and high standard of cleanliness. I will definitely be staying here again in the future. Read less

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her... Read more

The location is very convenient and the price really beats other 5 star hotels. But the highlight were the staff. From the check in receptionist whom I had forgotten her name who did here best to accommodate me and check me in smoothly with great attitude and a smile on her face 😊 And the house keeping staff especially Nabikul who did an amazing job going out of his way to keep my room tidy and clean and great gentleman as well. Top lad 👍 Overall good experience good price great location. Read less

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not... Read more

This is a 3.5 star hotel at best. Stayed here with my family and relatives. Average rooms, not very big. Service is ok. Very busy during Ramadan. 3 lifts which is not enough when busy. Food is average. Lots of choice but not greatest quality. Best thing about the hotel - brilliant location. Very close to the haram. Close to the gates and literally 1 minute walk and you are inside the mosque area. Also close to shops and Bin-Dawud for grocery shopping etc. Great if you have females or young children as the woman's section is close by and my sons were able to walk back to the hotel in the evening themselves. I stayed here twice during Ramadan and would stay again - mainly due to the location. Read less

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service... Read more

Our experience at Emaar Elite Al Madina was truly outstanding. The hotel’s location is perfect—just a short walk to the Haram, making it incredibly convenient for prayers and visits. The service was exceptional from the moment we arrived. Despite reaching the hotel earlier than the standard check-in time, Basma at the front desk, accommodated us immediately, making the process smooth and hassle-free. Housekeeping was also top-notch, with a special mention to Abdul Kareem and Abd Razak, who went above and beyond to ensure our room was spotless and comfortable throughout our stay. Overall, a fantastic stay with excellent hospitality. Highly recommended for anyone visiting Madinah! Read less

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking.... Read more

Nice clean rooms, very good location, but the lobby is crowded like a bus station because of the lifts. People are always waiting for the lifts. They have free parking. The cleaner used his master card to open our room while we were sleeping. That's not nice. Read less

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove... Read more

Just spent a few days in medina. The location was spot on. However, the staff at reception was rude. With poor English, communication was difficult. They ignored request to remove excess beds from my room. My room had 4 single beds for me and my wife. Eventually it was done by a cleaner. Breakfast was poor Quran’s repetitive. The worst was the bathroom, the shower tray is made of normal tiles. The bathroom keeps flooding after every shower. The window outside was full of pigeon droppings probably not cleaned for months. Read less

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion... Read more

Extremely impressed by the service and hospitality. All positives like location, service & staff. The only negative is that parking is very limited. It depends on the first basis. The only suggestion is to add one more main course in breakfast. Read less

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes... Read more

The hotel location. Is the best thing about it,just in front of haram and 2 min walk, the garage is a disaster in terms of design and capacity, it takes only 20-30 cars and the rooms are 100!!!!!! And it is the smallest garage i ever saw in my life!! The rooms were ok, a bit small but ok, the bathroom need some renovations, people who work there were nice and tried to help, but when we asked for room cleanup they said after 5 pm!! Anyway i would say it was acceptable experience Read less

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my... Read more

Reserved the hotel on Booking, surprisingly the reservation has been cancelled by the property claiming that my credit card is not valid. I have emailed them two times confirming that my credit card is valid , I have even used another valid credit card!! Unfortunately, it was a very bad experience to cancel my reservation only 20 days before my travel which enforced me to make a new reservation in another hotel with higher rates. Shame on you. Read less

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't... Read more

I think the hotel catered for Malaysian and Indonesian ppl. Breakfast is appalling . You get only toast and eggs only they run out of butter sometimes cheese. They don't even give a proper plates or cutlery to eat. Everything is plastics. The room is very small for quad room, the 4th bed is a folding bed and the pillow is so hard like a rock and the mattresses aren't comfortable, it's very difficult to sleep. The shower is horrible, no soap dishes or toothbrush holders. I have to used a plastic cup to put my toothbrush in. the water goes every where as its an open shower when you showered. The cleaners doesn't clean your room or the change your bedsheets or give you clean towels unless you ask them. The reviews on Google doesn't not seem accurate as I have seen many ppl complained about the hotel management. Do not stay in that hotel unless you are Indonesian or Malaysian ppl. Read less

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked... Read more

Horrible experience. The staff was unfriendly and uncooperative. Every room has some or the other problem. The wifi and the washroom weren’t working properly in the first room we checked in. The telephone wasn’t working in the alternate room they gave us and the washroom was very dirty. They don’t have a luggage trolly either to carry our luggage. They are extremely short staffed with just 2-3 bell boys. A 13 storey building but they have only 4 elevators that become extremely crowded during salah time and we had to wait around 10-15 min just for the elevator. There are better hotels out there so please spend your money wisely. Read less

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or... Read more

Nothing was good about this hotel, on the contrary found bad management and housekeeping. Especially the night male receptionist who had a bad temperament, attitude and manners, doesn't speak or understand English at all. How do even expect the international pilgrims to speak or understand Arabic? Would never choose this shabby hotel. My money was wasted, instead I expect a full refund! Requested for double bed room and got single beds instead! Read less

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t... Read more

My first night here and I’m already regretting it!! Poor Wifi, it barely opens any application or website. Crowded all the time. Old furniture. Glitchy TV. Super cold AC that can’t be adjusted so I turned it off although it’s 35 degrees outside!! Breakfast not included. No slippers provided. Slow service. The room needed extra cleaning once I got it. Shower has no box no door no curtains! It’s too pricey.. look somewhere else Read less

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s... Read more

no hot water in the shower. shower has no door or curtains. strong smell of smoking. AC is old and super cold with no way to adjust its temperature. There’s no WIFI in the rooms!!! only downstairs in the lobby! it’s super crowded, you have to wait for 5 minutes at least before you get a turn on the elevator. Beds are not comfortable. Breakfast is not included. On top of that: it’s too expensive!! Read less

I had a very disappointing experience at this hotel. The service was well below expectations, and the staff appeared unprofessional and lacking in basic customer service etiquette. There was a... Read more

I had a very disappointing experience at this hotel. The service was well below expectations, and the staff appeared unprofessional and lacking in basic customer service etiquette. There was a noticeable lack of courtesy in their communication with guests, which made the stay quite unpleasant. I hope the management takes steps to improve staff training and overall guest experience. Read less

We had a 5 bedroom and we asked for a pillow as they didnt give a pillow for 1 bed they said tomorrow morning like can we sleep or no... Read more

We had a 5 bedroom and we asked for a pillow as they didnt give a pillow for 1 bed they said tomorrow morning like can we sleep or no also toilet is disgusting stains on toilet seat ants in sink ver dirty sheats pls book a better 5 star hotel good reviews listen even if u have to pay £500 pound for a few nights u know its a good room luxury sleep dont come here we didnt look properly next time will soap despenser dont work Read less

The quad room was quite packed with limited space to move around. Food was customized to the Indonesian menu (since most of the customers are indonesian i think) and it... Read more

The quad room was quite packed with limited space to move around. Food was customized to the Indonesian menu (since most of the customers are indonesian i think) and it was delicious, although the vegetable options were limited in variations (I had sauteed cucumber for 3 days in a row). The shower was okay. Read less

Bathroom cleanliness is poor, restaurant table cleanliness also poor need more workers to cover the job, room cleaner and receptionist not taking seriously when we need to clean the dirt... Read more

Bathroom cleanliness is poor, restaurant table cleanliness also poor need more workers to cover the job, room cleaner and receptionist not taking seriously when we need to clean the dirt in our room even we ask them many times, laundry is poor, our clothes still little wet not dry properly and no perfumes at all. Overall, it needs to be improved by management. Read less

A five-star hotel located about 300m from the Prophet's Mosque. Pilgrimage/Hajj pilgrims are often concerned about toilet water and food. But during the stay, there were no problems... Read more

A five-star hotel located about 300m from the Prophet's Mosque. Pilgrimage/Hajj pilgrims are often concerned about toilet water and food. But during the stay, there were no problems with the hotel facilities. The menu for breakfast, lunch and dinner is adjusted to the guest's country of origin. Read less

The elevator just too small for hotel with many room and many guest Food option for Indonesian just too few. Even breakfast served too late but luckily still many food vendor... Read more

The elevator just too small for hotel with many room and many guest Food option for Indonesian just too few. Even breakfast served too late but luckily still many food vendor near hotel Location hotel to nabawi mosque are so close Read less

WiFi only works in lobbies and that too doesn't connect if too many people have already joined. Rooms particularly 6 beds are pathetic due to over congestion no space for... Read more

WiFi only works in lobbies and that too doesn't connect if too many people have already joined. Rooms particularly 6 beds are pathetic due to over congestion no space for movement and luggage. Overall so so experience. Read less

This place is worse than a hostel. Prison style food service and rude groups of people who have no manner of how to use lifts. Staff are even worse.... Read more

This place is worse than a hostel. Prison style food service and rude groups of people who have no manner of how to use lifts. Staff are even worse. I'm only staying here two night and I feel I need a shower. Fifth is an understatement. Beds are like prisoners' cells. This is no way a 5 star, half star at most. Cracked tiles, toilet leaks, and share your bathroom with fruit flies. Breakfast was disgusting, boiled egg with bread and curry at 6am wth. Don't come here with family, its worse than faulty towers. Only good part is the walk to mosque which is few mins, however the torture of screaming kids, adults running smoking in a non smoking hotel is horrific. Nightmare stay. Read less

Bed cover-blankets not fully dried as we got into our room so we initiatively hang each of them on the upper side of cupboard doors. Towels also not available until... Read more

Bed cover-blankets not fully dried as we got into our room so we initiatively hang each of them on the upper side of cupboard doors. Towels also not available until we ask the roomboy for them. Shower room floor was very slippery since it made of wall-purposed ceramic tiles. Very dangerous for old-ages. Internet only connected when most of guesses are out for prayers /outing. Read less

The hotel is in close proximity to Prophets Mosque. Place has wifi issues moment you enter room. People often seen in lobbies for connectivity, cleanliness is 3 star as beds... Read more

The hotel is in close proximity to Prophets Mosque. Place has wifi issues moment you enter room. People often seen in lobbies for connectivity, cleanliness is 3 star as beds were clean but not upto the mark as I found hairs still in the bedsheets. For food they have a buffet for Indonesian, Arabic, Indian likes. I tried Arabic and Indian, both have a limited diah option. Fish is nicely fried and kebab is delicious but not worth what you pay for. Read less

First of all it’s not 5 star as shown on google. Hotel claims to be 3 start but does not even meet that standard. Rooms dirty, old, washrooms are filthy, no... Read more

First of all it’s not 5 star as shown on google. Hotel claims to be 3 start but does not even meet that standard. Rooms dirty, old, washrooms are filthy, no Wi-Fi in rooms. In my room only a 14 inch TV with badly scratched screen and it does not work. No kettle, staff is rude and does not care about customer needs. Had to ask 7 times for fresh towels but no luck. We booked a room for 6 ppl but was given one with 4 ppl with a spare bed making it 5. Only plus point is it’s close location to masjid e nabwi. Having said all this I believe local hotels in madina don’t really care about customers. They know they have a constant stream of people looking for rooms hence they don’t even try to improve anything. Read less

Lack of hygiene is the biggest issue, No room cleaning service unless you give some money to staff working every time you need your room to be cleaned. I asked... Read more

Lack of hygiene is the biggest issue, No room cleaning service unless you give some money to staff working every time you need your room to be cleaned. I asked for cattle at reception, asked me to speak to room service, they look for some money every time you need something. They provided me with a cattle which was unwashed and dirty, No bathroom mats were provided and the toilets are dirty. People who visit here also have no manners, one idiot was smoking inside the hotel just outside the lift, and my 7-year-old son asked him why he was smoking there if I was not guarding my kid, this guy would have hurt my child. I would request any decent family not to waste time and money. I wish I could rate 0 this hotel. Read less

Gutter in bathroom was very dirty of waste on top and smelling of urine. Clearly room was not cleaned before. Living with an AC that sounds like a helicopter.... Read more

Gutter in bathroom was very dirty of waste on top and smelling of urine. Clearly room was not cleaned before. Living with an AC that sounds like a helicopter. WiFi is non existent. Very bad hotel do not recommend. No towels were ready and quarter toilet rolls given and workers hardly seen to ask for another. Also refuse to give more than 1 with 3 in a room. Avoid at all costs Read less

Very Poor Room Service! 10:00pm to 10:00 am Room Service is Not Available! After Continues Calling Repeatedly Next Day @11:00am we were provided with Towels. Very Rude Behavior of the... Read more

Very Poor Room Service! 10:00pm to 10:00 am Room Service is Not Available! After Continues Calling Repeatedly Next Day @11:00am we were provided with Towels. Very Rude Behavior of the Staffs. Rooms are not cleaned periodically. Washroom is not up to the Mark! Don't waste your Time and Money! Read less